Kai Sushi - The Ritz-Carlton, Kapalua
Kai Sushi - The Ritz-Carlton, Kapalua

Kai Sushi - The Ritz-Carlton, Kapalua

  • Dining Style: Casual Dining
  • Website: http://www.ritzcarlton.com/en/Properties/KapaluaMaui/Dining/KaiSushiBar/Default.htm
  • Phone: 8086657089x
  • Hours of Operation:
    Dinner: Thursday-Monday: 5:30pm - 9:00pm
    Closed: Tuesday and Wednesday
  • Payment Options: AMEX,Diners Club,Discover,JCB,MasterCard,Visa
  • Cuisine: Sushi, Japanese
  • Executive Chef: Tadashi Yoshino
  • Dress Code: Casual Dress
  • Accepts Walk-Ins: Yes
  • Additional Details: Bar Dining, Bar/Lounge, Beer, Counter Seating, Dancing, Entertainment, Full Bar, Non-Smoking Restaurant, Patio/Outdoor Dining, Takeout, View, Wine

Getting there

  • Cross Street: Office Road
  • Parking: Valet
  • Parking Details: We offer Valet or Hotel self parking.
A word from Kai Sushi - The Ritz-Carlton, Kapalua
Located across The Alaloa Lounge, lobby level, Chef Tadashi Yoshino prepares the island’s freshest sushi and sashimi and traditional Japanese cuisine in a restaurant space with a design inspired by the native Hawaiians’ arrival across the sea. The menu is complemented by an extensive selection of warm and cold sakes and Japanese beers.

Sip, Savor & Roll Sundays - 5:30 - 7:30 p.m. - $5 Sake & Japanese Beer, $10 Specialty Cocktails & $15 Sushi Specialty Roll(s).
Continued
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Kai Sushi - The Ritz-Carlton, Kapalua reviews from OpenTable diners
14 reviews since May 22, 2014
Overall Rating4.1
  • Food4.1
    Service4.6
  • Ambiance3.9
    Noise LevelModerate
77% of reviewers would recommend this restaurant to a friend.
romantic (5)scenic view (4)great for outdoor dining (4)kid-friendly (3)neighborhood gem (3)fit for foodies (2)special occasion (1)great for lunch (1)good for groups (1)hot spot (1)Show More
  • Best sushi in Maui
    FoodloverVIP
    Dined on 9/15/2014
    This restaurant has the best sushi in Maui, all of the restaurants are fresh but not as fresh as kai. I would drive to the other side of the island to have this sushi.
    Special Features:
    hot spot, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • not much view
    OpenTable Diner Since 2009
    Dined on 7/31/2014
    felt kind of closed in - not much of a view - view was better at our condo at Napili Pt. Too expensive for the experience.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Average
    berjVIP
    Dined on 6/27/2014
    For the price and the location, you would expect a lot more from a sushi place. Very limited menu. Service was over the top.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great sushi
    yveine
    Dined on 6/19/2014
    Very good sushi. Even though rice was so so, fish was very good; we thought it was better than Sansei next door. It's perhaps slightly more expensive than Sansei, but less crowded. And the view was gorgeous at early evening. Be sure to reserve early and ask for an outdoor table.
    Special Features:
    fit for foodies, great for outdoor dining, romantic, special occasion, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • hawaiianeye
    Dined on 6/5/2014
    We eat a lot of excellent and creative sushi at many restaurants in So Cal. We would not go back to Kai for the following reasons: noncreative menu, no ambience - especially for a Hawaiian restaurant - very expensive - not a good variety of fish. Because of our poor experience there we did not try the other restaurant at the Ritz Carlton but found some great places outside of the hotel. Also, we informed the hotel of our poor experience and they were not interested.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Ratings-Only Reviews
    Based on 9 ratings-only reviews submitted since May 22, 2014
    • Overall Rating4.3
    • Food4.3
    • Ambiance4.2
    • Service4.7
    • Noise LevelModerate
  • The following 116 reviews are from the Kai Sushi - The Ritz-Carlton, Kapalua reviews archive.
  • needs to improve
    jeanVIP
    Dined on 5/9/2014
    Seaweed salads w Maui onions were super Sushi not the freshest though it maybe good enough for the mass
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Magoo!
    CharlieCo
    Dined on 5/4/2014
    We arrived after sunset & were seated on the verandah, very dim lighting, almost impossible to read the menu. Why one asks is it so hard for a restaurant to get the basics right? We removed the fake candle from its holder & tried reading the menu with it, semi successful. The food we ordered was ok, wouldn't rave. Waiter was very attentive and overall I would say this restaurant has the best food in the resort full restaurants serving mediocre cuisine.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Sushi for the senses
    Lustygeo
    Dined on 4/26/2014
    Excellent food high over a breathtaking scene. Great for a romantic evening with the one you love.
    Special Features:
    Fit For Foodies, Romantic, special occasion, Scenic View
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Always the best sushi!
    FoodloverVIP
    Dined on 4/20/2014
    I have to say that living on the Westside this is the best sushi restaurant there is. I am not sure why there are not more people going to this wonderful sushi bar.
    Special Features:
    Kid-Friendly, Scenic View, Neighborhood Gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Excellent Sushi food and sake.
    pekuri
    Dined on 4/3/2014
    The more kind of fish, the better, such as 'ootoro(fatty tuna)' .
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • We are convinced that many
    OpenTable Diner Since 2014
    Dined on 3/31/2014
    We are convinced that many visitors from Japan would highly appreciate for real taste of Japanese standard. We have found Kai Sushi was the one and must be the best in Mau or perhaps in Hawaii. During our stay in Maui at this time, other Japanese restaurants we visited were not such, or let's say, by American Japanese food which we did not enjoy at all.
    Special Features:
    fit for foodies, good for groups, vibrant bar scene, kid-friendly, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Always the best.
    FoodloverVIP
    Dined on 3/30/2014
    There is no compare if on the west side of Maui. Kai sushi is the best. Fish always fresh and service always spot on. We will be back for more.......
    Special Features:
    fit for foodies, kid-friendly, neighborhood gem, hot spot
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Always Great
    BobsBasicsVIP
    Dined on 3/9/2014
    A regular spot for us and we have never been disappointed! Excellent service, food and prep. Like sitting on the patio enjoying the ocean breeze. nice sake flights.
    Special Features:
    fit for foodies, great for outdoor dining, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Excellent food - serving personal
    Sracvb
    Dined on 3/1/2014
    Excellent food - serving personal could have been a little more attentive
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Delightfully Surprised
    hungryduck
    Dined on 2/27/2014
    We didn't expect much when we arrived at Kai but were very surprised. Staff was very pleasant especially Miyako, our waitress. Sashimi was fresh and the side order of Toro was outstanding. Excellent saki selection. We drove up from Kaanapali to Kapalua to go to Kai and it was well worth the trip. We WILL go again next time to Maui.
    Special Features:
    fit for foodies, great for outdoor dining, romantic, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • A little disappointed
    WeheartMorimotoVIP
    Dined on 2/1/2014
    We had a reservation which we were late for due to being stuck in an accident but we called to let them know and they were still able to accommodate us which was good. I had been talking about it for weeks and about how great the place was from my memory of it the first time I was there in 2009. It seemed the service was very rushed but they weren't really that busy. The food was good but not spectacular and they didn't have that many items that I expected from a traditional Japanese menu. People were polite but it still didn't feel very special. Not a horrible experience by any means, but nothing to write home about either.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Disappointing
    DenverDinersVIP
    Dined on 1/26/2014
    Perhaps our expectations were too high since it's a Ritz, but we were disappointed with our dinner and experience. The sushi was just average, nothing special. The dining experience was the worst part. It was a cool night with a strong breeze and with windows opened, even though it had to be clear to the staff that it was uncomfortable, many diners like us were trapped in a cool breeze throughout our meal. Even when we asked the staff to address the issue they could only partially close the door so the breeze continued. If the sushi and staff had been better it might have helped our experience, but sadly it was nothing special. Very unexpected for a Ritz property.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great food and great service
    OpenTable Diner Since 2014
    Dined on 11/23/2013
    Great food and great service as always. My only concern is that we sat next to the door into the lobby of the Ritz and the noise level was quite high from the band/singer. Their performance was good, but we were there to enjoy our guests, not listen to the band.
    Special Features:
    fit for foodies, good for groups, great for outdoor dining, scenic view, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Nice presentation of food.
    CB10VIP
    Dined on 10/5/2013
    Nice presentation of food. Attentive wait staff. Thought the number of sake choice was a bit limited.
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • About expected for hotel sushi
    Drew102
    Dined on 9/14/2013
    Nice setting, fish was fresh. The sushi menu was limited to the basics. Service better than typical island. Nice view if outside. While there was nothing "wrong" with the food I would have expected more from a high cost sushi restaurant. Next time, I'll just drive up the road to Sensei
    Special Features:
    kid-friendly, scenic view, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Good for something quick and
    OpenTable Diner Since 2012
    Dined on 9/7/2013
    Good for something quick and easy. You will not be surprised by anything special here. You can find the same anywhere else.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Innovative
    OpenTable Diner Since 2003
    Dined on 8/12/2013
    We have been to the 'other' Japanese restaurant many many times. The evening we went to Kai was a great choice. Innovative and very interesting food! We will most assuredly be returning to Kai. Prices? Not inexpensive and don't be expecting bento boxes. Not a huge menu, and at first some in our party did not think there was anything they would like. We finished everything from Sashimi to pot stickers to rolls to soup and a wonderful beef dish with small pancakes.
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Good but not great.
    OpenTable Diner Since 2008
    Dined on 7/18/2013
    Basic sushi, not creative -okay drinks. If you just want basic sushi and sashimi and are staying at the hotel this is a good spot for you. Drinks are just okay, sweet and not worth the $13. We dined at Sensi earlier in the week and recommend it hands down over Kai and it is within walking distance of the Ritz. Neither of these sushi restaurants have views so they are really on an even playing field when it comes to atmosphere.
    Special Features:
    romantic
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Food quality very good
    Harmony
    Dined on 7/6/2013
    Have heard this is one of the best sushi restaurants anywhere, so we were really excited to try it, especially since we were staying at the Ritz in the same location. The food quality was excellent. I was hoping for a deeper sushi menu though. They had all of the basic rolls, which were excellent, but if you are looking for a bunch of different sushi roll options, Sansei just around the corner in Kapalua had so many more options. Sansei is definitely noisier and more crowded (and always busy), but the sushi is cheaper (and I think the quality was just as good), and the menu (sushi and non-sushi options) was much deeper.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Disappointed
    sushilover
    Dined on 6/29/2013
    My family & I love sushi and I guess our expectations were too high. So we were disappointed when the food was not to our liking. It's okay but I would not go back and I would not suggest it to anyone.
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Excellent
    OpenTable Diner Since 2010
    Dined on 6/27/2013
    Top quality and taste, excellent service, fair prices.
    Special Features:
    fit for foodies, hot spot, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Kai Sushi
    tmdiner
    Dined on 6/10/2013
    Excellent service. Our waitress have us a few extra hand towels, not sure what those were for. The artichoke dip is AMAZING as well as the kalbi with the peanut sauce. Sushi is good (I've had better). Overall a pleasant experience. A little on the print side...
    Special Features:
    fit for foodies, romantic, late-night find, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great Sushi
    Skippy
    Dined on 6/7/2013
    This is the place! If you like sashimi and sushi don't skip Kai Sushi
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Accessible Sushi
    sushisnob
    Dined on 6/1/2013
    Late on a Saturday afternoon we found ourselves in the middle of Ka'anapali w/o dinner reservations. OMG! What do we do? "Open Table" of course. We ate at Lahaina Grille the night before, so tough act to follow. We love sushi and saw an opening at the right time for Kai Sushi Bistro with lots of good reviews at the Ritz. We thought we were lucky and that it would be super busy. To our surprise we had a beautiful drive to Kapalua and the Rittz and walked into the lobby to find a pretty mello restaurant with our choice of a good seat over looking the property. The sushi was good- we've had better- but for the ambiance and the service, we felt pretty good and it wasn't a hassle at all to get in.
    Special Features:
    romantic, scenic view, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Sushi for a price...
    TravelinMan26VIP
    Dined on 5/27/2013
    All in all a good restaurant at the Ritz Carlton with good food and not outrageous prices like the other restaurants at the Ritz.
    Special Features:
    fit for foodies, romantic, scenic view, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Not a full service restaurant
    Jade38VIP
    Dined on 5/26/2013
    We visited Kai Sushi on Sunday May 26. We ordered Chicken Yakitori, Sushi/Sashimi combo, Sashimi combo and 2 Special Sushi platter ($15 ea), finished with Carrot Cake and Pina Carmel Cake. The Sushi and Sashimi were very fresh, the rice has a sweet taste and very moist. The desserts are both very good. Go there before 6pm and you can order the Special Sushi platter for $15/order. They were absolutely great. This is not a full service Japanese restaurant. I recommend it for before/after dinner drop-by only because it is pricey and the portion small. It will cost a lot to fill you up. There's no hot dish available except the Miso soup and Chicken Yakitori. The MIso soup was ordinary (as in Food Court) and the Chicken Yakitori was dry.
    Special Features:
    fit for foodies, great for outdoor dining, late-night find
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • A beautiful restaurant, view
    Marya
    Dined on 5/25/2013
    A beautiful restaurant, view and the sushi is good, although not very creative-just the usual. It's an easy stroll to the bar which is also a beautiful place. The night we were there we could hear the music from the bar-a two person band. The music was so good we thought it must be recorded. But the singer-guitar player was just so good at imitating famous songs.
    Special Features:
    fit for foodies, romantic, scenic view, late-night find, hot spot
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Always great!!!
    FoodloverVIP
    Dined on 5/23/2013
    Not much to say. If your in Kapalua you have to go to kai if you want Fresh sushi!!!
    Special Features:
    neighborhood gem, special occasion, kid-friendly
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Just a perfect place for sushi
    FoodloverVIP
    Dined on 5/13/2013
    Just a perfect place for sushi and Japanese food. In the ritz carlton and with great music as well....
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Amazing
    OpenTable Diner Since 2010VIP
    Dined on 5/6/2013
    great sushi, awesome dessert (triple chocolate sampler), must try the artichoke, mushroom dip. A little pricey but worth it. Amazing sunset view
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • What an awesome place. The
    OpenTable Diner Since 2011
    Dined on 4/26/2013
    What an awesome place. The server Melissa was very knowledgeable and pleasant. Definitely will recommend!
    Special Features:
    fit for foodies, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Good Japanese Food
    OpenTable Diner Since 2013
    Dined on 4/11/2013
    The sushi and sashimi was very fresh and of excellent flavour. The server was knowledgable and gave good advice on what to choose. Prices were reasonable. Overall a good impression.
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Adult night out on Maui
    OpenTable Diner Since 2013
    Dined on 3/31/2013
    We were on Maui with friends and left the kids with grandparents while all the adults went to dinner. We are all health conscious but love food. The sushi was awesome. Fresh and yummy... We ordered a second round of every roll. We had sooo much fun. We indulged in champagne, wine, sake, beer & dessert (we don't sound health conscious here) . Everything was great from start to finish. We even requested bigger, full bodied wine glasses and they were on the table within minutes. Staff was beyond nice. Our waitress was Michelle! Awesome! It is a mellow place but it can be more energetic depending on your group or nice for a little romantic night out. We were the energetic group but there were tables of two sharing dessert as well.
    Special Features:
    fit for foodies, good for groups, romantic
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Fresh as can be and large portions.
    FoodloverVIP
    Dined on 3/22/2013
    This is the best sushi around.Fresh and very large portions. I hear that other places near by are good too, but I find that there sushi is pre made and not as fresh tasting, if you want awesome eat here for the price. But if you dont care there are cheaper places, but do not complain it was your choice.....Kai is fantastic and we will return....
    Special Features:
    fit for foodies, good for groups, kid-friendly, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Sushi is better than rolls,
    PatStL
    Dined on 1/14/2013
    Sushi is better than rolls, the rice masks the taste of the fish. Take time to enjoy the lobby bar prior to or after dinner. Nice music and ambiance.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate