The Melting Pot - Richmond
Disappointing serviceWe have been to the Melting Pot many times, usually for special occasions. This was our 27th wedding anniversary. The service on this trip was not as good as we are used to: our waitress took our order and welcomed us, but several other waiters brought our food and checked in on us during the evening; we waited up to 30 minutes between courses before someone appeared to take away our food. We are used to a 4 course meal taking 2 hours but this one lasted 3 and mainly that was due to the slow service. Not sure what was going on on this particular evening, but when you spend upwards of $100 on dinner for 2, I expect a more attentive server. Our server was very pleasant, when she was there, but she wasn't there frequently enough!6/14/2013 12:00:00 AMGreat AnniversaryEverything was fantastic. Rachel did an excellent job-we will request her in the future.6/11/2013 12:00:00 AMWonderful Experience!The Melting Pot allows you to have a long, leisurely family dinner with excellent food. The atmosphere encourages conversation and a shared experience, not just a meal. Lovely time if ou are going on a date, or with the whole family.6/7/2013 12:00:00 AMGreat experienceWent for dinner with a friend.. nice, private tables are perfect for conversation. The food was great, as were the cocktails, and our server was funny and helpful. We will definitely be back!6/1/2013 12:00:00 AMFondue is funGreat food, great service. A fun time was had by teenagers and adults in our group.6/1/2013 12:00:00 AMAwesome!!!The restaurant was amazing... My daughter loved all the people and desserts. She wants to come back for dinner. It was so quiet and the people are so nice.5/31/2013 12:00:00 AMGreat experience, as usualThe food was excellent, as always. Our server was new and couldn't remember all of the components of the special, and didn't try to make conversation with us, which was something I'd come to expect at The Melting Pot. I was looking forward to telling her it was our first anniversary. But we enjoyed the quiet, intimate atmosphere and the amazing food.5/26/2013 12:00:00 AMIt is always a special experienceIt is always a special experience when dining at the Melting Pot. The entire staff is eager to make your experience outstanding. The food is delicious as well.5/24/2013 12:00:00 AMAmazing, just amazing.I came into the Melting Pot for my 4-year anniversary, and I don't think we could have have been made to feel more special. We arrived to find the staff had all signed a card for us, which is an amazing touch (not to mention the balloon and photo frame). Kendalyn was an amazing server, and incredibly knowledgable. She helped me choose between two drinks, and the drink she recommended (The Lover) was one of the best things I've ever tasted. Between the appetizer (cheese fondue), meal (I had a salad - he had pork, duck, lobster and beef),and dessert (the Flaming Turtle), I was taken aback by how great the food was, the atmosphere was nice and quiet for an anniversary, and we never felt pressured by the staff. We'll definitely be coming back.5/20/2013 12:00:00 AMYummmmmy!Love this restaurant, but here are a couple of tips if you haven't been:
- give yourself enough time - at least a couple of hours. If you're on a time crunch (ie movie, event, prom, wedding), I wouldn't chance it.
- listen closely and engage the servers - they can help you through any confusion.
- don't be loud - it's an intimate setting - don't be 'that table' the rest of the restaurant scorns
- don't bring young kids unless they can follow your directions, not have to entertain themselves by running around the restaurant, and not scream to get your attention. This is a grown-up restaurant.
The food is delicious, the service is attentive, the bar is wonderful, the folks are great!5/18/2013 12:00:00 AMAwesome dining experience!We had a great time at the Richmond Melting Pot! The service was excellent and the food was delicious! It was the best Mother's Day dinner I've had!5/12/2013 12:00:00 AMNight to rememberGreat food, great service, and an excellent, unique, and fun experience!5/11/2013 12:00:00 AMLong, leisurely, awesome!Took my husband here for his birthday and had a wonderful time. Food was amazing - we love fondue and all of our courses were phenomenal. I used a 5 year gift card and it was still worth the full value :) The staff was great - just the right amount of "attentive" and made us feel like we were their only customers!5/3/2013 12:00:00 AMI do not like the new menuI do not like the new menu set up, no big night out, with a special offering of something different, employees were very loud in there speaking, not sure why they felt they had to be so loud4/28/2013 12:00:00 AMA perfect place to celebrateA perfect place to celebrate a birthday. The layout of the restaurant made us feel like we had our own private room.4/21/2013 12:00:00 AMThe first course -cheese,The first course -cheese, wasn't a favorite but the rest of the experience was wonderful. Great salad, delicious proteins, and amazing dessert! Wine list was extensive but a little pricey. Definitely worth going once a year for a special occasion.4/21/2013 12:00:00 AMAmazing food, everything wasAmazing food, everything was so fresh from start to finish and the presentation was very nice as well. To a certain extent it's kid friendly but probably none younger that 10 or 11 years old. It has a very romantic atmosphere, the music is soft and relaxing, and the booths are secluded enough so that you believe you are in your own world with your significant other or even your friends. The only thing I could complain about, and it's a trivial complaint, is the pricing for the entree is a little confusing. We ordered one for the both of us (intending to share) and recieved two and had to pay for both. Other than that....absolutely perfect!4/21/2013 12:00:00 AMIt was a wonderful diningIt was a wonderful dining eserver, was by far the best server I have ever had. I would definitely recommend this restaurant to any and everyone.4/20/2013 12:00:00 AMEverything was very good,Everything was very good, but I felt a little rushed to get to the next course which is very unusual for the Melting Pot.4/19/2013 12:00:00 AMMelting Pot is a great placeMelting Pot is a great place to go for any occasion! Anyone can easily enjoy their fondue selections. The courses are affordable, too!4/17/2013 12:00:00 AMWe enjoyed a romantic, tastyWe enjoyed a romantic, tasty and friendly anniversary dinner experience at The Melting Pot.4/15/2013 12:00:00 AMMade my 1st anniversary greatOverall the food was great. Jordan was out server and she was very knowledgable and very friendly. I will be going back, I'll just be getting as much seafood as possible. The meats were outstanding cuts but for me with the cooking style, seafood is the way to go.4/13/2013 12:00:00 AMI really liked this location.I really liked this location. It's in a nice shopping center fairly close to the Stony Point Fashion Park. There was plenty of parking and a bunch of small little shops around it, gelto etc. The inside was clean and fairly large. It's set up with some smaller little rooms off hallways that tend to make it more intimate and cave-like. It reminded me of a hotel I stayed at in Mykonos, Greece built into the side of a mountain because it was so dark.
The food was good, the service was great, I made a reservation a few weeks in advance and they were prepared when we arrived. The manager came to speak with us and ask about our experience and our server was friendly.
Only complaint - so dark that it's hard to see your food.4/11/2013 12:00:00 AMEnjoyed the experience.My Husband and I celebrated our Anniversary there and it was wonderful.4/6/2013 12:00:00 AMFondue is so much fun. I celebratedFondue is so much fun. I celebrated my birthday there with my husband. It was romantic and the food was delicious. The server was very informative and the manager friendly and accommadating. We would definitely go back.4/6/2013 12:00:00 AMExcellent service and food.Excellent service and food. We will definitely return!4/5/2013 12:00:00 AMour server lara was very attentiveour server lara was very attentive the managers were also very attentive comming to all the tables. we had a enjoyable experience. we were celebrating our anniversary.4/5/2013 12:00:00 AMGreat for a special occasion,Great for a special occasion, date night or with a group of friends. The fondue style dinner is perfect for socializing while you prepare your dinner at the table. Delicious fondue choices. Our server was very attentive and brought us plenty of green goddess dipping sauce as well as extra strawberries and bananas to finish up our chocolate fondue dessert. Delicious!4/4/2013 12:00:00 AMWe've been waiting for anWe've been waiting for an opportunity to celebrate something special at The Melting Pot for several years now. It was totally worth the wait!! Delicious food, excellent service, romantic atmosphere and a truly unique dining experience. Already planning our return visit!! Thanks for a wonderful evening.4/1/2013 12:00:00 AMThe four course dinner isThe four course dinner is the way to go. The vegetarian option was wonderful and they clearly thought about making the vegetarian option as special as every other choice on the menu. Very attentive staff, maybe they said happy birthday too often...3/24/2013 12:00:00 AMGood spot for birthdays!We had a great time. Went there for my dad's birthday. It's really more of an experience than a dinner, since there are so many courses and we were there for three hours :) The only complaint is that the booths were really tight (and we are not heavy people), so we ended up sitting at a table with chairs in a more open room. There were other people there and a little noisy, so it wasn't at "private", but was fun never the less :)3/20/2013 12:00:00 AMNever disappointed!As usual, the meal was awesome. It's a great place for romance or just a nice quiet meal with friends.3/17/2013 12:00:00 AMWonderful Anniversary DinnerMy husband and I both truly enjoyed our overall experience at the Melting Pot. The food was so delicious and the setting was very romantic as we were celebrating our anniversary. I have heard people say they wouldn't pay that much for a dinner if they had to cook their own meal but for us, that was part of the whole experience that we really enjoyed. The only downfall for us was the drive there, a 40 minute drive from our house, but in the end, well worth it for our celebration!3/15/2013 12:00:00 AMGive your review a title (optional)This was a nice romantic place for me and my wife to have a special dinner. Love it!3/12/2013 12:00:00 AMI am looking forward for anotherI am looking forward for another occasion to celebrate at The Melting Pot!3/11/2013 12:00:00 AM