Too Slow Service
This was an outstanding steak house. Too bad the timing and speed of service suffered. Our group of 6 arrived at 6pm, well ahead of any rush. We had an 8:30pm show to see, thinking we had way to much time to kill. By 7:45, I begged for the dessert menus, and told them we needed to be out of there, with check paid, by 8:15 (the show was in the same building). By 8:08, still no sign of desserts and I asked again. The manager carried some of them out, trying to apologize, saying enjoy. Instead, I frowned and said we have no time to eat or enjoy them, making the ending of a great meal quite sour. We scarfed what we could and had to run. And the main meal was so great. Too bad the ending.
6/8/2013 12:00:00 AM
Always a treat
We lived in Reno for 5 years and this is hands down the best steak restaurant in Reno. We moved away 2 years ago but whenever we come back to visit, Charlie Palmer's is a must have. They are still in my phone's contact list! SUPERB service and Incredible food. From the wine selection, to the small treats the chef brings out for you to sample, this restaurant is 5 star.
6/8/2013 4:00:00 PM
Wonderful and delicious food, gorgeous presentation and generous portions for the price. The restaurant was beautiful. Don't forget dessert! I had the best cheesecake in my life there.
The staff was attentive. The waitresses were on top of their game. We enjoyed the bartender. We have sat and talked to him before. The wine steward was excellent.
Cocktails are seriously overpriced. Get your before dinner drinks somewhere else first.
6/16/2013 12:00:00 AM
What A Great Experinece
The staff was amazing. We were so well taken care of. The food was delicious. The steaks were cooked to perfection. The house salad was the best house salad we were ever served. Can't wait to return for another meal.
6/18/2013 4:00:00 PM
Special Night Out
The staff, the food, and the service was very good.
6/19/2013 4:00:00 PM
Expensive, decent service
At least I have went and seen what they had to offer. Very expensive place to eat, probably meals around $40 per plate. Atmosphere all encompassing, no real dress code; Casino type steak house environment, not really closed off from casino. Some noise especially if people are winning outside the steak house. Servers? Well, let just say, you are not really sure who is serving you. I was told we would have 2 servers, who were a young guy and girl; only saw them occasionally; I older man was the main server, other two, saw only occasionally. Never saw manager once, usually sometimes come by and see how things are going. Not my idea of a good service. Food was good, but expensive. Luckily went with another couple and we had a great time.
6/20/2013 4:00:00 PM
Dinner at Charlie Palmers - Sparks
Charlie Palmers is located in the Grand Sierra Resort Casino area and is one of the area's top steak houses. It has a varied menu with a good selection of options other than steak. The food was very good. I had the halibut, which was light and very fresh. The menu offers a variety of side dish choices with each entrée. I had the grilled vegetables, which were very good. My friends had the grilled tuna, ranch chicken, and rack of lamb, all of which were very good. Our only issue was that the area was very warm. We mentioned this to our server, and some air was increased.
6/22/2013 12:00:00 AM
The food was very good. The
The food was very good. The steak cook to a perfect meal.
6/23/2013 4:00:00 PM
Fantastic Birthday Dinner
Absolutely great dinner at CP. We had a crab stuffed filet, Kobe ribeye, top sirloin encrusted with bleu cheese. All were cooked to perfection. The service was beyond compare and we were treated like royality. This was our 4th time at CP and it will continue to be our family favorite for special occasions here in Reno.
6/28/2013 12:00:00 AM
Charlie Palmer Steak
Although it located in the casino, it was really quiet and comfortable to dine in. We ordered the roasted colorado lamb chops with mushrooms and the blue cheese top sirloin with asparagus, both of which were delicious. Service was fast and since it was our anniversary, they gave us free dessert. They insisted that we tried their "signature" chocolate peanut butter bar, which we were glad they did because it was very good. Price is a bit spicy but for a few special occasions and very good food, we would come back and recommend.
7/2/2013 12:00:00 AM
Staff was appropriately attentive,
Staff was appropriately attentive, food was very good and variety was all you could ask for.
7/2/2013 4:00:00 PM
Great Main dishes but!!!
All 4 main dishes were really good but the side dishes need work. Sweet potato was a yam, asparagus was cold and no flavor, grilled vegs were only warm. Service was just ok, mixed up the salad orders, had to ask three people for the same thing before getting an answer to eat an item. Would I go again, yes because again the main dishes, three different steaks, and a fish dish were really good. Maybe because we had a coupon it made a difference on the service.
7/6/2013 12:00:00 AM
We ordered the Porterhouse for 2, it was perfectly cooked, very large cut, and absolutely delicious! One of the best we've had. The service was fantastic as well. The sommelier opened our wine and showed genuine interest in providing a memorable experience!
7/6/2013 12:00:00 AM
My Lady and i thoroughly enjoyed our experience from arrival to departure. Warm and welcoming staff, full attention to every detail and interest related to our experience at the table. Presentation was artful and pleasant. Quality is top of the line and well worth the expense.
Recommend highly to anyone who wants to share a wonderful evening with someone in the hopes of creating a lasting memory together.
7/6/2013 12:00:00 AM
A great restaurant in Reno. Ambiance, food and service is excellent.
7/11/2013 12:00:00 AM
The waitstaff were great! The menu and theme monologues were a bit lengthy but they knew just how often to stop by during the meal without being a bother. The salads were very fresh and not too over the top. Of course the main dishes were wonderful! Taste, texture and presentation were spot on as well.
7/16/2013 12:00:00 AM
Would go again in a heartbeat!
We came here not knowing what to expect. We had a food voucher from the casino for an amount off our bill. We had some of the best steaks for dinner and the side dishes were amazing!!!! I had a glass of wine with my meal and loved it! We would go here again any day and plan on it!!!!!!
7/19/2013 12:00:00 AM
Another outstanding meal with excellent service. We brought a friend to celebrate her birthday. She is from the Bay Area and somewhat of a foodie. She loved everything. She opted for the heirloom tomatoes with house made mozzarella - a real treat and perfectly grilled salmon. Our main courses included excellent short ribs and a rib eye both excellent. We love being able to choose the sides from the menu and we would never skip the CP fries. Desserts topped off the perfect meal - molten lava, cheesecake and creme brulee. The food is made even better by the attentive staff - never pretentious but always professional. We never leave the table here hungary, but are already planning our next visit.
7/24/2013 12:00:00 AM
absolutely excellent in every
absolutely excellent in every way. nothing more to say
7/25/2013 12:00:00 AM
The food was incredible!!!
The food was incredible!!! And the service was outstanding we were celebrating our 10 yr anniversary and our waiters really made us feel special :) would definitely recommend and will most definitely come back.
7/29/2013 12:00:00 AM
We had the most fantastic porterhouse steak for two!! Highly recommended!!
8/2/2013 12:00:00 AM
spoiled with great service and food
Our service team was fabulous. Friendly and very accommodating. The food was delicious, with the exception of the salads. The salads lacked any flavor and my dad and I both had the house salad and his got little crisps on it and mine didn't. It would appear that the pantry cook is not on their game.
Overall it was a fantastic experience and I'm looking forward to dining there again.
8/5/2013 12:00:00 AM
Everything from the food, service, ambience was outstanding.
8/6/2013 12:00:00 AM
Great food, weird waiter
The peppercorn porterhouse for two was fantastic. The waiter was a little strange, but OK I guess.
8/8/2013 12:00:00 AM
Food quality was good...prime
Food quality was good...prime meat is always what I look for. Service a bit slow....did not do desert due to too slow.
8/8/2013 12:00:00 AM
Great Dinnig Experience
Our meal was perfect and the service was superb. Best French Onion we have ever had and the Pork Chop and Steak was excellent and prepared as ordered. Recommend to anyone wanting a solid meal!
8/10/2013 12:00:00 AM
Special Gem at GSR Reno
Beyond our expectations ... Food was properly prepared, attractively presented and delicious. The wait team was attentive, friendly, knowledgeable and responsive. The wine list provided numerous high quality choices in each varietal and all were fairly priced. Our experience at Charlie Palmers truly was a special one. We will certainly return whenever we're in Reno.
8/10/2013 12:00:00 AM
I loved this place. My steak was cooked perfectly and the setting is cool. Will be back next time I am in Reno.
8/16/2013 5:00:00 PM
My cut of steak was good except down the middle was some connective tissue stuff that I'm kind of picky about. However the edges and 90% of the steak was pure delicious meat. Salad was excellent, house Pinot Noir was good, I really had very limited complaints about the food it was 9/10. The service was a little odd, we had three waiters, not really sure who we were supposed to ask for what. At one point they were each stopping by ever 2 minutes, then while we were waiting on our food, and wanted more bread/refills on our drinks, they were all standing around chatting forever which I thought was strange. It wasn't busy, but it seemed odd for 4-6 servers to stand around chatting.
8/17/2013 12:00:00 AM
We had a very delightful dinner.
We had a very delightful dinner. The service was impeccable, just the right amount of involvement without being intrusive. The filet was perfectly cooked, and as my husband remarked it could be cut with a "popsicle stick". We had eaten at the Charlie Palmer's in DC and when we saw that there was a Charlie Palmer's at the GSR we just had to go.
8/20/2013 5:00:00 PM
Best of Reno
This is definitely on of the 10 best restaurants in Reno. The staff is very attentive and professional. They never hover, but always seem to know when you need something. Best of all they work very well as a team, so you never have to wait for your own waiter to get a need met at the table. Bravo!
8/22/2013 12:00:00 AM
Our hostess greeted us promptly at the time of our reservation and escorted us back to a quiet booth. Our waitress was Brenda, who knew her restaurant's menu throughout, and she explained, discussed, suggested items as we made our inquires. My water level never fell to lower than 1/3 of a glass, thanks to Alfredo, my wife's steak was delicious as was my halibut. Wines were excellent as we sampled 2 from the wine-by-the-glass during our dinner. I tipped 25% because I was so impressed by the service and quality of food.
8/23/2013 12:00:00 AM
Food made up for the service
We dined here as part of a deal through living social (dinner and a show) and were uncertain how the deal worked exactly. The staff was not very helpful and kind of made us feel like we weren't good enough to be there. The food was amazing though so I would be willing to go back. Steaks were cooked to perfection. It is quite pricey so this would definitely be a special occasion place for us. Hopefully the staff will be friendlier when we go back.
8/24/2013 12:00:00 AM
more for the ambience than the food
I went there with my girlfriend for our anniversary. We both ordered steaks. Mine was ordered medium and hers medium well. When we got our food mine looked more like medium rare and gets was cooked on the outside but the same as mine on the inside. The hostess who seated us was very nice. We had a waitress and waiter serving us. The waitress looked and acted like she didn't want to be there but the waiter was very nice and helpful.
9/12/2013 12:00:00 AM
First thing they mentioned was that we were new (I mentioned on Open Table). I love how they paid attention to that! We were given a complimentary hor'derve. My husband had the sirloin with blue cheese and I had the short ribs with risotto. I cannot tell you how tender those short ribs were. They were absolutely fork tender! For dessert my husband had the sample of six ice creams and I had the creme brulee. When we were getting the check, they brought out a sample dish of sweets along with a small loaf of dessert bread wrapped with a ribbon! We will always go back. The service was wonderful, not stuffy at all.
9/22/2013 12:00:00 AM
We finally broke down and
We finally broke down and ordered a Kobi beef filet as well as a filet from the regular menu and we are now believers. Yes, I would pay the difference in price as it was superb - tasty and tender. Even the house salads are excellent. There are always little extras coming from the chef and we appreciate the chance to taste something al little extra. This time it was a basil gazpacho and dainty little take home breakfast loves. The desserts are well done and beautifully presented. There is a nice selection of moderately priced wines as well as the CP champagne.
The wait staff are professional and always friendly. Remembering your faces as return customers. Very nice touch in a very busy restaurant.
Already looking forward to our next visit.
9/29/2013 12:00:00 AM
One small ding. While we were waiting at the bar for our table, the bartenders could not recommend drinks nor did they seem to know how to make standard drinks.
The dining room was very spacious, with an urban/modern style, but also quiet. The wait staff was attentive but not intrusive.
My husband loved the lobster bisque! I had a fabulous wagyu beef short ribs and the meat was just tender and melt in your mouth...delicious!
10/14/2013 12:00:00 AM
Always a Great Meal!
Get the Short Ribs! or the Kobe Filet. Great Steak House meal!
10/16/2013 12:00:00 AM
I have eaten at Charlie Palmer's twice and each time it was superb. A little expensive, I live in San Francisco Bay Area so it was average for me. The quality of the steak is excellent, service is great and friendly. Love it.
10/18/2013 12:00:00 AM
Saturday Night in Reno
Dinner and Service very good. Side vegetable a little cold but cooked correctly. Extras after dinner where very good.
I really like the Bar. Great for a quiet drink.
I will return.
10/19/2013 12:00:00 AM
Always impressed by the level of service. Food was excellent, great Ribeye. Truffle potato was unbelievably good. Had crab cake appetizer, excellent but a little small for the price.
10/19/2013 12:00:00 AM
From start to finish everything was wonderful service was excellent
10/20/2013 12:00:00 AM
we order the filet and it
we order the filet and it was outstanding. Cooked just the way I asked. The salad and side dish of potatoes augratin was very tasty, service was great. A little pricey but worth it.
11/1/2013 5:00:00 PM
The wait staff was very friendly and helpful with wine and menu suggestions. we requested a quiet table location and the noise level where we dined was very very low.
11/15/2013 4:00:00 PM
Highlight of Grand Sierra Reort
Charlie Palmer's Steakhouse is part of the "new" Grand Sierra Resort. A good steakhouse with good steak and a menu that adds a little excitement for foodies. Impeccable service is expected at a high-end steakhouse and Charlie Palmer's did not disappoint.I was pleasantly surprised by the prices. A wonderful house salad, Kansas City rib-eye, a twice baked potato and dessert was $53., not bad for a steakhouse.
11/17/2013 4:00:00 PM
Always a Favorite When in Reno
Whenever we're in town we always make it a point to dine at Charlie Palmer's in the Grand Sierra Resort. The atmosphere is relaxed, but still gives you a feeling of fine dining. Their steaks are a must try, especially the rib eye..."to die for"! melt in the mouth goodness! We enjoyed our Thanksgiving dinner there this year and the turkey feast they offered was not only a great deal, but delicious! And as always, our team of servers was cordial, helpful and made this holiday a special one for our memory books. Thanks, Charlie Palmer's!
11/27/2013 4:00:00 PM
Great food and great service place is open and decor contemporay good menu selection with generous side dishes.
11/30/2013 4:00:00 PM
Excellent service, attention
Excellent service, attention to detail. Overall experience, very good.
12/5/2013 4:00:00 PM
We booked this restaurant
We booked this restaurant on line having never been there, we were very pleased with the service beginning with the hostess at check-in, the service was attentive, the staff was knowledgeable with the food preparation descriptions, the wine list as well as the cocktail selections. Everything we tasted was fresh, delicious and prepared to our liking within a relaxed atmosphere. We all agreed that this was one of the best dining experiences ever!
12/6/2013 4:00:00 PM
Attention to detail
Overall just a wonderful dining experience. The service was outstanding, the waiters, sommelier and other staff were attentive and knowledgable. The food was exactly what you want from a steakhouse with a few surprises. Bananas foster table side was indescribable, so delicious. Everything including desserts and even the the ice cream are made on site. I highly recommend Charlie Palmer for a memorable evening out.
12/8/2013 4:00:00 PM