Norio's - The Fairmont Orchid - Kohala Coast
Norio's - The Fairmont Orchid - Kohala Coast

Norio's - The Fairmont Orchid - Kohala Coast

  • Dining Style: Casual Elegant
  • Website: http://www.fairmont.com/orchid/GuestServices/Restaurants
  • Phone: 8088852000
  • Hours of Operation:
    Dinner: Thursday - Monday 6:00pm - 9:00pm
  • Payment Options: AMEX,Carte Blanche,Diners Club,Discover,JCB,MasterCard,Visa
  • Cuisine: Sushi, Japanese
  • Executive Chef: Hubert des Marais
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet/Private Rooms, Beer, Counter Seating, Non-Smoking Restaurant, Patio/Outdoor Dining, Personal wines welcome, Personal wines welcome (corkage fee applies), Private Room, View, Wheelchair Access, Wine
  • Private Party Facilities: Please call for details.
  • Private Party Contact: Theresa Benedicto 8088877599

Getting there

  • Parking: Hotel Parking
  • Parking Details: Valet and complimentary self parking are available.
A word from Norio's - The Fairmont Orchid - Kohala Coast
Norio’s Steakhouse & Sushi Bar
Featuring authentic, traditional Japanese cuisine and stellar sushi. Our Sushi team brings a level of experience and quality to the Big Island normally associated with the better restaurants in Tokyo. Our 14-seat custom sushi bar provides an 'up close and personal' culinary experience. Chef Darren Ogasawara's menu reflects a reverence for traditional Japanese delicacies, especially the exceptionally fresh seafood that he hand-selects daily. Our philosophy is simple -- use the freshest products of the highest quality and prepare them simply to highlight their unique flavors and characteristics. Located near The Orchid Court restaurant on the Garden Level beneath the Lobby, main dining area and private dining room overlooking a serene koi pond. Evening dining. Complimentary self and valet parking.

HOURS: 6:00 – 9:00 PM THURSDAY-MONDAY
ATTIRE: CASUAL RESORT ATTIRE SUGGESTED
Continued
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Awards voted by OpenTable diners
  • Diners' Choice WinnerFit for Foodies
  • Diners' Choice WinnerRomantic
Norio's - The Fairmont Orchid - Kohala Coast reviews from OpenTable diners
18 reviews since May 24, 2014
Overall Rating3.8
  • Food4
    Service3.8
  • Ambiance3.7
    Noise LevelModerate
62% of reviewers would recommend this restaurant to a friend.
great for outdoor dining (7)fit for foodies (7)romantic (7)scenic view (5)special occasion (5)kid-friendly (2)good for groups (1)neighborhood gem (1)Show More
  • Amazing Sushi
    Natyd
    Dined on 9/4/2014
    Try the sushi specialties! They really are special!!
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Always wonderful
    OpenTable Diner Since 2004
    Dined on 8/24/2014
    The food is incredible as is the service. Sushi Chef is wonderful and never fails to produce something to you taste
    Special Features:
    fit for foodies, romantic, special occasion, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • not enough
    haradad
    Dined on 8/22/2014
    Disappointed in the value for the money. Fish freshness should be higher. It is not just imported fish but fresher local varieties.
    Special Features:
    fit for foodies, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
  • RaulVIP
    Dined on 8/9/2014
    Much better than the previous visit two days before. The sashimi was spectacular and the wag you beef very good.
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • food decent..service bad
    Catraveler
    Dined on 7/20/2014
    As a party of three we were put at a table for eight..very awkwatd. Had to ask for soy sauce after our sushi was delivered twice!
    Special Features:
    scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Excellent
    OpenTable Diner Since 2011
    Dined on 7/17/2014
    We had an amazing time and Norio's! We even went back for a second time because the service and food was phenomenal. The view was exceptional and the sushi was incredible!
    Special Features:
    great for outdoor dining, romantic, special occasion, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Enjoyable dinner
    OpenTable Diner Since 2011
    Dined on 6/21/2014
    My family and I ate here recently and had an enjoyable experience. The food was very tasty, though the service was a bit slow. We opted to eat inside,but the view form the outdoor tables can't be beat!
    Special Features:
    great for outdoor dining, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Alan
    Dined on 6/19/2014
    OUTSTANDING FOOD, better than Brown's Beach House.
    Special Features:
    fit for foodies, great for outdoor dining, romantic, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • OpenTable Diner Since 2011
    Dined on 6/9/2014
    We ordered the Kobe beef appetizer special. It had less than 1 oz of beef, barely enough to even taste it. I was then shocked when I saw the bill and they had charged $41 for this appetizer. I think that it was way overpriced for what we get and they should have told us how much it cost before ordering it.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • CathyVIP
    Dined on 6/2/2014
    Food a bit inconsistent but nice option for dining.
    Special Features:
    great for outdoor dining, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Ratings-Only Reviews
    Based on 8 ratings-only reviews submitted since May 24, 2014
    • Overall Rating4
    • Food4.1
    • Ambiance3.4
    • Service3.9
    • Noise LevelModerate
  • The following 98 reviews are from the Norio's - The Fairmont Orchid - Kohala Coast reviews archive.
  • Great food and service
    ckmd25VIP
    Dined on 5/15/2014
    Dining partner said best ahi tuna ever Very good veggie tempura appetizer and california rolls exceptional My shrimp was as good as shrimp can be Our apple desert was superb Wait staff friendly and attentive too.
    Special Features:
    fit for foodies, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Spring break notes
    Hans
    Dined on 3/28/2014
    Went there last week for dinner at sunset with our 2 teens. In Denver, we have some pretty decent sushi venues, but this was truly great. Started with fun sake tasting flight....sea weed salad was a unique triple taste presentation. Ono and toro sashimi : thick slices and out of this world...right off the boat. Transitional space gives a nice outdoor feel. Rolls were assembled expertly and generously. If you are a sushi fan, do not miss this when on the Kohala Coast!
    Special Features:
    fit for foodies, good for groups, kid-friendly, romantic, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Can't decide between beef & sushi?
    Sandra
    Dined on 2/20/2014
    Started with the Fairmont Rolls - a delicious appetizer. The Waigu beef was tender and tasty!
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Norios Amazing
    Lowe70
    Dined on 2/14/2014
    The Red Dragon roll was amazing in flavour and presentation and the shashimi was out of this world.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Go somewhere else... Anywhere else
    TempsEat
    Dined on 2/8/2014
    Norio's was a big disappointment. Don't waste your time or money here. There are so many better options. Sadly, the rainbow roll and the spicy hamachi roll were very ordinary. We've had better grocery store sushi for a fraction of the price. The tempura batter was way too thick on the dragon roll, so much so that the shrimp was hard to detect. And the pieces of avocado on top were nonexistent or mere slivers. We tried Monstera for sushi earlier in the week and were very happy with the food and service.
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Overrated
    Rossgrl12
    Dined on 2/3/2014
    Our server was nice however a 1 hour to wait after we were seated for 4 sushi roles is not a nice dining experience by any means.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Good but should be better
    CuppityCake
    Dined on 2/1/2014
    My husband and I had sushi and tempura at Norio's. Both were good but not good enough to justify the cost, particularly the shrimp tempura. A really good tempura should have an ethereal batter. Norio's was heavy and tasted of oil and it was expensive. The sushi was better but not expertly made. My husband's soft shell crab roll was loosely rolled and came apart. My spicy scallop roll was so heavily sauced that I could not identify it as scallop. While I expect resort food to be pricey, I also expect the quality to be superior so this fell a little short. But, given some of the other choices at Fairmont which can be even more expensive, it isn't a bad choice. Just stick with simple, less expensive menu items.
    Special Features:
    great for outdoor dining, romantic, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Great food; typical for nice hotel
    CMgirl
    Dined on 1/31/2014
    The sushi was fantastic, I think my coworkers enjoyed their steaks. The negative of our experience was that when we tried to get a table (the other on-site restaurant was full so the hostess called over to Norio's, and was told they were also booked for another 2 hours)-- we were not able to. That is, until I checked my Open Table app and they were wide open. We booked the table thru that and were seated with no discussion about the reservation. The down side was that we were seated in the back of the restaurant, inside, with no view. I think it is disingenuous for the restaurant to play these reservation games, especially with guests staying at this pricey hotel. Luckily the service was good and I loved the hamachi/avocado appetizer.
    Special Features:
    great for outdoor dining, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • hidden and under appreciated
    Chrisy
    Dined on 1/31/2014
    We have had breakfast,lunch,brunch and dinner here as we are staying at the resort. It has not been crowded with a wait once.Yet it seems busy when you really look.the layout helps to do this. there is the patio and dinning by the pond as well as inside at the sushi bar etc. Have enjoyed every meal nice wine selection including Saki.Last time Chef made up plate with fresh fish of Nigiri/sushimi magnificent. Calamari was wonderful.Only issue was the wooden chopsticks which must have been raised before as when I asked for a nicer pair she found them. Small detail but I like nice utensils when I eat.
    Special Features:
    fit for foodies, great for outdoor dining, great for brunch, notable wine list, romantic, scenic view, neighborhood gem, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • The most horrible meal in Hawaii
    dvdjqtVIP
    Dined on 1/30/2014
    I have never had bad food in Hawaii in the 5 years in a row that I have been vacationing in Hawaii, but sadly Norio's fell in that "bad meal" category. I dined at Norio's last year and it was fantastic. But it went down the tube since then. While the service was very friendly, it was slow and completely disorganized. The fish was definitely not fresh, and was actually quite smelly - the same horrible smell that was hanging around the sushi bar, where I dined. In addition to the poor quality of the fish, the portions were ridiculously small, especially for the price being charged. I also overheard a lady at the other end of the sushi bar complaining to the waiter about the shrimp tempura being soggy. Pretty telling!
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Just alright
    GROSSR
    Dined on 11/17/2013
    Wasn't the best or worst I've had by far. Thought the food was good. Did Omakase 4 course which I thought was overpriced for what I received. Ambiance was lacking. Service was adequate.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Good Food for the island
    BigErn
    Dined on 11/8/2013
    Great Filet Mignon and pretty good sushi. Not much competition for this restaurant on this island.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Very good, except
    costosVIP
    Dined on 10/26/2013
    Norio's would get a solid Very Good to Excellent rating were it not for the fact that the place feels like an after thought in the hotel design. Based on the quality of the food and service, Norio's deserves to have a well designed Japanese sushi and steakhouse space rather than occupying the space that provides breakfast for the hotel guests. The Fairmont doesn't usually make this kind of mistake. Our sushi dinner, with a tasting of three sakes, was excellent. Our server was congenial, well informed about the food and drink, and very attentive. It was an altogether very good dining experience which could have been far better if it weren't in a space that did not compliment the kitchen's efforts.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Very nice
    AmyCalifornia
    Dined on 9/13/2013
    This restaurant is inside the lovely Fairmont Orchid resort. The food was delicious and the service was great.
    Special Features:
    fit for foodies, scenic view, special occasion, kid-friendly
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Lack of quality service
    OpenTable Diner Since 2011
    Dined on 8/25/2013
    18 year wedding anniversary! TERRIBLE, PATHETIC service. We were seated 20 minutes after arriving. Was there 2 -1/2 hours for a steak, asparagus, 2 sushi rolls and truffle fries that showed up only after I asked twice for them. No one really cared if we were having a nice meal, pleasant experience or otherwise. An evening that is supposed to be relatively stress free, turned into a fiasco trying to simply eat a meal. Will NEVER go back and will NEVER recommend Norio's. the worries never even asked me if the food was tasting good. Nothing, not even a refill of water!! Just an AWFULL end to an evening that was supposed to be a memorable one. It definitely was a "memorable" one, just not like I had envisioned. Too bad!!
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • we loved it
    OpenTable Diner Since 2004VIP
    Dined on 8/22/2013
    We were hotel guests at the Orchid and went to Norio's for dinner one night. We stuck to the seafood part of the menu and were not disappointed. The fish tasted fresh and delicious (as expected, given the price level of this restaurant). We had an appetizer selection and then the Chef's menu. Both were perfectly prepared and enough to fill two adults and one child.
    Special Features:
    fit for foodies, good for groups, kid-friendly, scenic view, hot spot, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Avoid at all costs - no pun intende
    Hammer
    Dined on 8/2/2013
    Extremely overpriced, Norio Yakamoto is no longer associated with this restaurant and it only uses his name. He has opened a separate restaurant in at Maula Lani. Portions were very small - hand rolls were mainly rice without any other ingredients; I can't even say how disappointed my wife and I were with this establishment considering the reputation of the Fairmont Orchid. We expected first rate sushi only to find that we have much better sushi in CA at a local strip mall. Staff was pleasant, but they were out of several items on a Friday night which seemed odd. We would not recommend this establishment to anyone.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Waste of money
    manoafoodie
    Dined on 7/25/2013
    Good sushi and sashimi but not great. Got mochi ice cream for dessert and it was old and horrible. Overpriced.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Love it so much my husband
    Reesei
    Dined on 7/11/2013
    Love it so much my husband tip the waitress 60.00:) 45% of our bill
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Amazing Sushi Super Fresh
    VIP1000dinesVIP
    Dined on 7/1/2013
    My husband thought the food was better here than at Browns. Both were delicious. Must try the tempura asparagus and sashimi set.
    Special Features:
    fit for foodies, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Just ok
    Rampdallas
    Dined on 6/20/2013
    Just ok. Food was good , not amazing. Service was really lacking
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • The sushi was excellent, but
    BrunchVIP
    Dined on 6/2/2013
    The sushi was excellent, but the ambiance and sevice was not of the same level. Not bad, just not great. The chairs in the dining room are not the right height for the tables which is a little odd also. Next time, perhaps a seat at the Sushi bar would better fit the bill.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Outstanding cuisine and service
    OpenTable Diner Since 2013
    Dined on 5/27/2013
    We experienced an inviting greeting at the front desk and were welcomed warmly by Dee, the manager on our way to our seat. Our waitress was personable and knowledgeable and made us feel special throughout the evening. As this was our first visit here we ordered the Chef's Selection (it may have a different name) and Chef Darren made an amazing selection of pupus, salad, risotto and grilled fish and "beef" which turned out to be much healthier buffalo accompanied by delicious truffle fries and a delicious non-dairy mochi and strawberry dessert. We loved every item he selected for us. Overall this was one of our best dining experiences ever. This restaurant shouldn't be overlooked! We can't wait to go back.
    Special Features:
    fit for foodies, great for outdoor dining, kid-friendly, romantic, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Perfect place for a family!
    OpenTable Diner Since 2007VIP
    Dined on 5/23/2013
    If you have a kid who is 5 or under, they are free to eat if you are staying at Fairmont Orchid! Fantastic food, view, and service! Must try their special of the night!
    Special Features:
    fit for foodies, romantic, special occasion, kid-friendly
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great Experience!
    lebpaulVIP
    Dined on 5/3/2013
    We ate dinner @ Norios on a Friday evening. The restaurant is not large; they were busy and reservations were definitely needed. The dining area is very pretty with a Sushi Bar available. We were seated for dining and the ambiance is really nice; casual open air dining. We ordered the two Fairmont Signature rolls and enjoyed them very much. We also ordered the red crab cake to share as an appetizer. It was delicious and perfect for two people to share. Service was excellent. Highly recommend and we would go again.
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Improved
    NASAR8VIP
    Dined on 4/29/2013
    The expanded menu to include beef in addition to the traditional Japanese fair has just improved this restaurant.
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Come again
    OpenTable Diner Since 2010
    Dined on 3/29/2013
    Truly enjoyed the food though some plates were a miss. We dined twice. First was amazing the second time just OK. Highly recommend the orchid roll, the Ahi and the sirloin. The wagyu was just OK. Service was great both times.
    Special Features:
    fit for foodies, great for outdoor dining, kid-friendly, romantic, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Surprisingly amazing steak
    OpenTable Diner Since 2011
    Dined on 3/21/2013
    Everything is great, but the NY Strip steak is the best I've ever tasted, even compared to the top NYC steakhouses.
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
  • Not up to par
    OpenTable Diner Since 2013
    Dined on 3/7/2013
    Overall good, but the food was not as good as expected. The mushroom miso soup was barely warm, the server didn't know which fish was which on the nigiri set, the fish was fresh but the rice was loose and fell apart on many of the nigiri. The red dragon roll was very good. Overall we expected better for the reputation and the price.
    Special Features:
    fit for foodies, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • I ate at Norio's while staying
    OpenTable Diner Since 2007VIP
    Dined on 3/2/2013
    I ate at Norio's while staying at the Fairmont. We were seated outside on a windy night, so it was colder and less pleasant than expected but it was not a big issue and outside dining is probably more enjoyable on other nights. The inside room was much livelier with several groups near the sushi bar. We ordered several sushi rolls and the crabs cakes. The sushi was good as was the crab cake. I don't know if I would order the crab again though, as the $20 crab cakes was in fact a single cake the size of a 1/2 lb hamburger patty. The rest of the menu looked interesting and was not the standard Japanese Steakhouse that someone from the midwest would expect, but I only ate here once so I could not try more.
    Special Features:
    vibrant bar scene, good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate