Turtle Jack's Muskoka Grill - Mapleview Burlington
Turtle Jack's Muskoka Grill - Mapleview Burlington

Turtle Jack's Muskoka Grill - Mapleview Burlington

  • Dining Style: Casual Dining
  • Website: http://www.turtlejacks.com/
  • Phone: (289) 288-0484
  • Hours of Operation:
    Lunch: Daily: 11:00 am - 4:00 pm; Dinner: Daily: 4:00 pm - 2:00 am
  • Payment Options: AMEX,MasterCard,Visa
  • Cuisine: Steak, Burgers, Comfort Food
  • Executive Chef: Clark Lishman
  • Dress Code: Casual Dress
  • Accepts Walk-Ins: Yes
  • Additional Details: Bar Dining, Bar/Lounge, Beer, Fireplace, Full Bar, Gluten-free Menu, Non-Smoking Area, Patio/Outdoor Dining, Smoking Area, Smoking Area (patio only), Takeout, Wheelchair Access, Wine

Getting there

  • Cross Street: Maple and Fairview
  • Parking: Public Lot
A word from Turtle Jack's Muskoka Grill - Mapleview Burlington
Since 1992 Turtle Jack’s has been committed to providing our guests with the best dining experience possible. By using only the most flavourful, highest quality ingredients and cooking all food fresh to order, our culinary team provides a dining encounter like no other.
Today, the brand continues to uphold its reputation for quality dining, but has since evolved into a destination for PREMIUM, casual dining. Our Muskoka roots and lively, engaging atmosphere continue to provide our guests with a superior dining experience suitable for any occasion!
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Turtle Jack's Muskoka Grill - Mapleview Burlington reviews from OpenTable diners
7 reviews since July 25, 2014
Overall Rating3.3
  • Food3.6
    Service3
  • Ambiance3.7
    Noise LevelModerate
50% of reviewers would recommend this restaurant to a friend.
great for lunch (5)good for groups (3)kid-friendly (2)great for brunch (1)hot spot (1)special occasion (1)fit for foodies (1)Show More
  • Party of 12 didn't all eat together
    JenniferLeigh
    Dined on 11/9/2014
    Party of 12, two of our fries were cold and weren't given replacements until AFTER our burgers were done. One order was made wrong entirely, they made the wrong meal, servers error so that person didn't eat her meal until after EVERYONE was done & no compensation was made! A manager came over to ask how everything was, we told her & she said 'oh! This is the first I've heard of this' but never offered to take off the meal that came late or compensate for cold food that ruined the rest of our meal.
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • My 40th Birthday
    40andthirsty
    Dined on 10/15/2014
    On Oct 15th I wanted to celebrate turning 40 with family and friends at Turtle Jacks. I made the reservation for 8. When we got there I introduced myself as the birthday girl in hopes of being the one to be spoiled. I ordered a drink first thing being the first one to arrive. I had mentioned to the waitress to come back in 15 min to take an app order. She didn't come back to do that and my drink was empty for a good 2 hours. When I did give my drink order she forgot about me and also forgot my dad's food order. On the plus side my dad got his order on the house. Yay.
    Special Features:
    great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
  • Terrible
    TTTT
    Dined on 8/17/2014
    Appetizers returned, calamari tough and rubbery. Had to wait 10 minutes at table for waitress to acknowledge us, and another 12 minutes for water and an iced tea. Restaurant was not busy at all. Refills slow to be offered, food slow, sent food back with no apology at all. Bench at our table was dirty, light fixtures not clean. Washroom wasn't clean and there was a total of 20 guests inside entire restaurant. Will definitely never return.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Ratings-Only Reviews
    Based on 4 ratings-only reviews submitted since July 25, 2014
    • Overall Rating4
    • Food4
    • Ambiance4.3
    • Service4
    • Noise LevelModerate
  • The following 46 reviews are from the Turtle Jack's Muskoka Grill - Mapleview Burlington reviews archive.
  • Reservation not honoured
    Luvagreatfind
    Dined on 6/29/2014
    I had some friends visiting town and needed to grab a late dinner. I excited that I was able to book something for midnight only to arrive and the restaurant be closed much to my embarrassment!
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
  • Great Service!
    JARG
    Dined on 6/18/2014
    We were a group of nine for dinner and could not have asked for better service! The menu was varied enough for everyone to find something that appealed to them and the food was great. Most of us had the house wine which was Peller Estates, a very good quality Niagara wine.
    Special Features:
    good for groups, great for outdoor dining, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Birthday celebration
    OpenTable Diner Since 2014
    Dined on 5/14/2014
    Emily was our server and she was great. Although the kitchen made an error with my wings, she apologized and the manager came to the table with the correct order. All in all, a very pleasant experience.
    Special Features:
    fit for foodies, good for groups, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Something for the whole family
    ANDYinTO
    Dined on 5/4/2014
    My family wanted to have a nice lunch to celebrate a couple of birthdays and they wanted something nice, but not too pricey. I knew that my local Turtle Jack's (Clarkson) had been 'upgraded' from their previous 'road house' theme and I thought a Turtle Jack's close to my family (Burlington) would be a good bet. Well it was. Everyone was very happy with the meals, the price and the service. My pretty sure my sisters will likely go back there again next time they want a nice meal.
    Special Features:
    great for brunch, fit for foodies, good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • A Five Star Experience
    OpenTable Diner Since 2014
    Dined on 3/21/2014
    Our dining experience was 1st class!!! The server was very friendly and efficient. We would definitely come again.
    Special Features:
    fit for foodies, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Excellent food
    tkakas
    Dined on 2/28/2014
    The food was far better than I expected, soups were excellent everyone at our table loved what they had. Excellent food, excellent service. Would recommend and will for sure be going back.
    Special Features:
    great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • I go there because it is close
    OpenTable Diner Since 2013
    Dined on 2/24/2014
    I go there because it is close to work . the food is good .
    Special Features:
    neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Family of Four
    OpenTable Diner Since 2014
    Dined on 2/16/2014
    We were pleasantly surprised at the great atmosphere and outstanding service. Very pleased.
    Special Features:
    good for groups, kid-friendly, romantic, late-night find, hot spot, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Outstanding service
    Inara
    Dined on 1/26/2014
    The food is varied and delicious. The atmosphere is comfortable, fun, and classy. I have received great service every time, without fail and would recommend the restaurant for couples, family, girls nights out, and taking the in-laws out for dinner.
    Special Features:
    fit for foodies, good for groups, romantic, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Great food!
    Davisabel
    Dined on 12/31/2013
    The best Pad Thai i have ever had, actually one of the best meals i have ever had. The other two in our party had pasta which was also good but not as exceptional as mine. The dessert, wine and the long island iced tea were also excellent. I highly recommend this location. Unfortunately some aspects of the service were lacking, disappointing in the fact that the restaurant was not at all busy. Our waitress always seemed to be in a rush to go somewhere else and did not pay attention to small details such as forgetting to bring me a glass for my beer or not hearing that i ordered a drink. I think her mind was elsewhere.The entertainer was average and competed with the music playing on the restaurants' sound system while he was performing
    Special Features:
    romantic, late-night find, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Nice variety on the menu.
    OpenTable Diner Since 2012
    Dined on 12/12/2013
    Nice variety on the menu. We were with a party of 8. Everyone ordered something different and we were all very happy with our selection. My burger was awesome!
    Special Features:
    fit for foodies, good for groups, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Disappointing Overall Experience
    SnowJade
    Dined on 12/8/2013
    Despite the very long wait for our meal, the food tasted good. Our waitress was attentive and did her job well. However, the experience was marred in several ways by the front desk staff: - The hostess was rude and dismissed our request for a booth and told us there were no booths available. She then promptly sat us beside 3 empty non-reserved booths in which 2 remained empty for a minimum of 30 minutes. - Front desk cancelled our OpenTable reservation during dining despite our military timing (staff confirmed our reservation upon arrival) - We had to report to OpenTable with supporting evidence that we had dined at the reserved date and time in order to get our OT points Summary: Disappointing experience. Not returning. NOT recommended.
    Special Features:
    good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • getting together with the boys
    Slieb
    Dined on 12/7/2013
    waitress was accomodating our nut allergies and gluten-free stuff. pleasant and courteous. food was excellent. service was very attentive.
    Special Features:
    fit for foodies, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • great experience
    lvnotcooking
    Dined on 8/15/2013
    We were welcomed and seated promptly. The thing we liked the most is that we were not disturbed several times asking if we were ready to order, that is important to us. We do not go out to dinner to feel rushed. It was great!
    Special Features:
    good for groups, great for outdoor dining, notable wine list, neighborhood gem, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Nice for adults, kid-friendly
    MamaWithChildren
    Dined on 8/11/2013
    I've been to Turtle Jack's years ago at a different location and didn't like the food (nor did my hubby). I'm glad I gave this restaurant (and location) another shot. I was looking for a nicer kid-friendly restaurant. The food was really good (had the fried pickles for apps (hubby and 4 y.o. liked them too); chicken tacos for dinner - loved the fries; brownie for dessert - it was huge!). I will definitely go back.
    Special Features:
    kid-friendly
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Great job!
    Csmith
    Dined on 6/6/2013
    We were a group of 11 and your staff did a great job of keeping on top of things.
    Special Features:
    fit for foodies, good for groups, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • We celebrated my wife's birthday.
    Prime
    Dined on 3/25/2013
    We celebrated my wife's birthday. It was supposed to be a surprize but when we arrived and mentioned my name to the hostess, she said, "Oh yes, a table for 8" and grabbed 8 menues and lead us to our table. I would have preferred if she had just lead us without saying anything but nonetheless it was a perfect evening. The daily food special was ribs and half of the group selected it and the ribs were very good. All things considered we had a great time and will definitely go back.
    Special Features:
    fit for foodies, good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Give your review a title (optional)
    OpenTable Diner Since 2013
    Dined on 3/10/2013
    DInner was wonderful and our server was fantastic. Greatly appreciated that she made a special point of asking about allergies. Was also very honest about the menu items. It was a good night.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • We were ushered to our table
    OpenTable Diner Since 2010
    Dined on 2/17/2013
    We were ushered to our table upon arrival, how-ever, we sat for 33 minutes before a waitress came to serve us. We were not impressed at all. We were prepared to leave when wait staff finally made an appearance. If this visit had been our first visit, it would have been our last. The only saving grace was the quality of the entrees. We are able to appreciate that a dining facility can be busy, in this case, it was dissappointing to have been ignored for such a length of time before been served.
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • They did a spectacular job
    OpenTable Diner Since 2011
    Dined on 2/14/2013
    They did a spectacular job on the blackened fish, beautiful presentation. The two can dine for $50 on Tuesday nights , is well worth it, you share an appetizer and dessert but the portions are huge, big bang shrimp was amazing , the house red a shiraz was very good. Truly a find.
    Special Features:
    good for groups, kid-friendly, late-night find
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • I met my step-sister for lunch.
    OpenTable Diner Since 2013
    Dined on 1/22/2013
    I met my step-sister for lunch. We hadn't seen each other for a year and your restaurant was convenient for both of us. Our salads were delicious and we had a quiet corner booth where we could chat and catch up. The waitress was very pleasant and happy to allow us to chat for four hours and provide extra coffee and tea!
    Special Features:
    fit for foodies, great for brunch, kid-friendly, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • we enjoyed our selves very
    OpenTable Diner Since 2012
    Dined on 12/18/2012
    we enjoyed our selves very much and enjoyed everything about the restaurant. Lovey decor!! We would recommend this restaurant to anyone! Thanks
    Special Features:
    fit for foodies, good for groups, late-night find, romantic, special occasion, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • It was a last minute booking
    OpenTable Diner Since 2012
    Dined on 12/14/2012
    It was a last minute booking for a group of 10. I was pleasantly surprised to be able to reserve the table but the overall afternoon was great. The food was presented timely, no long waits and the feedback from our guests was great. I would recommend Turtle Jack's.
    Special Features:
    good for groups, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Girls night out
    HomeTownGirl
    Dined on 12/3/2012
    A group of 8 for girls night out. The service was great. There was mix ups with dishes. Wrong doneness of steaks. It was resolved by new steak in one case. In others they were OK with keeping what they had. Manager on duty came to table. Offered each person a coupon for money off next visit. Aslo when the bill arrived there was no charge for those meals, and no charge for a salad that was not served before the meal but in error at same time as meal. These people take costomer satisfaction to the highest level. The food was excellent, we all enjoyed the evening. Everyone enjoyed their meal. From steaks, fish and hamburgers.
    Special Features:
    good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • OK food, rude/incompetent staff
    OpenTable Diner Since 2011
    Dined on 11/29/2012
    My wife and I have been eating dinner here once a week for the past few months. After having some less-than-good experiences with the wait staff attitude, I started making reservations requesting to be seated in a particular waitress's section (the only mature, polite, and professional waitress on staff, apparently). I've made reservations twice, and on this occasion our seating request was ignored because the hostess found the request "too complicated" (her words). The waitress we were assigned was greatly inconvenienced by us eating dinner there. Added to this, the beer was warm and flat, and the food was cold and stale. I don't think we'll be going back. This seems to be just another "McDonalds for adults" microwave meal diner.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Menu is a good mix of pub
    OpenTable Diner Since 2000VIP
    Dined on 10/20/2012
    Menu is a good mix of pub grub and other offerings. The spicy shrimp app was a standout.
    Special Features:
    vibrant bar scene, good for groups, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Thank you for a wonderful
    OpenTable Diner Since 2012
    Dined on 10/20/2012
    Thank you for a wonderful experience while celebrating my daughters 12th bday with her friends. When we do go out to eat we choose Turtle Jacks Mapleview by far!!! Thank you
    Special Features:
    kid-friendly, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Excellent ribs but very noisy
    FurbyVIP
    Dined on 9/3/2012
    Restaurant is part of a small chain which started out specializing in ribs and having a country ambiance to a diverse menu with a high end decor. This particular location appears to be trying to compete with Earls restaurant next door. Food was excellent with large portions. Ribs fell off the bone and bison meatloaf was unique as we have not seen it before. could have done without the stringy onion rings with bison loaf. Service was efficient but not spectacular. We were the only patrons in servers area so it should be efficient. Three complaints: Music was extremely loud bar music, server indicated ribs came with one side and then charged for mashed potatoes and about 90% of restaurant is windowless making it very dark.
    Special Features:
    vibrant bar scene, fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Full Stomachs and Smiles
    OpenTable Diner Since 2012
    Dined on 8/19/2012
    We ate at Turtle Jacks Mapleview for the first time (although our son is a regular) and thoroughly enjoyed it. We visited with family friends (who are foodies) with their family members who are scattered across New York City, Idaho and Oregon; everyone enjoyed their meal. One friend was impressed with the authentic English style fish and chips (which are apparently difficult to find in the U.S.), the enormous,tall burgers had the wow factor, and the vegetarians in the group were also happy...even the 3 year old finished all her food. Our server was excellent (sorry I can't remember her name) and a great time was had by all! We will definitely be returning.
    Special Features:
    fit for foodies, good for groups, kid-friendly, neighborhood gem, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great food, good portion sizes,
    OpenTable Diner Since 2008
    Dined on 7/20/2012
    Great food, good portion sizes, nice variety! Dined here twice, and both times food was great!
    Special Features:
    fit for foodies, good for groups, kid-friendly, neighborhood gem, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Excellent service; good food;
    OpenTable Diner Since 2012
    Dined on 7/18/2012
    Excellent service; good food; quiet enough to talk and to hear.
    Special Features:
    good for groups, kid-friendly, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • The overall booking and welcoming
    OpenTable Diner Since 2012
    Dined on 7/5/2012
    The overall booking and welcoming was great. The wait staff, especially Carly made our evening very enjoyable. She had recalled waiting on us a couple of months earlier and picked up on our likes and dislikes and responded very favourably throughout the evening. Your Nocho's are great and the girls enjoyed the blackened chicken salad. The hamburgs we had were just okay. Too much bun and too little meat.
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Have been here many times,
    OpenTable Diner Since 2012
    Dined on 6/6/2012
    Have been here many times, service wasn't as good as I remember, but they were having problems with their debit machines. All in all, a great place to dine.
    Special Features:
    good for groups, great for outdoor dining, kid-friendly, late-night find, romantic, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great meal, fun atmosphere,
    Jersey
    Dined on 5/29/2012
    Great meal, fun atmosphere, service employees were very friendly and accomodating!
    Special Features:
    good for groups, great for outdoor dining
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Our server was amazing, wish
    OpenTable Diner Since 2012
    Dined on 5/13/2012
    Our server was amazing, wish I remembered his name. Only thing that wasn't 100% was the manager who came around and interrupted our meal by awkwardly asking how everything was going while our server was doing an amazing job of this anyways.
    Special Features:
    great for outdoor dining, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • it was an enjoyable first
    OpenTable Diner Since 2012
    Dined on 4/18/2012
    it was an enjoyable first time and we thankyou for the free birthday dessert. We will be back again. thankyou Mike
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Dining at Turtle Jack's (Mapleview)
    OpenTable Diner Since 2012
    Dined on 3/11/2012
    This was our first time dining at Turtle Jack's in Mapleview and the experience was fantastic. The service was very nice and pleasant. Most enjoyable and will be dining there again in the near future.
    Special Features:
    vibrant bar scene, good for groups, great for brunch, great for outdoor dining, late-night find, neighborhood gem, romantic, special occasion, scenic view, great for lunch, hot spot
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate