The Pantry Restaurant -The Verve-Crowne Plaza
The Pantry Restaurant -The Verve-Crowne Plaza

The Pantry Restaurant -The Verve-Crowne Plaza

  • Dining Style: Casual Dining
  • Website: http://www.vervehotelnatick.com/holiday-events.htm
  • Phone: 5086538800x
  • Hours of Operation:
    Breakfast: Monday - Friday: 6:30am - 11:00am
    Breakfast: Saturday & Sunday: 7:00am - 11:00am
    Lunch: Daily: 11:00am - 5:00pm
    Dinner: Nightly: 5:00pm - 8pm
  • Payment Options: AMEX,MasterCard,Visa
  • Cuisine: Contemporary American
  • Executive Chef: Alastair Mclean
  • Dress Code: Casual Dress
  • Accepts Walk-Ins: Yes
  • Additional Details: Beer, Non-Smoking Restaurant, Takeout, Weekend Brunch, Wheelchair Access, Wine, Wine Bar

Getting there

  • Cross Street: Route 9
  • Parking: Hotel Parking
  • Parking Details: Free Parking
A word from The Pantry Restaurant -The Verve-Crowne Plaza
The Pantry is an ode to American Cuisine with modern flare. This casual dining restaurant, located at The Verve Crowne Plaza Hotel, has a wide selection of menu options for breakfast, lunch and dinner.
Continued
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The Pantry Restaurant -The Verve-Crowne Plaza reviews from OpenTable diners
10 reviews since May 5, 2014
Overall Rating3.6
  • Food3.8
    Service3.8
  • Ambiance3.6
    Noise LevelQuiet
66% of reviewers would recommend this restaurant to a friend.
good for groups (5)special occasion (5)fit for foodies (4)great for brunch (2)neighborhood gem (2)great for lunch (1)late-night find (1)romantic (1)Show More
  • Well Done Brunch
    OpenTable Diner Since 2003
    Dined on 8/10/2014
    The eggs were well seasoned, and it was a great value at $ 14.00 per person for the brunch buffet.
    Special Features:
    great for brunch, fit for foodies, good for groups, special occasion, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Excellent food
    Chileno70
    Dined on 7/21/2014
    This restaurant exceeded my expectations. Great food and a the place is nice. Recommended.
    Special Features:
    fit for foodies, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Excellent!
    Lulu
    Dined on 7/19/2014
    My husband went to see a band that was playing at the hotel. When he said he wanted to eat at the hotel I was a bit skeptical. I was pleasantly surprised. The atmosphere was nice and the food was excellent. We started with the Calamari which was cooked perfectly. The asparagus with the lemon vinegarette was a nice touch. We also split the watermelon/feta salad which was also very good. My husband got the Sashimi Tuna Crust and altho he said it was really good. I did try the asian slaw that was with the tuna and it was very yummy. Lastly he got the scallops and I got the striploin. He said the scallops were excellent and I thought the steak was amazing (potatoes-yum). Service was good too. I would highly recommend The Pantry.
    Special Features:
    fit for foodies, good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • dinner date
    franzheska
    Dined on 7/17/2014
    we had a reservation for two in the pantry. the place had a nice theme and was really cool. we ordered a steak and a salmon which tasted really good. the host seated us in a comfortable table and the server served us some popcorn and water without us asking. service here was really good and with no doubt, we will definitely go back.
    Special Features:
    special occasion, late-night find
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • an experience that was beyond
    yves
    Dined on 7/2/2014
    what i have imagined. i once ate at the pantry for a buffet breakfast last may 2014. but i noticed that there was only two servers. it took too long before we were sat by the servers in a table that was not yet been polished. we were so annoyed by that but when the server came into me and still gave a smile despite of the busy shift that she has. the server was so polite and responded to all my request. it took so long for the server to grant my request but i understand because the pantry lack staff that day. i think that service here was really good and food i think was great. then i went back this june 2014. i saw the improvement of staff service. the pantry had enough staff and was able to respond to all my request quick and flawless.
    Special Features:
    great for brunch, good for groups, special occasion, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Disappointing selection
    WAdiner
    Dined on 6/29/2014
    Thought the brunch selection would include more than yogurt, fruit, scrambled eggs, bacon, sausage and potatoes with bread selections especially for the price of nearly $30 a person. This is less of a selection you can get at Embassy Suites, and that comes with the room! While the food tasted fine it was nothing special and not worth the hit to the wallet.
    Special Features:
    good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Not good
    JOHNVIP
    Dined on 6/20/2014
    Service was awkward, our server wanted to stand right next to our table while we decided what to order until I sent him away. Otherwise service was ok. I like that they leave a container of water at the table, but we has to ask for ice- the water was warm. Appetizer was good (Bruschetta). Our meals (we ordered the steak frittes and the sirloin. Both pieces of beef were over tenderized and came to the table barely warm. The one that was supposed to be medium rare was cooked grey, the one that was supposed to be medium was medium rare. desert was pretty tasteless.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Disappointed.
    couldhavedonebetterVIP
    Dined on 5/10/2014
    Made reservations for an early mother's day brunch on Saturday. Very disappointing. Staff seems clueless but friendly. They gave us the regular breakfast menu, but by the time we were ready to order they said the kitchen was closed for breakfast/brunch and then handed us the lunch menu, switching gears. Did not get any silverware. No butter served, bread only after asking. Not sure where the "Julia Child" theme comes in. I apologized to my wife since it was not special at all ....
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Ratings-Only Reviews
    Based on 2 ratings-only reviews submitted since May 5, 2014
    • Overall Rating4
    • Food5
    • Ambiance3.5
    • Service4
    • Noise LevelQuiet
  • The following 67 reviews are from the The Pantry Restaurant -The Verve-Crowne Plaza reviews archive.
  • For brunch, go elsewhere
    OpenTable Diner Since 2011
    Dined on 4/27/2014
    Where do I start? Our table was not ready when we arrived. When we were finally seated, the table next to ours was covered with dirty dishes. We were told that the kitchen was very backed up and that we should get the buffet. We did so reluctantly because the only items on the buffet were scrambled eggs, sausage, bacon, home-fries, some dried-up looking breads and pastries and bowls of cut-up and yogurt. The buffet looked picked-over, and with the exception of the fruit, at no time was the food replenished while we were there. After being told that the buffet was closing, we requested our check, but it did not arrive until we requested it twice over a ten-minute period. Save yourself some aggravation and go to brunch someplace else.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • breakfast buffet
    jetku
    Dined on 4/27/2014
    Sunday breakfast buffet not restocked unfortunately. Seemed to be no one clearing tables either
    Special Features:
    kid-friendly
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Easter Brunch
    OpenTable Diner Since 2014
    Dined on 4/20/2014
    My son and I had Easter Brunch there this year and it was delicious. There was a great assortment of food and the service was very good. We would definitely go back.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Ordinary breakfast
    Julie
    Dined on 4/13/2014
    While a pot of coffee awaited us on our table, beyond that the service was not particularly attentive and slow. The food was disappointing. It had been a while since we had dined at the hotel. We will not rush back. The food looked nice, but had little flavor. All three of us had the same experience.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • GREAT breakfast!
    RitagonzVIP
    Dined on 3/3/2014
    Interesting and flavorful selections. GREAT corned beef hash! Im such a sucker for cbh and they really have a lean and flavorful/hearty serving - with 3 eggs, enough for sharing! I come back for it time and time again!!
    Special Features:
    fit for foodies, neighborhood gem, hot spot, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Working Lunch
    FrankF
    Dined on 2/20/2014
    This visit was the 3rd or 4th meal ranging from family lunch and dinner to brunch for 4. Needed to have a convenient location with good food for a business meeting of MetroWest leaders. Definitely the place for good food selection, well prepared in health portions and comfortable working lunch setting. Will visit again for work or pleasure.
    Special Features:
    fit for foodies, great for brunch, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great wine tasting
    Mread
    Dined on 2/18/2014
    Great night out in metro west. The wine tasting is unique and fun . Looking forward to going back!
    Special Features:
    fit for foodies, good for groups, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Pitiful Performance at Pantry
    zach
    Dined on 2/14/2014
    When my girlfriend and myself arrived at the restaurant, our hopes couldn't have been more optimistic. We had eaten at Pantry only once prior, and received outstanding service and quality food from the staff there. Only this time, things had been drastically different. Right off the bat, we had sat for a whopping 25 minutes before having to grab the attention of the hostess TO BE GREETED! This is unacceptable, not only at an upscale restaurant like Pantry, but anywhere. Bar none, the worst service I have ever received at any restaurant. However, I do understand they may have been quite understaffed, but it is a ludicrous notion that a couple could go for 25 minutes in a, lets face it: not-so crowded restaurant, completely unnoticed.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • We will go back.
    FrequentDinner
    Dined on 2/14/2014
    F&B manager a great guy and very attentive.Food was great, service friendly but slow.
    Special Features:
    fit for foodies, good for groups, neighborhood gem, hot spot
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Don't be in a hurry to eat!
    mrsriss1
    Dined on 12/31/2013
    This cute restaurant has great potential, however their service is extremely slow and their server needs training. Very polite, but never refilled our drinks and items that came with the meal had to be asked for. Food was pretty good, but they need to update their website as many items we wanted to order are no longer available. It took us 40 minutes to get our dinner with 3 tables occupied.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Good place to grab a quick bite
    babu
    Dined on 12/21/2013
    Service was awesome and the food choices were good. The place is so hidden away unless you are looking for it, you will not know it is there.
    Special Features:
    fit for foodies, good for groups, kid-friendly
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Ok comfort food
    Diningout14VIP
    Dined on 12/7/2013
    This restaurant wasn't bad but it was nothing spectacular. There are so many other great restaurants in the area the only reason I would go to this restaurant again is if I were staying at the hotel. The flavors were so so on the food - nothing bad but not worth the slightly elevated pricing.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • If you are in Natick, this
    FoodieVIP
    Dined on 11/29/2013
    If you are in Natick, this is reasonable option. The decor is hotel bland, but the food is very good. Our waitress was very nice and did a great job.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • good food, bad service
    Jayy
    Dined on 11/22/2013
    The food was delicious and everyone loved every thing they had. I don't want to blame the waiter because he wasn't rude, just incompetent. Our plates were not cleared at the end of any course until we packed them up and handed them to him and he confused some of our drink orders. Gotta train your staff Pantry management!
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great Food and Service
    Birthdaypal
    Dined on 11/22/2013
    First time going to the Pantry. Was so pleased with the quality of the food and the service.
    Special Features:
    good for groups, kid-friendly, neighborhood gem, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great food, lousy service
    FramLocal
    Dined on 10/12/2013
    Food, location, and decor/ambience are great. In the 2-3 times I've been here, service has been consistently slow to non existent. Servers are nice, but food took 30 minutes to arrive when we were the only guests (b/n 11 and 12 on a Saturday). Food itself is very good, as are the prices, but don't go hungry unless you are there during buffet hours. Buffet itself was limited, but fresh/good.
    Special Features:
    great for brunch, kid-friendly
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Left a sour taste in our mouths...
    JCox
    Dined on 9/20/2013
    When we first arrived our waitress was attentive and brought our drinks right away. When it came time to order our food she was still doing a great job and was especially eager to help me make a decision between 2 entrees on the menu that I had narrowed it down to. As we were eating a few more tables filled up and all of a sudden we couldn't pay to have someone notice us. The manager on site spoke to every other table besides ours until it was time for us to pay. We would go back, but probably only for drinks and appetizers - maybe try the burgers. The dinner was good, but pricey for what you get. Both dinners (scallops and steak) probably should have been about $7-$10 less per plate. Overall, it was OK, but nothing to rave about.
