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Protocol Restaurant
Protocol Restaurant

Protocol Restaurant Details

  • Dining Style: Casual Elegant
  • Website: http://www.protocolrestaurant.com
  • Phone: (716) 632-9556
  • Hours of Operation: Lunch is served Monday thru Friday only, from 11 am to 3:30 pm.

    We serve dinner in our restaurant Monday thru Friday from 3:30 to 10:30 pm. Saturday from 4:30 to 10:30pm. Reservations are available.

    Our Cocktail Lounge is open 11 am Monday thru Friday until closing. Opening on Saturday at 4:30 pm until closing.

    Patio Dining is seasonal & offered during normal serving hours. Off-premise dining is offered from our house menu during normal serving hours.

    Open on Sunday for Private Parties Only.
  • Payment Options: AMEX, Discover, MasterCard, Visa
  • Cuisine: Seafood, American, Bar / Lounge / Bottle Service
  • Dress Code: Business Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet/Private Rooms, Bar Dining, Bar/Lounge, Full Bar, Gluten-free Menu, Patio/Outdoor Dining, Private Room, Takeout
  • Entertainment: We do offer special events and live music nights. Please Check our website for more details and an updated list of upcoming events.
  • Special Events & Promotions: We do offer special events and live music nights. Please Check our website for more details and an updated list of upcoming events.

Getting there

  • Cross Street: I-90 NYS Thruway
  • Parking: Public Lot
A word from Protocol Restaurant
Thank you for considering the Protocol!
"We'll treat your Guests as our Guests…"
Welcome to the Protocol.

Since 1971, the Pelczynski Family has consistently endeavored to meet & exceed the highest of standards
in our restaurant & banquet facility, and we've succeeded.

We take great pride in our reputation as one of Western New York's premier facilities ~ we've hosted countless functions since our doors opened ~ with each event being conducted exclusively. Distinctive culinary ideas, detailed presentations and consistent service are all our forte.

If you are considering the Protocol, kindly allow us the opportunity to treat your guests as our guests, with our assurance that personalized consideration to making your event extremely memorable will become our priority.

The Pelczynski Family
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Diner Reviews
  • "We were very pleased with our visit to your restaurant. From the hostess to the waiter - they were very nice and helpful! The food was delicious and we had a very pleasant experience!"
    Dined on 4/4/2014
  • "We were greeted by a very friendly hostess who seated us immediately. Wait staff was very attentive. When I complimented the Lobster Bisque, our waitress asked the chef about ingredients and passed along the praise. Everything was delicious and although a bit pricey, well worth it! Thank you Protocol for helping to make our Valentine's memorable."
    Dined on 2/15/2014
  • "food was way overpriced given poor quality (my date and I agreed that olive garden serves better food)...also in the middle of nowhere...so definitely not worth the trip"
    Dined on 2/14/2014
  • "I'm quite disappointed with my overall experience at Protocol. We were not seated until at least thirty minutes after our reservation time, they were out of some of the listed specials (and wanted to charge almost $30 for substitution). The server was very pleasant, but was obviously stretched too thin among tables. The food was mediocre, oversalted, and overpriced for the tiny portion. Needless to say I won't be returning. Not what I expected from a well established fine dining restaurant."
    Dined on 2/14/2014
  • "Had dinner at Protocol on a recent Thursday evening. I was celebrating my birthday with two friends. The place was pretty quiet that night. We all had soup to start; two had the seafood, one had the French Onion. We both enjoyed the seafood very much, companion said the French Onion was a bit bland. Entrees included Scallops, which were greatly enjoyed, grilled halibut with Hoisin Glaze, which was delicious, and the filet and shrimp small plate, which was generous, and also well~enjoyed. Will definitely come here again for their seafood. Service at the bar and our table were both outstanding. Enjoyed our complimentary Prosecco brought by our server for my birthday! Would definitely recommend."
    Dined on 2/6/2014
  • "We both enjoyed the experience. Food and service both very good. Nice wine selection. We'll be back..."
    Dined on 1/31/2014
  • "Always enjoy dining here - Paul, the owner, is very friendly and the staff is very knowledgeable about ingredients and food preparations. It's our go-to place for seafood - very fresh and you can choose your toppings. It was a really cold night and the homemade soups were delicious too! My husband loves the baby back ribs; I'm sure anything you'll order here will be delightful!"
    Dined on 1/31/2014
  • "We went to the Protocol for an early New Years celebration. We had early reservations so we had no problems. Served quickly, food was great. Will go back again soon.Our server was very attentive and concious of our needs. The only complaint was parking. Not enough handicap parking and not being able to use side door for entry, had to walk around front of building. A long walk for someone with a handicap. When a banquet is also going on not enough general parking and a door only for banquets seems a bit uncaring of their dining patrons."
    Dined on 12/28/2013
  • "Lots of good choices on the menu. The food was very good."
    Dined on 12/16/2013
  • "The fish was fresh. The claims, were very good, and were not dried out . We actually ordered a second order. The food was very good overall. However, it is too dark inside. The waitress was good, not great, but was around when you needed her, but not totally on top of her game, there. The food runner, or expo as they are called was useless. She had a hard time filling our water, could hardly get 2 words out of her mouth that made sense, and when we asked for a second order of clams, she said we couldn't have them. Maybe she didn't understand us. But , it hard to make money if you can't sell your food. Maybe she didn't like us, ( I think that was the real problem), but maybe it is best not to show it so that you can feel it. Try it any ways."
    Dined on 11/30/2013
  • "Food was prepared very nice with an elegant appeal and taste! A very nice atmosphere for business professionals but privacy to talk must be somewhat monitored."
    Dined on 10/4/2013