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The Roof at Hotel Vancouver
The Roof at Hotel Vancouver

The Roof at Hotel Vancouver Details

  • Dining Style: Casual Elegant
  • Website: http://www.fairmont.com/hotelvancouver/GuestServices/Restaurants/TeaattheCastle.htm
  • Email: HVC.DiningReservation@Fairmont.com
  • Phone: (604) 684-3131
  • Hours of Operation: Breakfast Buffet (Mon to Fri): 06:30 to 10:30
    Breakfast Buffet (Sat & Sun): 07:00 to 10:30
    Breakfast A La Carte (Daily): Opening to 11:30

    Lunch Buffet (Mon to Fri): 11:30 to 14:00
    Lunch A La Carte (Daily): 11:30 to 14:30

    Dinner A La Carte (Daily): 17:30 to 21:30

    Afternoon Tea (Mon to Fri): 14:30 to 16:00
    Afternoon Tea (Sat & Sun): 13:00 to 16:00

    Bar Bites (Daily): 11:30 to 23:00
    Bar Beverage Service (Sun to Thu): 11:30 to 24:00
    Bar Beverage Service (Fri & Sat): 11:30 to 01:00

    Live Entertainment – featured Thursday to Saturday
  • Payment Options: AMEX, MasterCard, Visa
  • Cuisine: Contemporary American, Afternoon Tea
  • Executive Chef: Cameron Ballendine
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Entertainment: Live Entertainment – featured Thursday to Saturday

Getting there

  • Cross Street: Alberni or Hornby
  • Parking: Hotel Parking
  • Parking Details: Parking is available for all guests both in house and local. The valet will inform you of your charge upon arrival. Pay parking is also available in the onsite parking lot or on the street.
A word from The Roof at Hotel Vancouver
Simple + Fresh + Classic … located at the heart of The Fairmont Hotel Vancouver, its dramatic setting with lofted ceilings, glass art sconces and high arched windows place each diner at the center of the city’s favourite gathering place. Chef Cameron Ballendine and his brigade have created new a menu that brings the freshness of the fields, mountains, and waters to the plate. Food that is uncomplicated and understandable with attentive service … serving breakfast, lunch, dinner and afternoon tea daily.Continued
Foodspotting photos
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Awards voted by OpenTable diners
  • Diners' Choice WinnerSpecial Occasion
Diner Reviews
  • "My husband and I had both dinner and breakfast there. Dinner was extremely salty, we had salmon and could hardly eat it. Breakfast I had lemon pancakes which were very tasty but extremely heavy my husband chose the buffet and found many of the items cold. Will not eat there again."
    Dined on 4/13/2014
  • "Wanted to go back / not like the old Roof, but bar looks nice. Service was friendly but not too efficient. Food was ok, but nothing to write home about. One steak returned as it was tough and lacked flavour. Would go back for drinks at bar, and to hear the music again."
    Dined on 4/11/2014
  • "The food was delicious. My group was very unhappy with the gentleman who informed my party that the table was ready. Instead of walking towards my group, he decided to scream across the hallway and informed us that our table is ready. After doing so, he just walked off. The lady who actually sat us was very kind. She made the mood somewhat better. Our waiter was somewhat pushy when we were deciding which tea to pick. Overall, the food was very delicious but the service definitely need some attention. The service quality is inconsistent as some servers are amazing and some are not."
    Dined on 4/11/2014
  • "Not cazy about the roof location for the high tea. Did not think it was a good value."
    Dined on 4/5/2014
  • "With some minor adjustments, this restaurant could be very special. The food and service were good, but the location offers so much, I think they can do better."
    Dined on 4/10/2014
  • "Wife and I went to experience afternoon tea at he Fairmont. While the food, tea, atmosphere, and view were great, the service left a lot to be desired. We went at 3:30pm and the staff of 4 spent most of their time either setting unoccupied tables for dinner or in the back out of sight doing who knows what and left their three tables to fend for themselves. I had to track someone down for more milk and come check time I was fed up. Had to approach the host to get our waiter for the check after 30 minutes of waiting after they cleared all plates. My wife and I were saddens that our nice afternoon tea was soured by poor service. I will not recommend my friends and family take tea here and will not be back for tea, dinner or breakfast."
    Dined on 4/9/2014
  • "It was like a work convention lunch, with extremely bright lighting (pot lights?) Decor was beyond bland, beige on beige. No buzz, no pizzazz, nothing reminiscent of the old glamorous restaurant. The space was big but empty, unset tables. It felt very temporary but not in a good "pop-up" way, more like they are trying to do anything to save money during renovations. Our server went missing after dropping off menus, didn't' see him for 20 minutes, we gave up and asked the host who came over, and took our order for him on a napkin. (4 star?? no don't think so). The food was good, but exactly what you would find on their regular menu. Final thoughts: Excited to go, disappointed when arriving, happy to leave. Don't go and save your money."
    Dined on 4/3/2014
  • "good food, however, the tables/chairs/ tables clothes/scenary is very very old. goes with the theme of a hotel from the 1950's that has never doing a renovation. The rooftop is basically a convention hall converted to a restuarant... age groups all 55 and up"
    Dined on 4/5/2014
  • "So when we heard that this Restaurant was relocating to the Roof of the Grand Dame of Vancouver Hotels we thought we'd give it a go. The food was fairly good, but really nothing special. BUT the room is just one big open generic hotel space. It feels like a conference facility that's put some tables out for a dining. Terrible. All the ambiance of a bus depot, only our fantastic waiter saved it from being a complete disaster."
    Dined on 3/29/2014
  • "The space was too big and extremely "bland". Looked like a ballroom with tables and chairs. For the amount of time that it was under rennovation I expected better."
    Dined on 3/25/2014
  • "We each had a seafood menu item as a main course. All three fish dishes were delicious and prepared to showcase the specific type of fish (Halibut, Ahi Tuna and BC Salmon)."
    Dined on 3/16/2014
  • "Had an amazing time. This is my second time at the Fairmont for High Tea and it is probably my favorite place to go. The food is always fresh and amazing, the scones taste like clouds and the tea is always topped off with hot water. Amazing high tea experience!"
    Dined on 3/16/2014
  • "Everyone thoroughly enjoyed our luncheon experience. Food was outstanding, the prime rib hamburger was the best my son in law has ever had, and the prime beef dip the best I've ever had. Service was friendly and professional. Ambience and surroundings were lovely. 900 West is certain to be our favorite choice for a meal."
    Dined on 3/9/2014
  • "The best in all areas...and will be better when the "roof" opens."
    Dined on 3/7/2014
  • "The service is outstanding, very elegant hospitality. No noise at all. The food portion is good compared to its price, good for any occasion."
    Dined on 2/9/2014
  • "We made reservations for Tea at 1 PM in October for our January trip to Vancouver. Upon arrival at the hotel, we were told that Tea was now served beginning at 2:30 PM. Soon after getting to our room, we received a call saying they would certainly accommodate us at 1 PM. When we arrived at the restaurant, we were immediately seated and treated like royalty. Our server (I believe her name was Cindy) was wonderful. The food was delicious, but the service and ambiance were what made it a memorable experience. Thank you."
    Dined on 1/10/2014
  • "The only good quality dish we tried is the prime rib (juicy, tender, and done perfectly to our order). Others are disappointing: the pork chop is tough and dry; lobster bisque too salty; onion soup too sweet. Rib eye is average. Service however is very good."
    Dined on 12/31/2013
  • "Good place to meet with friends. Dined during new years eve, and although quite busy, the servers were quite attentive given the rush. The meal, a tasting menu, was acceptable as most courses were average, though there were a few that were inedible (perhaps kitchen wasn't performing optimally for that busy night). Highlight were the drinks cocktails, wine, and dessert. Some appies and mains were weak. Would go for drinks or a light meal, but probably not for dinner."
    Dined on 12/31/2013
  • "Service was poor to the point of neglect. There was no explanation of the offerings and certainly patrons should never have to ask for more hot water. Quite below expectations and beneath the dignity of what is a very special hotel."
    Dined on 12/29/2013
  • "Splendid afternoon tea, excellent service and a great place for a ladies get-together"
    Dined on 12/28/2013
  • "With Griffins closing, 900 West is the only restaurant in the hotel. The kitchen appears to be unable to produce meals in a timely manner and the servers are spread very thin. The menu is also quite limited. I would pass on this restaurant until hotel renovations are completed."
    Dined on 12/28/2013
  • "A beautiful evening at the 900 restaurant. The food was very well done, our patient server helped us decide on a terrific wine and the Christmas atmosphere was lovely. I read mixed reviews before we went but I didn't care as it is a great setting each Christmas and it's a great place to have dinner with friends I only see once a year. It was expensive but so is the lounge and I still would choose it over any other place because of the atmosphere. But the food was excellent and we had a terrific evening!"
    Dined on 12/23/2013
  • "Having been a Fairmont customer for years, Griffins, the Lounge and 9 west, I booked for a special occasion. The service was very bad not enough staff to deal with clients, reception very poor and inattentive, groups of people walking in and out some with bags of chips in their hands in between dining guests. The food was good and presentation quite good, unfortunately service was slow and incomplete."
    Dined on 12/20/2013
  • "With the closure of Griffins Restaurant the only remaining eatery in the Fairmont Vancouver Hotel is 900 West. The christmas lunch this year was not as good as in previous year's at Griffins. There was less of a selection, but that said the overall food quality was still very good. What makes this restaurant is the quality of service and, as in the many years we have been at the Hotel Vancouver, all the staff at 900 West are very attentive and make for an enjoyable occasion."
    Dined on 12/19/2013
  • "Buffets are scarce in this city but this is the best restaurant to try with many different varieties of foods."
    Dined on 12/19/2013
  • "The food was excellent, but the service was spotty. Hard to place an order, get water, or the bill. The restaurant was busy, but obviously either short staffed or poorly manned. We come every year ahead of a n annual concert to soak up the atmoshere, hear the music, and won't be back."
    Dined on 12/19/2013
  • "The wait staff weren't very attentive. However, the service they provided was good if not great. The tea was generally good, yet the sandwiches were a tad soggy."
    Dined on 12/19/2013
  • "Dinner didn't live up to our expectations. It was convenient as we were staying at the Vancouver Hotel, but nothing special. My fish was overcooked: dry and tough. Not much value for the price. The dining room is attached to the bar so it is quite noisy. Disappointed."
    Dined on 12/17/2013
  • "$21.00 for a Chicken Salad was a bit much in view of the fact that the salad was nothing special. I guess you pay for the name of the hotel here, but I've had better meals at good restaurants elsewhere in Vancouver for more reasonable prices."
    Dined on 12/17/2013
  • "We had afternoon tea to celebrate my nieces 8th birthday. The services were outstanding from arrival through to departure. The chef came by the table to wish my niece a Happy Birthday. She was thrilled. After she indulged in everything she had a chance to say thank you to him and in her words, "the treats just get better and better each year". I would concur...each year has been better than the previous one for service and quality of food. Even the young diners are well looked after. Looking forward to having more scones soon. They are truly amazing! For the Festive Season, there were a couple additional starters. I have never seen asparagus soup presented they way they did it. Well done Fairmont Hotel Vancouver on an outstanding meal."
    Dined on 12/15/2013
  • "We went on a Saturday night. Our meal took forever to come. When it did finally come, my husband's fries with his meal were lukewarm at best, and limp. My meal did not arrive for another 5 min or so. We sent his fries back and they took just the fries not the whole meal so he finished his burger before the fries even came back - not that they were much better the second time. I had 1/2 a roast chicken. It came with an untasty tomato. I had ordered a side of asparagus. The presentation was dismal. They came limp in a small bowl! We let our server know we weren't very happy and all she offered was she was sorry. No opportunity to order something else nor a gesture to bring us dessert. At this rate, 900 West may need to close down again!"
    Dined on 12/14/2013
  • "We've had a family Christmas dinner at Griffin's every year for the last 15 years - since moving to Vancouver. The food at 900 West was mediocre and prices were ridiculous, given the quality of the food. The wine list much the same. Griffin's has been going in this direction for years but it's now gone over the top. The service itself remains excellent and the ambience is traditional Christmas, which we enjoy. But, we'll be going elsewhere next year."
    Dined on 12/14/2013
  • "I came for afternoon tea with a friend. The atmosphere was so great--we loved all the Christmas decorations. The service was outstanding from the amazing hostess to the excellent server we had. The food was excellent, especially the finger sandwiches and the tea. The scones were good--kind of biscuit like--but not the best we've ever had. I would definitely recommend the afternoon tea for a special occasion."
    Dined on 12/14/2013
  • "nice for trying things out, fancy ambiance, great location, but pricy."
    Dined on 12/13/2013
  • "Excellent experience, service exceptional, food fantastic, worth the cost, which was fairly standard for top restaurants."
    Dined on 12/10/2013
  • "Attended the Fairmont Hotel Vancouver with my old Belgium aunt that it is used to the European service for a traditional High Tea. Tea: OK but it gets cold too quickly. Food: the warm hors-d'oeuvres served at the beginning need to be reviewed or eliminated: too much pastry , not refined. The rest was good, standard sandwiches, good scones, excellent petit-fours. Service: they did not change plates between the sandwiches and the sweets. we were rushed after 3:30, our server disappeared and the "new one" cleaned up the table before we finished! I agree to pay as if I were in London but the service is certainly not. I add my e-mail address because I look forward to receiving your answer not for further offers, marketing etc..."
    Dined on 12/8/2013
  • "My mother and I had gone for afternoon tea last friday, because we wanted to pass the time before our next appointment. Everything was wonderful (ambiance, decor etc.) but when we arrived at 900 West Restaurant we were greeted by your host who was rather rude. He insinuated that we weren't staying at the hotel, because we were "the only filipinos there" and that was obvious to him. He then proceeds to speak to us in tagalog, because we obviously can't speak in english, I don't know if this is how you treat your "non-white" guests but I am quite angry at his carelessness. Maybe this day was an anomaly, but I don't think that i will be returning. Nonetheless our waitress was lovely and so was the food."
    Dined on 11/29/2013
  • "Although I do love the concept of high tea in the beautiful Fairmont hotel and to do something different with girlfriends, the price has increased from $36 to $49 in the past year! You do leave very full, but this new price seems too much. I am not likely to go again in the near future."
    Dined on 11/16/2013
  • "We had our tea for the two at 2pm we wanted to try it out It is to pricy for doing too often but we enyoyed the experience and would recomend it to others"
    Dined on 11/8/2013
  • "It's been three years since I started going to the Afternoon Tea and I enjoyed it every time I went there. Looking forward to go again!"
    Dined on 10/26/2013
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