Shula's Steak House - Hilton Richmond Hotel & Spa
Shula's Steak House - Hilton Richmond Hotel & Spa

Shula's Steak House - Hilton Richmond Hotel & Spa

  • Dining Style: Fine Dining
  • Website: http://www.donshula.com/shulas-steak-house-richmond
  • Phone: 8045657000x
  • Hours of Operation:
    Breakfast:
    Monday - Friday: 6:30am -10:30a
    Saturday - Sunday: 6:30am-11:00am
    Lunch Daily: 11:00pm - 2:00pm
    Dinner: Monday - Thursday: 5:00pm-10:00pm
    Friday - Saturday: 5:00pm - 11:00pm

    *Our dining room will be closed on Sunday evenings. Our Bar & Lounge will remain OPEN during normal business hours as listed above.
  • Payment Options: AMEX,Discover,MasterCard,Visa
  • Cuisine: Steak, Seafood, Steakhouse
  • Executive Chef: Steven Bailey
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet/Private Rooms, Bar Dining, Bar/Lounge, Full Bar, Happy Hour, Non-Smoking Area, Non-Smoking Restaurant, Personal wines welcome, Personal wines welcome (corkage fee applies), Private Room, Smoking Area, Wheelchair Access, Wine
  • Catering: Private dining available. Contact us to plan your holiday party, next company meeting, business dinner or social event.
  • Private Party Facilities: Shula's located within the Hilton Richmond at Short Pump is the classic American steakhouse and provides the perfect experience for private dining events. From client meetings and presentations to celebrating a personal milestone, Shula's private dining rooms offer the comfort, style, winning tradition and atmosphere you would expect from the NFL's most honored coach. Each of our private dining rooms is equipped with professional audiovisual support and state-of-the-art equipment, designed to meet your Executive level needs. Whether you are planning an intimate social gathering or business function, your private event coordinator will assist in making it a memorable experience for all.
  • Private Party Contact: Meredith Wright 8045922246x

Getting there

  • Cross Street: West Broad Street
  • Public Transit: NONE
  • Parking: Hotel Parking
  • Parking Details: Valet service available
A word from Shula's Steak House - Hilton Richmond Hotel & Spa
We invite you to join us for a night of fine dining and our signature Shula Cut steaks. Shula’s elegant dining experience is themed after Coach Don Shula's Miami Dolphins 1972 undefeated season. With over 100 wines to choose from your palatte will be 100% satisfied.
We pride ourselves on serving only the best. Our steaks are center cut Premium Black Angus and our seafood is fresh, including live Maine lobster and local fare.
Why have steak anywhere when you can indulge in ours which is guaranteed to be "A Cut Above"
Continued
Foodspotting photos
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Awards voted by OpenTable diners
  • Diners' Choice WinnerRomantic
  • Diners' Choice WinnerSpecial Occasion
Shula's Steak House - Hilton Richmond Hotel & Spa reviews from OpenTable diners
17 reviews since May 21, 2014
Overall Rating4.1
  • Food4.2
    Service4.2
  • Ambiance3.9
    Noise LevelQuiet
76% of reviewers would recommend this restaurant to a friend.
special occasion (12)romantic (9)great for brunch (2)fit for foodies (2)notable wine list (2)great for lunch (1)good for groups (1)neighborhood gem (1)vibrant bar scene (1)Show More
  • Small and quiet
    KWheeless
    Dined on 9/6/2014
    Address was Richmond but it really is in Henrico, so my GPS had a problem. Great choice steaks, but the price is on the high side. Everything is a la cart. Had the NY strip steak and it was cooked just right and very juicy and tender. Truffle Steak Fries were also great. Although there were other things on the menu, this is definitely a steak eaters place. Steaks range from 8 to 48 ounces, so come with an appetite. For a steak, salad, and side look to spend $60 without the tip or wine.
    Special Features:
    notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Really want to like
    clmvipVIP
    Dined on 8/13/2014
    I've had great meals at other Shula's FL,TN, etc. and live local to this one. I really want to be a fan but there is always something that is off when I visit this one. No croutons please on the salad (here's your salad with croutons), no béarnaise sauce on the steak please (here's your steak smothered in béarnaise sauce), huge fan of the roasted corn (here's your extra burnt side of corn). The restaurant had literally 5 tables in the main dining room so I can't understand why this stuff happens, it just shows a plain lack of care. The steak however was cooked perfectly and tasted great. I can't say I won't be back, it will just be after cycling through Ruth Chris, Morton's, and some other local steak houses first.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great Meal With Friends
    OpenTable Diner Since 2010
    Dined on 8/8/2014
    It was certainly a good place for 4 good friends to gather and enjoy great steaks ( and a chocolate lava cake too).
    Special Features:
    great for brunch, good for groups, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • A lot of money for mediocre food.
    OpenTable Diner Since 2014
    Dined on 8/7/2014
    When paying $45 dollars a steak, you expect it to be higher quality than one you'd buy in a chain grocery store. It wasn't. Butter and salt evidently goes a long way with the customers that keep this place open.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Something not quite right
    private
    Dined on 8/1/2014
    We sat down at 6pm. We were one of two parties at the restaurant. Someone at the table ordered rare prime rib. We were told they were sold out. Early for a steakhouse to be out. When you come to a very expensive steakhouse, you expect to get meat the way you want it. A downer when you are paying so much. My steak was good but as the host I was disappointed. Service was excellent. Setting was in the Hilton. To me the price didn't match the atmosphere and quality. Fallen chocolate cake was fantastic.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • A perfect evening
    klienard
    Dined on 6/20/2014
    My parents and my husband and I dined at Shula's for a special anniversary dinner. They gave us a special table with a Happy Anniversary sign. The staff was knowledgeable and friendly. They gave great suggestions for what to order. The food was great, as was the whole experience. It was a lovely way to spend our anniversary.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Father's Day Surprise
    luvg8foods
    Dined on 6/14/2014
    For Father's Day, we dined with the family and was highly satisfied with everything we remembered from previous visits. The prime rib was huge and delicious, service was great and the location we sat was wonderful and private. We will definitely come back again and maybe try the 48oz challenge.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Excellent service
    tiger3398
    Dined on 5/31/2014
    Excellent wait staff, very knowledgeable of the menu and the history behind the restaurant. Food was very good. Loved that the servers made sure everything was too our satisfaction before leaving the table. Overall we had a wonderful evening.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Ratings-Only Reviews
    Based on 9 ratings-only reviews submitted since May 21, 2014
    • Overall Rating4.2
    • Food4.6
    • Ambiance3.9
    • Service4.2
    • Noise LevelModerate
  • The following 276 reviews are from the Shula's Steak House - Hilton Richmond Hotel & Spa reviews archive.
  • great food but not the service....
    diningdiva
    Dined on 5/7/2014
    We went to schulas for my husbands birthday. When we entered the dining area, there was only one other table there. So I was surprised at how long it took for someone to greet my table as they were not "weeded" in the dining room. However the service was not reflective of the current volume in the dining area. I felt my needs were not anticipated in the simplest sense. I had to request unutilized wine glasses be removed from the table, I had to ask for a bag for my 2 to-go containers and to top it off the person who boxed my sides, just dumped them in a box together without separating them. An to top it off, my husband was only wished happy birthday by the hostess. Nobody else acknowledged that it was his birthday the rest of the night.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Perfect!
    ValV
    Dined on 4/28/2014
    Shula's was absolutely excellent. The steak was the best I have ever had. The service was exceptional. I especially appreciate the bartender finding the perfect bottle of wine to complement the meal.
    Special Features:
    Romantic, Notable Wine List
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Shula's Easter brunch
    Xx3435
    Dined on 4/20/2014
    Very forgettable except the price ($10 for a gin & tonic?). Food was ordinary, absolutely nothing special. This was my first experience at a Shula's and found it disappointing. For the price you would expect a little something special. Service was adequate, but only that. My wife had the ravioli at an average cost $4 per ravioli which were very ordinary. The only upside is that now my curiosity about Shula's is satisfied.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Birthday Celebration
    cvmeyers
    Dined on 4/19/2014
    We went to Shula's for a quiet dinner to celebrate my birthday and had a great time. 5 The food was great, especially the steaks.
    Special Features:
    Good for Groups, Romantic, special occasion, Neighborhood Gem, Notable Wine List
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great food!
    RichE
    Dined on 4/11/2014
    All the food was fantastic. Maybe slightly over-priced, but no more than a Ruth's Chris... Only 'snafu' was service. Very nice staff, but had empty drinks several times, they forgot my wife's bar drink, left-overs were not packaged properly (threw away half of meal my wife wanted, didn't pack sauces my wife specifically requested).
    Special Features:
    special occasion, romantic
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • First time Dinner
    winemenow
    Dined on 4/5/2014
    I made reservations online for a,special occasion...my husband's birthday. The service was great. Krystal Answered my questions with truthfulness and was very open to allowing us to sample different wines. Overall, it was a great experience and I look forward to choosing this restaurant again as a choice for special occasions.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great food
    OpenTable Diner Since 2014
    Dined on 3/26/2014
    The food was excellent and the service was great. The ambience was outstanding.
    Special Features:
    good for groups, vibrant bar scene, romantic, scenic view, late-night find, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Would Recommend
    Wendi
    Dined on 3/21/2014
    Would definitely recommend Shula's for a special occasion, romantic dinner, or go with a group.
    Special Features:
    fit for foodies, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great Anniversary!
    Fabfoodie
    Dined on 3/21/2014
    We dined here on 3/21 for our Anniversary and we could not be happier. My husband had the oysters that he was really looking forward to and I had the crab cake.The oysters and crabcake were fresh and flavorful. For our entree I had the lobster while he had the bone in steak and we finished with the lava cake for dessert. I appreciate the food was delicious and well prepared and the service was the best we have had in a long time. My only suggestion would be we did not feel that they did anything special for our Anniversary. I enjoy the special touches other restaurants do like something small for example a box of truffles with a card. Shula's it was only a sign on the table that was removed when seated. Overall it was a great night!
    Special Features:
    fit for foodies, notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Good Time
    luvprime2
    Dined on 2/18/2014
    The service was great and the steak was wonderful, but it doesn't come cheap. Great special occasion destination. My only problem was that the restraint was too dark.
    Special Features:
    good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
    I would recommend this to a friend.
  • mediocre
    eandrVIP
    Dined on 2/15/2014
    Being new to the area, we gave Shulas' a try. Disappointing, and won't return. There are just too many other steak houses in the competition with more enticing menu selections. Food was mediocre for the price.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Shulas- A cut above the rest!
    OpenTable Diner Since 2014
    Dined on 2/15/2014
    Shula's Steakhouse is truly a cut above the rest! My wife and I receive high quality customer service and delicious meals prepared by the area's top chefs. We have visited Shula's several times now and they consistently deliver just what we are looking for!
    Special Features:
    romantic, notable wine list, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great business dinner
    CherylQ
    Dined on 1/23/2014
    Highly recommend Shula's for vendor and client dinners. The food was excellent and te service superior
    Special Features:
    good for groups, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great Spot for Impressive Business
    sunsetdonVIP
    Dined on 1/20/2014
    We chose Shula's to celebrate a special event for one of our affiliated Agency Owners. We reserved the private dining room and they provided two wait staff to serve our party of 5. The service was excellent. The food was very good, probably 8.5 out of 10. The steak particularly was very good and cooked to perfection for each of us, but the vegetables were somewhat disappointing ( we shared asparagus and mashed potatoes and the asparagus was overcooked). We will definitely use this place again. It is convenient for travelers (in the Hilton Short Pump) and the staff is outstanding. The steak alone is worth a visit.
    Special Features:
    neighborhood gem, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • great steak, poor dessert
    Virginia
    Dined on 1/18/2014
    The food and the service overall were superb. The key lime pie was a disappointment. The apple tart and the chocolate desert were both very good, but the key lime pie should be removed from the menu. Since that was a finish to my meal, it was a great disappointment.
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
    I would recommend this to a friend.
  • Be careful what you buy
    greatfoodlovers
    Dined on 12/31/2013
    This is a pricey restaurant, but the steaks, crab cakes, and lamb were excellent. The side dishes are large enough to feed at least 2 people, but the quality was not always there. Mashed potatoes were dry and tasteless, potato au gratin was good as well as the spinach and salad. Just remember that each side dish will feed at least 2 people, the meal was good but for the money, I would choose Hondo's instead.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Shula's was way over priced!!!
    Stlrfn
    Dined on 12/27/2013
    Shula's was way over priced!!! We had two steaks, two glasses of wine, an appetizer, and split a baked potato and the bill came to $130+. That was way too much! This was a nice restaurant with good food; however, it was nothing beyond the regular steakhouse. It had very old fashioned decor. There was no warmth in the place. They didn't even have any music playing. The staff was professional but not very friendly. I think they are trying to be too classy and it just comes off stilted, formal, and not much fun. There was no contemporary vibe at all. The place is for an older crowd. I could only recommend it to a large group that will bring its own fun. And again, it would be overpriced.
    Special Features:
    good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • experienced diner
    Montana
    Dined on 12/27/2013
    splendid steak . .servers tended to disappear after food was served (which was on the slow side, few patrons at the time); had to ask for my bill and had to clear away plates to sign , , the server just stood by as I raked out a place among the plates to sign
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great Holiday Experience
    Wisconsin2013
    Dined on 12/25/2013
    My husband and I chose to have Christmas dinner out this year. We had reservations and were greeted with holiday wishes upon arrival. Just a few minutes wait until our booth was ready. Our waitress was excellent, timely and friendly. Every stage of the meal was timely to allow us to finish our salads before entree was served. Our waitress checked back with us regularly to see if we needed anything. It's a high quality, expensive restaurant but well worth the price. We would dine there again for a special occasion, i.e. birthday or anniversary or another holiday meal. Five stars for food and service.
    Special Features:
    notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Overpriced
    OpenTable Diner Since 2009
    Dined on 12/25/2013
    The food was not very good. Had prime rib that was overcooked and of poor quality. The Yorkshire pudding just did not come with it, was told the kitchen did not make it that day, although it was included as coming with the meal on a special menu
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • great Christmas dinner
    niceniteout
    Dined on 12/25/2013
    Since we were coming back to Richmond late Christmas day we decided to have dinner at Shula's . What a great choice ! I had one of the best steaks I have had in Richmond and my wife's entree was equally as good. Krystal our server was awsum as were the drinks and dessert. We plan on going back again soon to try the lounge after work.
    Special Features:
    neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great Food, Slow Service
    chris
    Dined on 12/25/2013
    Food was great, but the service was extremely slow and constantly had to wait for refills, follow-up, proper silverware, etc.
    Special Features:
    special occasion, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Anniversary night out
    Townes
    Dined on 12/21/2013
    This was an awesome choice for our 15th anniversary! It felt like we had private dining as the hostess and waiter catered to us. The lobster bisque was a great starter and our entrees were delicious and very filling. We tried the crab macaroni and cheese as a side (highly recommend). I would tell couples in search of a quiet, intimate night out about this best kept secret.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • What wasn't messed up?
    OpenTable Diner Since 2013
    Dined on 12/14/2013
    From the opening drink mistake to the wedge salad arriving as a house salad to a steak ordered medium and arriving dry and gray, what more could have ruined this birthday meal? If it weren't for the prices, the evening would have almost become comical. Servers at this type of establishment should not mix up tables (their excuse for the salad goof) and while I do recognize that it takes skill to cook a steak correctly, it is certainly a reasonable expectation at a top level steak restaurant to have a steak arrive as ordered. The refire, by the way, was poorly seared and essentially rare, but at that point, I really didn't care. At least the desserts (chocolate lava cake) arrived as ordered and were delicious.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great!
    OpenTable Diner Since 2013
    Dined on 12/13/2013
    Probably the best I have ever had.Expensive though.would only go back for a special occasion.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • IT WAS A GREAT NIGHT OUT FOR
    GAYLE
    Dined on 12/6/2013
    IT WAS A GREAT NIGHT OUT FOR ME,BEST FRIEND AND OUR DAUGHTERS. THE STEAKS AND CRAB CAKES WERE VERY GOOD. THE SIDES WERE MEDIOCRE.
    Special Features:
    notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Very good lunch and a nice atmosphe
    sunsetdonVIP
    Dined on 12/2/2013
    This restaurant is located inside the Hilton Short Pump, in western Henrico County off West Broad St. We had a combination of filet mignon, crab cake, crab cake sandwich and a salad. Everyone thought the food was very good and the service was excellent. Not many people for lunch (it was on a Monday around 12:30 PM so that was a surprise. The price was reasonable considering the quality of the food and the location. I plan to also try this place for dinner.
    Special Features:
    great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Thanksgiving Dinner a "Turkey"
    Bonhomme
    Dined on 11/28/2013
    We were very disappointed in the Thanksgiving Dinner, especially given the $39 per person charge. The turkey, gravy, dressing, mashed potatoes, sweet potato (2 potato dishex?) were all bland. The child's filet was very good, but overpriced at $22. The accompanying fries were good, however. Quite frankly we could have gotten a better meal at the Golden Corral for a fourth of the price. Our party of four will not be inclined to return to Shulas any time soon.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Thanksgiving dinner
    OpenTable Diner Since 2011
    Dined on 11/28/2013
    We had a private room, but they could not get the music to work. The food was your typical Thanksgiving dinner with NO substitutions. It was obviously already prepared and on plates. Not much turkey. We did order extra sides which ended up coming at the end of our meal. We also ordered 2 simple dishes of vanilla ice cream with chocolate syrup. They took forever to get! All in all it was a good meal but definitely not worth the price. It was not crowded at all - maybe 4 other tables so we do not know why it took so long for everything! The waitress was very nice. We had eaten there before and felt it was extremely overpriced for what you get but this was the only restaurant available for Thanksgiving when we decided to make reservations.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • food was delicious, service
    luvsteak
    Dined on 11/15/2013
    food was delicious, service was a little slow, water was continually refilled but our sodas were not, we were asked if we wanted a refill on soda when we were getting our check.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Shula's not fine dinning
    Linda
    Dined on 10/27/2013
    did not meet my expectation. steak prepared wrong, wait time for redo and bread was very long. My dinner mates were almost done with meal before my steak was recooked. dinner was almost completed before we received bread. fine dinning was not provided. Very disappointed.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • 2nd Times A Charm
    FondueLover
    Dined on 10/26/2013
    This was our second visit to Shula's and it did not disappoint. The food and service was outstanding and we learned something from our first experience...don't over-order. My boyfriend and I both got the French Onion soup that was absolutely the best and he ordered the Cowboy Ribeye (which he shared some with me) and I had the Scallops appetizer. We split the side order of Twice Baked Potato, which was bigger than both of us could eat. By the time we finished the main course, we had no room for dessert! Love this restaurant and we will go back again!
    Special Features:
    fit for foodies, romantic, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.