Protocol Restaurant
Protocol Restaurant

Protocol Restaurant

  • Dining Style: Casual Elegant
  • Website: http://www.protocolrestaurant.com/
  • Phone: 7166329556x
  • Hours of Operation:
    Lunch is served Monday through Friday only, from 11:30am to 3:30pm.

    We serve dinner in our restaurant Monday through Friday from 3:30 to 10:30pm. Saturday from 4:30 to 10:30pm. Reservations are available.

    Our Cocktail Lounge is open 11am Monday through Friday until closing. Opening on Saturday at 4:30pm until closing.

    Patio Dining is seasonal & offered during normal serving hours. Off-premise dining is offered from our house menu during normal serving hours.

    Open on Sunday for Private Parties Only.
  • Payment Options: AMEX,Discover,MasterCard,Visa
  • Cuisine: Seafood, Bar / Lounge / Bottle Service, American
  • Dress Code: Business Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet/Private Rooms, Bar Dining, Bar/Lounge, Full Bar, Gluten-free Menu, Patio/Outdoor Dining, Private Room, Takeout
  • Entertainment: We do offer special events and live music nights. Please Check our website for more details and an updated list of upcoming events.
  • Special Events: We do offer special events and live music nights. Please Check our website for more details and an updated list of upcoming events.

Getting there

  • Cross Street: I-90 NYS Thruway
  • Parking: Public Lot
A word from Protocol Restaurant
Thank you for considering the Protocol!
"We'll treat your Guests as our Guests…"
Welcome to the Protocol.

Since 1971, the Pelczynski Family has consistently endeavored to meet & exceed the highest of standards
in our restaurant & banquet facility, and we've succeeded.

We take great pride in our reputation as one of Western New York's premier facilities ~ we've hosted countless functions since our doors opened ~ with each event being conducted exclusively. Distinctive culinary ideas, detailed presentations and consistent service are all our forte.

If you are considering the Protocol, kindly allow us the opportunity to treat your guests as our guests, with our assurance that personalized consideration to making your event extremely memorable will become our priority.

The Pelczynski Family
Continued
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Protocol Restaurant reviews from OpenTable diners
7 reviews since May 3, 2014
Overall Rating3.4
  • Food4.6
    Service3.9
  • Ambiance3.7
    Noise LevelModerate
100% of reviewers would recommend this restaurant to a friend.
fit for foodies (2)good for groups (2)special occasion (2)neighborhood gem (2)romantic (2)notable wine list (1)vibrant bar scene (1)great for outdoor dining (1)great for lunch (1)Show More
  • Very Nice
    Jfbuf
    Dined on 7/5/2014
    I haven't been here in 25 years and was very surprised. It was a really nice place and the food was very good. The service was excellent. I will definitely be back soon! Try the Lobster Mac & Cheese, delicious and different. The outdoor dining is as good as it could be for being on Transit Rd.
    Special Features:
    great for outdoor dining, special occasion, great for lunch, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Always great
    GoldenGirlVIP
    Dined on 6/6/2014
    Best seafood in WNY. We go here all the time and have never had a bad meal. Also is the best for wedding receptions.
    Special Features:
    fit for foodies, good for groups, romantic, vibrant bar scene
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Overbooked
    OpenTable Diner Since 2011
    Dined on 5/17/2014
    40 minutes after our 6:30 reservation time, we were seated in a banquet hall with two other large parties. Our server was wonderful, and drinks and salads came at appropriate times, but we did not eat dinner until 8:45. Food was great, but overall experience was very disappointing.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Wonderrful Evening
    OpenTable Diner Since 2011
    Dined on 5/10/2014
    Kudos to Protocol, awesome evening on eve of Mothers day! Our waiter was exceptionally wonderful! Great service as well as great sense of humor!
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Food was disappointing
    Bert
    Dined on 5/9/2014
    Food was disappointing. Steak lacked flavor and served with broccoli rabe that was bitter and not cut by anything else.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Nice Experience
    Southtowns
    Dined on 5/3/2014
    We decided last minute to go to this restaurant, and made our reservation through Open Table. Our waitress was great and explained the specials very well. The food was really delicious, and fresh! We especially liked the option to order the small plates for our elderly parent. Wine list and specialty drink lists were also good. We entered through the side entrance, which we saw was the banquet entrance. So, we walked back outside and around to the front restaurant entrance. We later learned we could have walked through the banquet side in to the restaurant. It was not clearly defined. The owner/manager asked us how our meals were and thanked us, as we walked out. Overall, a nice local place with great food.
    Special Features:
    fit for foodies, good for groups, special occasion, neighborhood gem, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Ratings-Only Reviews
    Based on 1 ratings-only reviews submitted since May 3, 2014
    • Overall Rating5
    • Food5
    • Ambiance5
    • Service5
    • Noise LevelQuiet
  • The following 51 reviews are from the Protocol Restaurant reviews archive.
  • We were very pleased with
    Timmy
    Dined on 4/4/2014
    We were very pleased with our visit to your restaurant. From the hostess to the waiter - they were very nice and helpful! The food was delicious and we had a very pleasant experience!
    Special Features:
    great for brunch, romantic, neighborhood gem, hot spot, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Excellent Romantic Dinner
    OpenTable Diner Since 2013
    Dined on 2/15/2014
    We were greeted by a very friendly hostess who seated us immediately. Wait staff was very attentive. When I complimented the Lobster Bisque, our waitress asked the chef about ingredients and passed along the praise. Everything was delicious and although a bit pricey, well worth it! Thank you Protocol for helping to make our Valentine's memorable.
    Special Features:
    good for groups, romantic, notable wine list, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Disappointed...
    nwrbm
    Dined on 2/14/2014
    I'm quite disappointed with my overall experience at Protocol. We were not seated until at least thirty minutes after our reservation time, they were out of some of the listed specials (and wanted to charge almost $30 for substitution). The server was very pleasant, but was obviously stretched too thin among tables. The food was mediocre, oversalted, and overpriced for the tiny portion. Needless to say I won't be returning. Not what I expected from a well established fine dining restaurant.
    Special Features:
    special occasion, romantic
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • disappointing
    jeweats
    Dined on 2/14/2014
    food was way overpriced given poor quality (my date and I agreed that olive garden serves better food)...also in the middle of nowhere...so definitely not worth the trip
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Nice Birthday Dinner
    kelkit
    Dined on 2/6/2014
    Had dinner at Protocol on a recent Thursday evening. I was celebrating my birthday with two friends. The place was pretty quiet that night. We all had soup to start; two had the seafood, one had the French Onion. We both enjoyed the seafood very much, companion said the French Onion was a bit bland. Entrees included Scallops, which were greatly enjoyed, grilled halibut with Hoisin Glaze, which was delicious, and the filet and shrimp small plate, which was generous, and also well~enjoyed. Will definitely come here again for their seafood. Service at the bar and our table were both outstanding. Enjoyed our complimentary Prosecco brought by our server for my birthday! Would definitely recommend.
    Special Features:
    fit for foodies, notable wine list, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • delicious seafood!
    julesterVIP
    Dined on 1/31/2014
    Always enjoy dining here - Paul, the owner, is very friendly and the staff is very knowledgeable about ingredients and food preparations. It's our go-to place for seafood - very fresh and you can choose your toppings. It was a really cold night and the homemade soups were delicious too! My husband loves the baby back ribs; I'm sure anything you'll order here will be delightful!
    Special Features:
    fit for foodies, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • First Time Here... Nice Experience
    OpenTable Diner Since 2012VIP
    Dined on 1/31/2014
    We both enjoyed the experience. Food and service both very good. Nice wine selection. We'll be back...
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Wonderful
    pdj1
    Dined on 12/28/2013
    We went to the Protocol for an early New Years celebration. We had early reservations so we had no problems. Served quickly, food was great. Will go back again soon.Our server was very attentive and concious of our needs. The only complaint was parking. Not enough handicap parking and not being able to use side door for entry, had to walk around front of building. A long walk for someone with a handicap. When a banquet is also going on not enough general parking and a door only for banquets seems a bit uncaring of their dining patrons.
    Special Features:
    good for groups, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
  • Birthday Dinner
    LovesDiningOut
    Dined on 12/16/2013
    Lots of good choices on the menu. The food was very good.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • GOOD food
    cantab86VIP
    Dined on 11/30/2013
    The fish was fresh. The claims, were very good, and were not dried out . We actually ordered a second order. The food was very good overall. However, it is too dark inside. The waitress was good, not great, but was around when you needed her, but not totally on top of her game, there. The food runner, or expo as they are called was useless. She had a hard time filling our water, could hardly get 2 words out of her mouth that made sense, and when we asked for a second order of clams, she said we couldn't have them. Maybe she didn't understand us. But , it hard to make money if you can't sell your food. Maybe she didn't like us, ( I think that was the real problem), but maybe it is best not to show it so that you can feel it. Try it any ways.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Comfortable and upscale for lunch
    MrLunch
    Dined on 10/4/2013
    Food was prepared very nice with an elegant appeal and taste! A very nice atmosphere for business professionals but privacy to talk must be somewhat monitored.
    Special Features:
    great for outdoor dining, romantic, neighborhood gem, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • We were here for Mother's
    OpenTable Diner Since 2012
    Dined on 5/12/2013
    We were here for Mother's Day brunch. I thought the price was a little high but when I saw the extensive food selections I could understand why. Service was great. Unlimited mimosa's, coffee, water, 2 desert tables, omlet station, waffle station, carving station and ice cream station. Breakfast and lunch/dinner buffet selections, salad bar and yogurt bar. Couldn't have been more pleased, food was excellent!!
    Special Features:
    great for brunch, notable wine list, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Not only was the food presented
    OpenTable Diner Since 2010
    Dined on 3/23/2013
    Not only was the food presented artfully, the taste was outstanding. Meats were juicy, vegetables were flavorful, and desserts where ample. My party of four was impressed with our server and his knowledge of food preparation. Nice evening out.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great fresh seafood, local flavour
    OpenTable Diner Since 2012
    Dined on 2/16/2013
    Started with the sampler platter, had a good assortment of flavours; each of us found one item that we really enjoyed, but all good (I like strong flavours, so really liked the clams and the stuffed banana pepper). For the main, I had seared scallops with lobster beurre blanc -- large, perfect scallops and a rich, very tasty sauce. Wife had seafood chowder... Very nice Manhattan style, chunky with a variety of seafood morsels, all with nice flavour and texture. Daughter had lobster mac & cheese; delicious! Wife and daughter had nice gelatos for dessert. I had the Protocol: a moist, dense, and dark flourless chocolate cake with very deep cocoa flavour (wow). Service was excellent... Friendly, attentive, efficient. Will definitely return.
    Special Features:
    neighborhood gem, notable wine list, romantic
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Valentine Birthday Dinner
    OpenTable Diner Since 2008
    Dined on 2/14/2013
    The atmosphere was appropriate for Valentine's Day - dark and intimate. I definitely would return to try more dishes. The portion size of the Small Plates section was perfect. I had the Petite Filet & Shrimp. My husband had the Scallops & Lobster Buerre Blanc and took home three of the scallops for dinner the next night. Service was good and friendly. Since it was my husband's birthday and I made mention of it on the OPEN TABLE reservation, we were served champaigne prior to our dinner. The only negative was that it was hard to read the menu because of how dark it was at our table.
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • We made reservations for our
    OpenTable Diner Since 2013
    Dined on 1/26/2013
    We made reservations for our family, 10 people for my wife's 60th. 3 generations. The service, food, table was excellent. The special touch by the owner made the night.
    Special Features:
    vibrant bar scene, fit for foodies, good for groups, kid-friendly, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Our food and service was very
    OpenTable Diner Since 2013
    Dined on 1/11/2013
    Our food and service was very good. the only thing that I was a little disappointed in was that the on line menu I got from their website had items on it there were not on the menu - Chicken Picatta and filet and scallops - both my husband I were looking forward to having them. I mentioned this to our server - Savannah - and she said she would see if the chef could prepare them for us. I told her it was okay and we ordered other items which were excellent. Everyone at our table was very satisfied with the meal and service and we will be going back again.
    Special Features:
    fit for foodies, good for groups, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Foos is always good. Service
    Brianmsr
    Dined on 1/10/2013
    Foos is always good. Service was a little slow, however the lunch crowd was large on the day we were there. Will certainly return.
    Special Features:
    special occasion, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Food was all very good with
    OpenTable Diner Since 2013
    Dined on 1/4/2013
    Food was all very good with attention to details. Service was excellent aware of our needs but not intrusive Server offered more bread water etc before even asking All servers seemed very well trained and pleasant. Decor was only downside
    Special Features:
    neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • It was New Years Eve and we
    OpenTable Diner Since 2011
    Dined on 12/31/2012
