Benihana - San Francisco, CA

Benihana - San Francisco, CA reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Aimee

   San Francisco17 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My party of 7 had a blast! The energy and vibe were great and our server was so attentive and awesome and our tableside cook Carlos was the BEST!!! We'll definitely be back!
   

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2. C

   Cyrene

   San Francisco1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Head chef Erin made my bday dinner amazing! He was so patient with my son and the good was delicious. Our server, was also amazing. I believe his name was Anthony? Will definitely come back again because of this phenomenal service er received! 5 Stars for sure!
   

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3. D

   David

   San Francisco2 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   This place has changed for the worse. Used to go here many years ago and it was always a good time. Not anymore. We made reservations so that we would have a table ready for our group when we arrived - but this place clearly overbooks reservations. We were seated over an HOUR after our reservation time. Totally unacceptable. And we were not alone. Many groups with reservations waiting a long time past their reservation time. They know how to take a reservation - they just don't know how to keep it, which is really the important part. Finally, we were seated, and it took over an hour for the chef to come to cook the food. The kicker was there were people who seated after us at other tables who had finished their meals BEFORE our meal was started. I talked to the manager and his response was "different server, different chef" - showing he didn't GAF if there were groups getting crappy service and not being served in the order in which they arrived. Our hostess also sucked. She didn't bring things out in a timely manner and kept forgetting things - for example, she brought out half the drink orders and not the other half - took over a half hour and multiple requests before everyone got their drink order. She couldn't care less. I could go on. We spent 3 hours in the restaurant; just over 2 hours waiting and about 45 minutes for our meal. We went there for our daughter's birthday and were extremely disappointed. We had a group of 13-year-olds who were very hungry. Our reservation was for 7:15 p.m. and we didn't start eating until just after 9:15 p.m. This was totally unacceptable. We will not be going back.
   

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4. B

   Bryan

   Unspecified1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food - lunch specials are great. One of the best options for special occasions.
   

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5. K

   Kathy

   San Francisco11 reviews

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter, Anthony, was terrific & outstanding. As we walked in the place it was so noisy we decided to eat at one of the tables in the bar area. The main dining area had people with high energy & loud voices We've been here before and never experienced the noise level like we did last night.
   

   Benihana - San Francisco, CAResponded 6 days ago

   Thanks for visiting us, Kathy. We're delighted to hear that you enjoyed the service and the atmosphere at Benihana - San Francisco, CA. We're sorry to hear about the noise level you experienced. We always aim to create a comfortable dining environment for our guests, and we appreciate your feedback on this. We hope to welcome you back soon, and aim to provide a more peaceful environment. Best, The Management Team
   

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6. R

   Richard

   Unspecified1 review

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing as always. The Filet Mignon and Wagyu were cooked to perfection! Our chef was very entertaining and did an amazing job! Thanks Eric for being our chef and for such a great time!
   

   Benihana - San Francisco, CAResponded on May 13, 2025

   Hey Richard, We're thrilled to hear that you had an amazing time at Benihana - San Francisco, CA! It's great to know that our Filet Mignon and Wagyu were to your liking. We're also glad that our chef added to your dining experience with his entertaining skills. Your kind words mean a lot to us. We look forward to serving you again soon! Best, The Management Team
   

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7. J

   Jen VIP

   San Francisco5 reviews

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Love the show, but sat at 6:20 for a 5:30 reservation.
   

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8. JS

   JillS

   San Francisco9 reviews

   3.0

   Dined on May 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Fun place for families with kids. Sign up for the birthday club!
   

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9. F

   Fred

   San Francisco1 review

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Really bad, had a reservation and couldn’t get a table for over an hour. Had to eat somewhere else and they marked me as a no show even though I checked in and they couldn’t get me a table. It’s a run down establishment, it’s to bad they don’t take better care of their facilities.
   

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10. D

    Dee VIP

    San Francisco1 review

    1.0

    Dined on April 20, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    1.5 hour wait even with reservations! That really spoiled the experience for us.
    

    Benihana - San Francisco, CAResponded on April 22, 2025

    Hey Dee, we're really sorry to hear about your wait time. We understand how frustrating it can be to wait, especially when you've made a reservation. We always aim to provide our guests with a smooth and enjoyable dining experience, and it seems we fell short this time. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one. Thanks, Benihana - San Francisco, CA Management Team.
    

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