    Special Features:
    good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • The staff seemed confused
    lovetoeat
    Dined on 9/19/2013
    The staff seemed confused and unorganized, but the food was absolutely delicious so we were able to overlook the poor service.
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Great Networking Lunch Spot
    OpenTable Diner Since 2011
    Dined on 9/18/2013
    Our 10+ person monthly networking group has been going here for a while - terrific food, excellent service (waiter even does individual checks for us without a qualm), great atmosphere and convenient location as some of us work in Boston and others in the 495 Belt. We are able to talk shop and have a wonderful lunch at a very reasonable cost - about $18-20 including tip. The restaurant is part of an upgrade to the entire hotal throuoghly modernizing it and giving it a hip vibe.
    Special Features:
    fit for foodies, good for groups, neighborhood gem, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Date Night Meal on a Saturday Night
    Holli
    Dined on 9/14/2013
    We changed our reservation from 6:30pm to 8pm since this was an available option on Opentable...this was a mistake. Come to find out the restaurant closes at 8pm even on a Saturday night! The waitress was very nice and still sat us (we were only ones in the restaurant) ...bar took forever to get drinks to us since they were short handed and busy. Once received half way through dinner the drinks were wonderful! Appetizer and dinners came out almost on top of each other but everything tasted great...was not surprised by this since chef probably wanted to get the heck out of there. Did expect to have kitchen shows playing on large tvs since this was the point of the restaurant but they had soccer on each one :-/
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Bad choice
    OpenTable Diner Since 2009
    Dined on 9/11/2013
    Mediocre food and service that matched the food. I would not recommend this restaurant unless you were going to starve to death if you did not eat. If you have a choice go to Outback Steakhouse the food and service are better
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Sunday Brunch
    OpenTable Diner Since 2011
    Dined on 9/8/2013
    Nice brunch buffet. Good a-la-cart selection of breakfast offerings. My sister loved the light and flavorful pancakes. Great Service and pleasing, contemporary décor.
    Special Features:
    great for brunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • My husband and I had dinner
    Carly
    Dined on 8/30/2013
    My husband and I had dinner at Pantry on Friday night. The decor and ambiance was great and I especially loved the Julia Child quote on the wall, "everything in moderation, including moderation." What was interesting was how few people there were in the restaurant at 8:30pm, which we chalked up to the fact that it was a hotel restaurant. The prices were very reasonable and I loved that they brought popcorn over to the table when we sat down. We ordered the pasta carbonara and a braised beef stuffed burger. We rated the food a "B" overall. Our service was great, the prices were reasonable and the vibe of the restaurant was fun and a little quirky. It would be a great venue to host a shower or a cooking demo as well. We would go back.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Hidden Gem
    Skyturtle
    Dined on 8/27/2013
    The Pantry is definitely a hidden gem. I learned about it on Phantom Gourmet and wanted to check it out. Three of us went in on a Tuesday evening and enjoyed excellent food, paired with wonderful service. The decor is bright and inviting, adding to the experience. The presentation of the food was stunning and the tastes and quality met your eyes expectations. We ordered three apps to share (shrimp cocktail, wings, and fries) and found each was done with care and a little something extra. For example, the basket of fries had four dipping sauces, while the wings came with pickled carrots and celery and a small portion of cole slaw. As for entrees, everything was great, but I want to highly recommend the Pork and beans. Must have desserts!
    Special Features:
    fit for foodies, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Service is SLOW n need Improvement
    YoginiH
    Dined on 7/25/2013
    This was the first time I've been here. The server was new, so he doesn't have much recommendation for the food and couldn't answer the questions on the menu. Considering he is new, I am OK with that but I don't understand why it will take almost half an hour for the drink to come. Sure, the drink order needs to be placed at the bar, but it was literally right outside the restaurant. I personally think the Bar Menu looks more interesting. My friend was thinking of ordering a second drink but quit the idea after seeing how long it took for my second drink to arrive. The food was OK, good, but I am not WOW-ed by it. The decoration in the restaurant seems interesting but I will probably not return for the second time.
    Special Features:
    good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Definitely worth a go!!
    NorthendfanVIP
    Dined on 7/18/2013
    I had not been to the hotel in years but it has been completely updated and the restaurants have some great menu items! The bar has a gothic flair but was a nice change.
    Special Features:
    fit for foodies, good for groups, vibrant bar scene, late-night find, neighborhood gem, hot spot, great for lunch, kid-friendly
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Great menu - working on service
    ChowCats
    Dined on 6/29/2013
    Don't get me wrong - the two staff (hostess and waiter) were very nice. The Pantry just feels slightly like a place that just opened, and they haven't had a lot of practice with the rhythm of it all. Great menu - a wonderful break from the usual. We opted for the menu rather than the breakfast buffet. The brioche French toast (with strawberry butter) was great, and the eggs benedict nicely done. Love the fact that they leave the pot of coffee on the table, along with water. Never felt rushed - but had to hunt down the waiter to pay the bill. Setting is quiet, though the acoustics can be challenging if there are parents with young children or (as experienced on a past dinner visit) an animated "girls' night out."
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Good food, okay service.
    Nikrobles
    Dined on 6/8/2013
    Great food, although the portions are a bit on the small side, would probably be better with an appetizer beforehand. Good beer and wine selection. Servers were friendly, but lacked attentiveness and were not familiar with standard American social cues. For instance, after we were seated we needed to ask our server for drink and food menus, we also had some trouble ordering a meal for someone who was running late and he made us feel quite awkward as he stood at the table after he presented the check and stayed while we figured out who owed what. Hopefully it was just an off night.
    Special Features:
    fit for foodies, good for groups, vibrant bar scene, special occasion, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Sunday Brunch
    OpenTable Diner Since 2005VIP
    Dined on 5/26/2013
    Other than the guy at the omelette station the balance of the staff did not seem to care about being there. Food was meh and seemed like an afterthought - "we are a hotel I guess we should do brunch...". If you were staying in the hotel it might be worth bothering but wouldn't recommend otherwise
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • First time, NOT last time!
    forevereating
    Dined on 5/18/2013
    Who thinks about going to a hotel restaurant? Reviews were good, so we tried it...not disappointed. The decor is very unique, the menu is very different (never even heard of a scallop burger which was delicious by the way), it was easy to get a reservation and not crowded when we got there. The hot dog trio app is so cute! The fries come with a delicious aoli to dip in. The tuna was seared perfectly. The sausage pepper flatbread was yum and quite a big portion. The butternut squash salad was amazing. I know it sounds like I ate a lot, and yes, I did, but I was not alone.
    Special Features:
    fit for foodies, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Not what we expected. Phantom
    Rose
    Dined on 5/17/2013
    Not what we expected. Phantom gourmet recommended, however restaurant didn't appear to be the one on tv. Dinner was very good but dessert was awful!
    Special Features:
    great for brunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • The Pantry Not Full
    Chinesemermaid
    Dined on 5/14/2013
    Great atmosphere and lovely decor but too bad there weren't many customers. Wasn't able to get a feel of how well attended the restaurant was. There was a total of 4 tables occupied while we were there and was told the restaurant had been open a year. Menu selection was quite limited so not overwhelming for choices. Chose the fried calamari for appetizer; a little over fried and why don't restaurants serve the tentacles???? Had steak frittes for entree and found it very tasty but first bite, I would have sent it back because it was tough to chew until I had another piece -- very nicely cooked for medium rare and delicious. Lauren our server was quite pleasant and very knowledgable. Would return for luncheon menu at some point.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.