Casey's Sports Grill

Casey's Sports Grill reviews from people who’ve dined at this restaurant. Based on recent rating.

1. BD

   BhmDiner VIP

   Alabama42 reviews

   1.0

   Dined on February 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Even though you have an Open Table reservation they do not acknowledge it. Severely understaffed, except for the hostess stand where there were several staff members standing around. This restaurant is located in the Westin hotel and they should be embarrassed.
   

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2. OT

   OpenTable Diner

   Houston4 reviews

   3.0

   Dined on January 27, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   They were very understaffed making service inevitably slow. The food was good.
   

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3. J

   Jimandjojo

   Chicago4 reviews

   1.0

   Dined on December 17, 2023

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   They do not accept open table reservations. Severely under staffed kitchen closed for 30 minutes to catch up. Would not recommend
   

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4. JW

   JohnW VIP

   Alabama20 reviews

   1.0

   Dined on December 17, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made reservation. Line was out the door. Checked with hostess and they said we could not have had a reservation because they do not take them. We have used open table for this restaurant previously and have always been seated very close to time reserved. 4 other people in line that I heard said they also booked and were told there are no reservations. Food was good each time previously. This time we decided to leave and grab food at the BJCC concession stand. Very unfortunate as this restaurant is in the hotel and very convenient.
   

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5. AS

   AnnS VIP

   Alabama23 reviews

   4.0

   Dined on November 18, 2023

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Place said they don’t honor reservations on night when there is concert and show. There were both. We got there very early and it wasn’t a problem. Very limited menu and they were out of two items: shrimp and calamari. Food we ordered was very good and the server Hallie (I believe) was excellent. Location great, but if you want to have a conversation ask for a table as far away from the bar as they have.
   

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6. OT

   OpenTable Diner

   New York City2 reviews

   2.0

   Dined on February 11, 2023

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   The service was not good. Food forgotten, and the server had no idea about the drink menu. She was very friendly and accommodating, she just needed more training.
   

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7. AW

   AlanW

   Alabama1 review

   2.0

   Dined on January 29, 2023

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   The convention center recommends "Uptown" and Todd English PUB for before or after the event. (Hamilton in this case.) It was Sunday at 5PM and we were in line for seating. No one in line except us had a reservation and our reservation was worthless--we needed to just wait our turn in the line and the line was not moving. We finally got to the front of the line because everyone in front of us left for other options or for no option. At 5:30 we were seated--we were the only ones seated and it was only because someone left their table. 50% of the tables were vacant but there were no servers and the hostess was doubling as a server. The staff was courteous and professional and the food, apparently the only option, a burger and fries, was good. We watched. The kitchen was mostly turning out just that so to go along and get along we ordered burgers and fries--not what we wanted. We also watched at least 75 people come and go without being seated or served. In business it is hard to get people to "beat a path to your door", it is difficult for us to see customers turned away at the door. The convention center's recommendation to come "Uptown" is a poor one--at least in this case.
   

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8. TK

   TammyK

   Alabama8 reviews

   1.0

   Dined on January 24, 2023

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I made reservations for a table for 5, so that my party would be assured of a table, since we needed to be able to eat and then make it to the BJCC Concert Hall for opening night of Hamilton. We got there and were told by the host that while they could honor our reservation, we would need to wait at least 45 minutes before we could be seated, which would not work for us because we were on a time crunch, hence the need for a reservation. The manager approached in a pretty nonchalant way and told us that everyone had come in at once and there weren’t any tables. He said he was sorry, but it did not seem like he cared whether we stayed or not. Upon our leaving, one of my party overheard him complaining about the reservation site overbooking. That is not my problem, since we used this site believing we would be able to sit within a reasonable time and still make it to our show. We ended up giving our business to another restaurant close by who met our needs with a little wait time and much more expediency once we were seated.
   

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9. OT

   OpenTable Diner

   Alabama2 reviews

   3.0

   Dined on January 22, 2023

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 2

   20 minutes after placing order found out enter we ordered was no longer available. It would
   

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10. OT

    OpenTable Diner

    Alabama1 review

    2.0

    Dined on January 22, 2023

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    This was our first time at Todd English Pub. We had a 6:00 reservation before an 8:00 show at the BJCC. The host was rude and frazzled. The service was slow and the “kitchen was backed up” so we only had an appetizer and one drink before running out time to get to our show. The menu online varied from the menu in the restaurant - an English Pub was out of fish and chips. In observing the operation of the restaurant, there appeared to mismanagement which contributed to chaos and dysfunction. In short, I wouldn’t return or recommend.
    

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