OneUP Restaurant & Lounge at Grand Hyatt San Francisco
OneUP Restaurant & Lounge at Grand Hyatt San Francisco

OneUP Restaurant & Lounge at Grand Hyatt San Francisco

  • Dining Style: Casual Dining
  • Website: http://www.oneupsf.com/
  • Phone: 4158486187x
  • Hours of Operation:


    Breakfast: M-F 6:30am-11:00am
    Breakfast: Sat-Sun 6:30am-11:00am

    Lunch: M-F 11:30am-2:30pm
    Lunch: Sat-Sun 12:00pm-2:30pm

    Dinner: Daily 5:30pm-10:00pm

    Lounge: Sun-Thu 12:00pm-12:00am
    Lounge: Fri & Sat 12:00pm-1:00am
  • Payment Options: AMEX,Discover,MasterCard,Visa
  • Cuisine: American, Californian, Contemporary American
  • Executive Chef: Kevin Villalovos
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Bar Dining, Bar/Lounge, Beer, Chef's Table, Farm to Table, Full Bar, Gluten-free Menu, Happy Hour, Non-Smoking Restaurant, Personal wines welcome, Personal wines welcome (corkage fee applies), Private Room, Takeout, Wine
  • Entertainment: Live music from Tuesday to Saturday between 8 p.m. to 11 p.m.
    Tuesday - Andy Kong
    Wednesday - Sam Johnson
    Thursday to Saturday - John Vicino
  • Special Events: Daily Happy Hour from 5 p.m. to 7 p.m.
    50% off all Flatbreads
    $4 Draft Beers and Canvas Wine by Michael Mondavi

Getting there

  • Cross Street: Sutter
  • Parking: Valet
A word from OneUP Restaurant & Lounge at Grand Hyatt San Francisco
Welcome to OneUP restaurant at the Grand Hyatt San Francisco. OneUP Restaurant & Lounge is a perfect destination for locals and city visitors to enjoy inspired American bistro cuisine that draws from the Bay Area’s local and seasonal ingredients. Complementing the restaurant, the sleek, upscale Lounge creates a buzz with a nightly line-up of live music. Enjoy Union Square's favorite daily happy hour spot at OneUP with creative bar bites and hand-crafted cocktails.
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OneUP Restaurant & Lounge at Grand Hyatt San Francisco reviews from OpenTable diners
17 reviews since June 3, 2014
Overall Rating3.9
  • Food3.9
    Service3.9
  • Ambiance3.7
    Noise LevelQuiet
83% of reviewers would recommend this restaurant to a friend.
fit for foodies (5)great for lunch (4)great for brunch (4)special occasion (2)neighborhood gem (1)good for groups (1)Show More
  • Nice lunch spot
    lovtolunch3
    Dined on 7/18/2014
    The restaurant was fine but so not like the beautiful restaurant that used to be on the upper floors this hotel. There is no view of the bay and the food was good but not as good as in the past.
    Special Features:
    great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Surprisingly good
    TKDCPAVIP
    Dined on 7/14/2014
    The menu is fairly limited, but the food was excellent. I tried both the grilled crab sandwich and the grilled salmon. Both were very tasty.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • The whole experience was lacking.
    cbfly85
    Dined on 6/7/2014
    We made reservations here with the impression that the restaurant had a 'rooftop view' however, they closed that restaurant two years ago and put this one on the second floor. The view is of the dirty side of another very close by building. Our server was very difficult to communicate with, and we are foreign, so it was especially weird when we kept having to explain that the order of green beans was to come with the meal, and not the appetizers. The scallops were perfect, and the crab cakes looked undercooked but seemed just fine, the outside was just barely brown. They hand you the wine list on an iPad, but they don't have all their wines listed on it, we had to ask for Riesling, which turned out to be the worst we've ever had.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Ratings-Only Reviews
    Based on 14 ratings-only reviews submitted since June 3, 2014
    • Overall Rating3.9
    • Food3.9
    • Ambiance3.8
    • Service4
    • Noise LevelQuiet
  • The following 32 reviews are from the OneUP Restaurant & Lounge at Grand Hyatt San Francisco reviews archive.
  • Good food !
    OpenTable Diner Since 2011
    Dined on 4/12/2014
    We asked recommandation to the server and everything's what great.
    Special Features:
    fit for foodies, great for brunch, scenic view, late-night find, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • We're locals who dine here,
    RingLeader1VIP
    Dined on 4/5/2014
    We're locals who dine here, we have always enjoyed the food and service.
    Special Features:
    fit for foodies, vibrant bar scene
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Great Breakfast
    linetteVIP
    Dined on 1/28/2014
    Crab omelet with aspargus & Humbolt fog cheese - AMAZING!
    Special Features:
    Great for Brunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Good for a Hotel Restaurant
    maxmphmike
    Dined on 1/25/2014
    We chose this restaurant because the menu appeared diverse and it was located in the hotel we stayed at. The menu was thoughtful and the food tastey but average. Best part was the service. Our waiter was prompt, friendly and attentive.
    Special Features:
    fit for foodies, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Wish We would have known what
    OpenTable Diner Since 2013
    Dined on 12/24/2013
    Wish We would have known what it was going to be like, so we would have gone somewhere where we could have enjoyed out christmas eve!!!!
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Keep tv's out of dining room
    casadeyorkVIP
    Dined on 12/14/2013
    Was very disappointed with whole experince. Had reservations Hostess apologetic) 0. Had to wait 20 minutes because other guests at our table. Seated and appetizers took till 8 pm to arrive. Never offered bread although some tables had bread. Expected a view after reading reviews. Felt like we were in breakfast/lunch restaurant not a "nice" dinner establishment. TV'S are fine for sports bars again not fancy dinner establishment. L
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Eat elsewhere
    fdlvr
    Dined on 12/13/2013
    The food was of a typical "3 star hotel food quality!" and not up to the quality for the Grand Hyatt. I had the clam chowder which had lots of clams, yet no clam taste and was more of a slightly potato or floured thickened soup. I also had the crab cakes that were good, but the sauce for them was inedible to my taste (fortunately the sauce was surrounding the cakes and not under or over each). My wife had a flat bread where the tomato sauce lacked any herb taste to it (it tasted like ground tomatoes and that's it) and overall the whole flatbread and its toppings lacked any good flavors, and was basically bland. To us, apparently they don't taste what they make, otherwise it'd be up to what it should be for this fine hotel.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Hate the change.
    OpenTable Diner Since 2008
    Dined on 12/7/2013
    We did not care for the restaurant or the crab cake sandwich. We loved your old restaurant with the great view and delicious crab sandwiches. I'm so surprised you gave up such a gorgeous spot.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great Breakfast
    JimC
    Dined on 12/1/2013
    An excellent breakfast menu and buffet, although not inexpensive.
    Special Features:
    great for brunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • We live down the street from
    RingLeader1VIP
    Dined on 11/29/2013
    We live down the street from the hotel and went for dinner after the tree lighting at Union Square. The food is inventive, has good flavor, and is presented nicely. They had a special dessert buffet, which I think goes through Christmas, all you can eat for $10.00 if you order an main course, sponsored by Ghirardelli, very nice and worth the$10.00. We'll go back.
    Special Features:
    fit for foodies, vibrant bar scene
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • overpriced
    Flapjack
    Dined on 11/28/2013
    we had the prime rib, it came out tough with no flavor. mashed potatoes weren't much to write about either. way overpriced for the food quality.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Thanksgiving Dinner in the city
    InFromDublinCa
    Dined on 11/28/2013
    New to the bay area with no family close, we needed a place to go for Thanksgiving Dinner. OneUp in the Hyatt provided a convenient location to get to from BART. For Thanksgiving they provided a prix fixe meal that satisfied our need for a traditional family meal. I had an excellent butternut squash soup, turkey, sweet potatoes and brussel sprouts, all tasty and cooked to perfection. My husband had a great salad, prime rib, mash potatoes and spinach. OneUp's wine list was sufficient and provided a young but satisfying Alexander Valley cabernet. We ended with a pumpkin cheese cake and pecan pie. The ambiance was more Denny's than sophisticated but the service was good and we were given time to enjoy the meal and each other's company.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Thanksgiving Dinner
    George
    Dined on 11/28/2013
    I appreciate when restaurants open for Thanksgiving, and when we decided late to go out, our choices were limited. The food was good and just enough -- no stuffing ourselves as is so often true when offered a buffet option. I was particularly surprised at how small the restaurant is to support a 33-story hotel. The restaurant is nothing special, especially with the wealth of fantastic restaurants in the area -- which could be management's logic with the size of this hotel restaurant.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Comfortable and Delish
    YumTaster
    Dined on 11/28/2013
    The restaurant has recently been updated as part of The Grand Hyatt mezzanine level... Booths and tables in a modern environment make it a comfortable choice. Went for Thanksgiving which had an ala carte or pre fixe menu. Was expecting ok food in a nice atmosphere on Union Square...We were delighted to have the best turkey eve! It melted in your mouth and a prime rib with mushrooms, horseradish and Yukon potatos that was sizable and good...the soup and salads were flavorful with special touches and the pumpkin cheesecake was a light mousse style treat! The service was first rate and the bar on the other side of the room looked colorful and inviting! Lots of wine and cocktail choices as well.
    Special Features:
    fit for foodies, good for groups, vibrant bar scene, great for brunch, notable wine list, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Expensive, mediocre food
    Lamdus
    Dined on 11/15/2013
    Went for breakfast because of the central location. Nice looking restaurant. But the buffet was sub- par, about what you'd expect from the free breakfast at hotels like Comfort Inn. At $26. however, it's an insult. My companion asked for herbal tea, they brought her different regular caffeinated tea three times. She gave up. Waiter seemed annoyed at her for bothering him.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Disapointed
    Jules
    Dined on 11/8/2013
    This restaurant is in the Grand Hyatt Union Square. We took some friends there and tried it for the first time. I'm giving it two stars because my husband had the Clam Chowder and loved it. The Kale and Romaine Caesar was very good too. The dinners were all disappointing. The Salmon was too done on one side. The Beef and Broccoli was strange and the meat didn't go with the noodles and Broccoli, but the most disappointing was the San Francisco Cioppino! Our friend is Italian and he said it was the worse Cioppino he ever ate! We all grew up in the Bay Area and know our Cioppino. The lounge was small but lively with a great wine selection. I would recommend the lounge not the restaurant as a meeting spot for a glass of wine.
    Special Features:
    vibrant bar scene, notable wine list, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Yummy Ramen Burger
    OpenTable Diner Since 2006
    Dined on 10/27/2013
    The ramen burger with a fried egg, bacon, and cheddar was served with a side of fries and siracha aioli. It's not listed on the menu but just ask the waitstaff for it. It's fabulous and worth a special trip.
    Special Features:
    fit for foodies, good for groups, vibrant bar scene, great for brunch, notable wine list, kid-friendly, romantic, scenic view, neighborhood gem, hot spot, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great experience
    ShelTVIP
    Dined on 8/25/2013
    My first time to OneUp and I returned again while visiting the Union Square area. Loved the food and the space. The drink menu is diverse and excellent. Food was beautifully presented and tasty. Can't wait to return. Overall, great.
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Never Dine Again at OneUp Restauran
    Fwu1951
    Dined on 7/6/2013
    Food was so poor that I ate only 1/3 of my order! No wonder there were few patrons when we were there!
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great food, reasonable price
    BWalls
    Dined on 6/29/2013
    Great food and ambiance with a very reasonable price tag. We arrived for our wedding anniversary and were promptly greeted. We made reservations on OpenTable and they were expecting us, with table set.
    Special Features:
    fit for foodies, romantic, neighborhood gem, hot spot, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Choose somewhere else if you can
    OpenTable Diner Since 2006VIP
    Dined on 4/21/2013
    Our experience here was a bit comical. It was a family meal so we were a bit on edge. The wait staff was very pleasant but overly attentive. After we sat down and ordered wine, we were told that we had to wait a bit because the wine cabinet was locked. There were blueberries for my drink, then no blueberries, then blueberries. This all resulted in me having three drinks on the house, so I can't complain, but the staff didn't need to let me know every minute detail about the blueberry status. There were knives dropped on my sister and my father, no harm done though. My sister ordered a vegetable dish off menu (not a lot for vegetarians here), and it was *HORRIBLE*. We were also amused by the "locally sourced" ALASKAN Halibut.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Service was exceptional. Wait
    OpenTable Diner Since 2006
    Dined on 4/20/2013
    Service was exceptional. Wait staff were extremely attentive. Unfortunately, the service outperformed the food, which was bold and adventurous but resulted frequently in flavors that were too experimental and contrasted too much.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Loved the versatile menu -
    OpenTable Diner Since 2006
    Dined on 4/15/2013
    Loved the versatile menu - seems like there's something for everyone. Pleasant atmosphere so one feels comfortable (it's not over-the-top) in a very nice, modern setting. Attentive staff.
    Special Features:
    vibrant bar scene, kid-friendly, neighborhood gem, special occasion, great for lunch, hot spot
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Hyatt's investment in renovating
    MsRoxieVIP
    Dined on 2/24/2013
    Hyatt's investment in renovating its Union Square property has meant the food options are now wonderful, too. Everything was beautiful to look at and even nicer to taste. The food is locally sourced and cooked in the open kitchen. It's exactly what you need while traveling and want a well-prepared meal or while you're in town shopping.
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Check it out
    OpenTable Diner Since 2010
    Dined on 2/9/2013
    This is part of the re-do of this downtown hotel. I miss the view from the former restaurant on the top story, but the open-ness here is lovely. The food was good, not fantastic, but the service was energetic and attentive.
    Special Features:
    scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • The menu is pretty limited
    CarolSFVIP
    Dined on 1/31/2013
    The menu is pretty limited for dinner. The food was good and the service was attentive. Since the hotel had recently completed a remodel we wanted to check it out and it was very nice. They do give "locals" a discount of 20% so that was nice. Because it is a hotel we had a family with a small very loud child sitting next to us which would most likely not be true for a similar priced restaurant not in a hotel, so that makes it less than enjoyable. I would go back, and definitively would check out the bar scene at another time. Could be romantic is not for the screaming kid!
    Special Features:
    good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • My date and I went here for
    Roberto
    Dined on 1/29/2013
    My date and I went here for dinner during the Dine about Town promotion. Although the portions were not large, the food was quite good. The regular menu prices were a bit high and catered to someone using an expense account. I did like the fact that an iPad is used to show all of the bar menu.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Good food, but pricey
    OpenTable Diner Since 2008
    Dined on 1/25/2013
    Came here for Dine About Town. Salad to start, little dressing and greens were whole so it required a knife to eat. A bit awkward, not terribly rewarding, though cheese and toasted pumpkin seeds were nice. Main was the lamb burger, solid execution, good portion size, med-rare as ordered, juicy, very flavorful, nice and fluffy brioche-type bun. A bit messy but enjoyable. Fries it came with were herbed but pretty mediocre. Dessert was a surprisingly unique panna cotta with citrus, red wine caramel, and basil micro greens, delicious and a pleasant surprise, though the texture was a bit too firm for me. Would have marked the food Very Good if the salad and fries hadn't been lackluster. Good overall, but regular prices are too high. Come for DAT
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • We brought friends from Washington
    OpenTable Diner Since 2006
    Dined on 1/18/2013
    We brought friends from Washington for the food and view. Due to renovations no view but your host saved the evening by sending our group of 6 to a private dinning room serviced by wonderful waiter Ed and his assistants. The meal was exceptional and the service was too. Thanks for a great night!
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • It was a great time , was
    OpenTable Diner Since 2011
    Dined on 1/13/2013
    It was a great time , was my firs visit, we will be back, I like the way they present their wine list on iPad.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • We had an excellent experience
    OpenTable Diner Since 2012
    Dined on 12/31/2012
    We had an excellent experience at the restaurant. Our waiter was very helpful explaining the choices.
    Special Features:
    great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • We had a wonderful combined
    OpenTable Diner Since 2006
    Dined on 12/21/2012
    We had a wonderful combined birthday-xmas dinner after a day of shopping. The decor is lovely and inviting. The restaurant is very small which was a surprise. Can't beat the location and the service was outstanding.
    Special Features:
    good for groups, kid-friendly, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet