Chocolat Restaurant & Bar

Chocolat Restaurant & Bar reviews from people who’ve dined at this restaurant. Based on recent rating.

1. JJ

   JennJennXoXo

   New York City2 reviews

   1.0

   Dined on March 8, 2020

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   After having brunch here a few weeks ago with some friends and raving about my experience I made plans with a different set of friends for a nice Sunday brunch. Although we had a scheduled reservation the wait time was minimal after being seated we were greeted by a server who attempted to poor water in dirty glasses (one glass with a visible lipstick stain) after requesting new glasses we placed our food order when asked what unlimited drink we wanted and requesting bellinis we were notified that they no longer had any bellinis left but he would confirm with the bar. He returned to notify us that it was not available. GREAT! So we oblige and order pineapple mimosas. My reservation was for 3:30 we were seated at 3:50 ordered just before 4pm and our food arrived pretty quickly (4 out of 5 orders)the fifth order arriving 15 mins after ... when the waiter delivered the food he notified us they had no clean champagne glasses and that he was unsure how long it would take. Our first rounds of mimosas came at 4:35 and our server was slow at refilling glasses (not sure why a carafe wasn’t left at the table for self refill) check was brought to us and paid and our last refill was given at 5:30 after finding the server and inquiring as to how long the unlimited is suppose to last he confirm 1.5 hours and if I’d like he would bring more mimosas. Funny enough he comes to the table empty handed stating they were making more and it would be ready in 10 minutes after about 30 minutes I request to speak to the manager. I explain to the manager what happened and she sends the server with one additional round of mimosas. For 30 minutes of no drinks we received one round! After driving 40 minutes from white plains to support a black owned business in Harlem I was disappointed and unhappy with the service and customer recovery exhibited by this establishment. We didn’t receive what we paid for (in regards to 1.5 hours of mimimosa) & to top it off the tip was included and not deserved.
   

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2. N

   Neenee

   New York City2 reviews

   1.0

   Dined on March 8, 2020

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 4

   Even with a reservation the wait time was 30 minutes. They stuck us in a room with a Birthday party..
   

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3. OT

   OpenTable Diner

   New York City1 review

   3.0

   Dined on March 2, 2020

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Food lacked flavor. Staff was all over the place. Wasn't worth $ spent
   

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4. OT

   OpenTable Diner

   New York City1 review

   2.0

   Dined on March 1, 2020

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Very disappointed with the options available to our group. It started at the bar, where options were very limited. How do you not have a Cabernet as an option for wine. When we asked for an orange for our Blue Moon beer, they didn’t have any. When we ordered our food, a member of our party asked for Jerk chicken and requested the breast and wing. We were told that we could not make that request and would have to take what ever was available. The kicker was at the end of the night when members of our party requested coffee with their dessert. We were told that they did not have any coffee available. That was the last straw. We won’t be going back to that establishment.
   

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5. QB

   QueenBree

   New York City9 reviews

   1.0

   Dined on March 1, 2020

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately my party and I never made it to the table. Upon arriving to the restaurant there was no hostess by the door for about half an hour. The "hostess" was also being the bartender and every time we tried to get her attention she said one minute and never got back to us. There was a long line of people waiting at the door to either be seated or put their names down and none of them had been helped either. None of the waiters knew what was going on and didn't provide any assistance. We had to tell them more than 5 times we had a reservation and none of them thought to check their list. We waited almost 45 minutes just to have several groups to go ahead of us including people who did not have a reservation. We were NEVER given an estimate wait time. The service was absolutely unprofessional and disrespectful. For a place that has been open for several years you would think they had no idea how to run a Sunday Brunch. Busy or not, what is the point of taken reservations if you don't follow up with them.
   

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6. MD

   MarilynD

   New York City2 reviews

   5.0

   Dined on February 29, 2020

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic evening. Good food and great music. Highly recommend this establishment
   

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7. OT

   OpenTable Diner

   Washington DC26 reviews

   3.0

   Dined on February 24, 2020

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   First, we started at the bar for happy hour. The bartender wasn’t very attentive to the customers. Often, we would have to call her over with requests. There wasn’t anyone at the hostess stand for quite some time; perhaps for over an hit, no one consistently occupied the hostess stand. The food wasn’t bad, but for the price, it could have been better. Our waiter was very nice and accommodating.
   

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8. KJ

   KishaJ

   New York City1 review

   4.0

   Dined on February 23, 2020

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The silverware and glasses we received were dirty. One of our orders was messed up. They couldn’t get it right at all. But we had a great time and the food was delicious.
   

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9. OT

   OpenTable Diner

   New York City2 reviews

   5.0

   Dined on February 23, 2020

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it!!
   

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10. OT

    OpenTable Diner

    New York City4 reviews

    4.0

    Dined on February 22, 2020

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 3

    Went for my sister’s birthday. The service staff was nice and attentive. The food was ok but lacked seasoning you’d expect when reviewing the menu- looked like “soul food”. Overall experience was ok but our guest weren’t impressed.
    

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