    It was New Years Eve and we wanted to have a nice quiet relaxing dinner. We walked in the front door and we had reservations.It took the hostess sometime to get up from the bar and acknowledge us.The waitress escorted us to a table for two at the furthest end of the banquet room. They apparently had opened up the banquet room for more space for dinner guests because the Protocol is a smaller restaurant. The service was very very slow, took forever to take our drink order and even longer to get water. When the food finally came it was good. The waitress we had was very pleasant and apologized for the inconvenience, but she had most of the tables by herself.There was a DJ playing music rather loud and inappropiate for this type of restaurant
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • We used open table as a last
    MarkVIP
    Dined on 12/21/2012
    We used open table as a last minute decision to go to out. I had eaten at Protocol before and it was pretty good. But this time may have been too close to the holidays. Their entrance is confusing and they make you walk around the building the front side of the building. We had a drink at the bar and the bartender was friendly and attentive. $16 for a glass of red and a Dewar's and soda. But, the main dining room had several large parties so it was very noisy. They wanted to seat us next to a boisterous party of 10, and we asked for a quieter table for 2. She set up another table, we sat down, and then they seated another even louder party of 10. We got up and left. Not the spot for an intimate dinner for 2.They try to cram it too full
    Special Features:
    good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Extensive menu, attentive
    OpenTable Diner Since 2012
    Dined on 11/3/2012
    Extensive menu, attentive service in pleasant surroundings. Excellent selection of fish and seafood, fresh and nicely presented. A good selection of sides which can easily be changed from what is on the menu to suit your particular taste. We will be back.
    Special Features:
    fit for foodies, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Food was excellent. The dinner
    OpenTable Diner Since 2012
    Dined on 10/17/2012
    Food was excellent. The dinner for 2 on restaurant week was small on portions. Steak was juicy,tender and cooked to order. The 6 of us were very pleased
    Special Features:
    good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • My favorite place in Buffalo
    OpenTable Diner Since 2012
    Dined on 10/15/2012
    My favorite place in Buffalo for corporate dinner meetkngs
    Special Features:
    fit for foodies, notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Decor may be dated but not the food
    FurbyVIP
    Dined on 10/12/2012
    Some people think the decor is very dated and while it is not particularly fancy or ultra modern it is clean and functional. Tables are not "lined up " as in some upscale restaurants and each table of diners has some sense of privacy. The menu however is up to date and the coconut shrimp appetizer was one of the best we have had(we order the coconut shrimp wherever available). The jambalaya was very tasty and the lobster mac and cheese was excellent, although maybe a little short on lobster. While the restaurant was almost full with the lunch hour working crowd(this is a good sign) service was efficient and speedy. We were in and out in about 1/2 hour.
    Special Features:
    fit for foodies, neighborhood gem, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great service and great food
    OpenTable Diner Since 2004VIP
    Dined on 9/27/2012
    We found this while were visiting friends in Buffalo and they wanted us to pick. We live in California and not totally familiar with all restaurants. Saw Protocol on Open Table, and decided to give it a try. I had the Horseradish Salmon and it was excellent and everyone was very pleasantly surprised with great food. Our server Jill was also an excellent server willing to share her knowledge and very friendly.
    Special Features:
    vibrant bar scene, fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • We have dined at protocol
    OpenTable Diner Since 2012
    Dined on 9/22/2012
    We have dined at protocol numerous times and have never been disappointed. Great food, great people!
    Special Features:
    notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • A spur of the moment find
    momini
    Dined on 8/3/2012
    A spur of the moment find - we were pleasantly surprised. Wait staff very knowledgable. The 5 members of our party each had a different seafood entree and all were well prepared and delicious. We ate outside and found it to be a bit noisy with traffic but not to the point of distraction. The patio was beautifully lush with flowers but the view beyond was the mall. Can't help that!
    Special Features:
    fit for foodies, good for groups, great for outdoor dining, notable wine list, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • went there first time on 6/12/12,
    RobSVIP
    Dined on 6/12/2012
    went there first time on 6/12/12, and I will definately be coming back. Great and reasonably priced wine list, excellent service and terrific food. Could not have been more pleased with Protocol!
    Special Features:
    neighborhood gem, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • This was only my second time
    OpenTable Diner Since 2010
    Dined on 5/12/2012
    This was only my second time at the Protocol for dinner and both times were outstanding as far as food, service and all that goes with it.
    Special Features:
    fit for foodies, neighborhood gem, notable wine list, romantic, special occasion, hot spot
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • We were very happy with our
    OpenTable Diner Since 2011
    Dined on 4/26/2012
    We were very happy with our evening at Protocol. We both had seafood and it was obviously very fresh and excellently prepared. Service was friendly without being obtrusive. We would definitely go back again.
    Special Features:
    fit for foodies, good for groups, great for brunch, neighborhood gem, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • We had two entrees and salads.
    OpenTable Diner Since 2011
    Dined on 4/16/2012
    We had two entrees and salads. The butterfjsh and NY Strip Steak. The Butterfish is the best i have ever had and the steak was excellent. Would recommend the Protocol to anyone and everyone!!!
    Special Features:
    vibrant bar scene, fit for foodies, good for groups, great for brunch, great for outdoor dining, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Give your review a title
    BillNVIP
    Dined on 3/23/2012
    Excellent seafood! Nice, reasonably price wine list, including 1/2 bottles (a rarity in WNY). And the server knew how to correctly pronounce bruschetta.
    Special Features:
    fit for foodies, good for groups, romantic
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • We always have great food
    OpenTable Diner Since 2011
    Dined on 3/17/2012
    We always have great food at the Protocol. They always have fresh fish prepared in many delicious ways.
    Special Features:
    fit for foodies, good for groups, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic