Jacks - Portola Hotel & Spa
Jacks - Portola Hotel & Spa

Jacks - Portola Hotel & Spa

  • Dining Style: Casual Elegant
  • Website: http://www.jacksrestaurantlounge.com/
  • Phone: 8316492698
  • Hours of Operation:
    Breakfast:
    Monday - Friday: 6:00am - 10:30am
    Saturday & Sunday: 6:00am - 11:00am
    Lunch:
    Monday - Friday: 11:30am - 2:00pm
    Saturday & Sunday: 11:00am-2:00pm
    Dinner:
    Daily: 5:00pm - 10:00pm
  • Payment Options: AMEX,Diners Club,Discover,JCB,MasterCard,Visa
  • Cuisine: Steak, Seafood, Californian
  • Executive Chef: Jason Giles
  • Dress Code: Casual Dress
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet/Private Rooms, Bar Dining, Bar/Lounge, Beer, Farm to Table, Fireplace, Full Bar, Non-Smoking Restaurant, Patio/Outdoor Dining, Personal wines welcome, Personal wines welcome (corkage fee applies), Private Room, Smoking Area, Smoking Area (patio only), Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Private Party Facilities: Our wine room-inspired private dining room provides a secluded yet elegant space for your party of up to 22. Order from Jacks menu, or work with our chef to customize your own.
  • Private Party Contact: Christian Ross 8316474805
  • Entertainment: Live music in Jacks Lounge from 6:00pm - 8:00pm every Friday night.
  • Special Events: Portola Hotel & Spa is the perfect place to host your special occasion. A birthday, bridal luncheon, rehearsal dinner or big group, Jacks private dining room is the perfect intimate atmosphere for your special event. Our tasting room-inspired private dining room provides a secluded yet elegant space for your party of up to 22. Order from Jack’s menu, or work with our chef to customize your own.

Getting there

  • Cross Street: Alvarado & Del Monte
  • Parking: Hotel Parking
  • Parking Details: Complete a relaxing dining experience with our complimentary valet parking for hybrid vehicles, available just steps from Jacks at the Portola Hotel and Spa entrance. Or park in our garage & get a complimentary stamp for three hours.
A word from Jacks - Portola Hotel & Spa
Ideal for any occasion, Jacks Restaurant offers the finest local cuisine the Central Coast has to offer. Sit down for breakfast featuring a European breakfast buffet, lunch with the best salad bar in town, and dinner for a great steak or seafood on our outdoor patio or indoors in our comfortable fireside dining room.Pair your meal with a selection from our extensive wine list that highlights Monterey County's diverse viticulture tradition, or complement your selection with Fair Trade organic coffee or tea from Peerless Coffee, a proud family-owned business that has been a Northern California tradition for 86 years. At Jacks Restaurant, you'll find a deliciously unique Monterey flavor and a cozy coastal locale, all in historic downtown. Come visit us soon – we look forward to sharing our passion for sustainable dining with you.
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Awards voted by OpenTable diners
  • Diners' Choice WinnerGreat for Lunch
  • Diners' Choice WinnerSteak
  • Diners' Choice WinnerMost Booked 1000-Point Tables
Jacks - Portola Hotel & Spa reviews from OpenTable diners
51 reviews since June 4, 2014
Overall Rating4.2
  • Food4.3
    Service4.3
  • Ambiance4.2
    Noise LevelQuiet
100% of reviewers would recommend this restaurant to a friend.
special occasion (21)good for groups (19)romantic (17)great for brunch (13)fit for foodies (11)great for lunch (11)notable wine list (10)neighborhood gem (7)kid-friendly (7)vibrant bar scene (2)great for outdoor dining (1)late-night find (1)hot spot (1)Show More
  • Excellent food!
    zoeyspal
    Dined on 9/20/2014
    This is our second visit to Jacks. Each time, we were not disappointed. Excellent food, and great customer service! We will definitely be back next time we are in Monterey!
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Good service and even better food
    Thisisdank
    Dined on 9/16/2014
    Whenever we go to jacks it seems to be a slower night but it's still a great place to eat dinner because the food is fabulous. The servers are always friendly.
    Special Features:
    neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • OpenTable Diner Since 2013
    Dined on 9/11/2014
    Service was great if not outstanding food tast was just so so not the best by far and presentation of the food was bad
    Special Features:
    romantic
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Perfect omelet
    shel
    Dined on 9/7/2014
    We had a locals party of 7, including 2 young children, for Sunday brunch and were seated at a perfect big round table. Everyone enjoyed the meal, which was a nice assortment of breakfast traditions with some creative flair. The best part was the omelet chef, a woman whose name I didn't think to observe, but she was the quintessential professional at the omelet bar, preparing individually perfect omelets while engaging each customer in warm conversation. We'll be back - just to have another of her wonderful concoctions.
    Special Features:
    good for groups, great for brunch, great for lunch, kid-friendly, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Decent
    DesdeVIP
    Dined on 8/31/2014
    I've been to Jack's for dinner and it was a completely different scene for brunch. There weren't many food options, but what they had was good, especially for the price. It was the basics: french toast, omelet bar, sausage, bacon, potatoes, fruit, yogurt and pastries. Nothing to write home about really. What I did not like was the attitude the wait staff and omelet bar chef had. They seemed unhappy to be at work at and not eager to be serving you. The "bottomless" mimosas had to be hunted down. I don't think I saw anyone smile. Made our brunch experience a little awkward.
    Special Features:
    good for groups, great for brunch, kid-friendly
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Fabulous Brunch Spot!
    MontereyDogMom
    Dined on 8/31/2014
    We had brunch at Jacks for the first time last Sunday, and it was a real treat! Made to order omelets, Eggs Benedict (if you ask), loads of fresh fruits and cheeses, cold cuts, pancakes, French toast, lox and bagels, pastries -- in particular the most divine scones imaginable, and I believe all the mimosas you can drink. The food was all delicious and abundant (no limit on trips to the food stations), and the servers were very helpful and polite. I consciously had to refrain from trying everything that appealed to me as I knew that my stomach would pay the price later. Rather, we will definitely make a return trip to Jacks brunch to taste the offerings I missed on my first visit. Would definitely recommend to anyone who enjoys brunch!
    Special Features:
    great for brunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Business meeting
    OpenTable Diner Since 2003
    Dined on 8/27/2014
    Kindly held us a table in the back corner, very quiet. Good food, attentive service.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • first time here
    OpenTable Diner Since 2005
    Dined on 8/19/2014
    Was introduced to Jack's by Travelzoo when we were visiting Monterey for a little getaway. Great ambience> Food was tasty. Price was right and an extra bottle of wine was fabulous with the deal.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Good for Celebrations
    OpenTable Diner Since 2008
    Dined on 8/13/2014
    We are local and the restaurant is great for celebrations (birthdays, etc.) Couple of big round tables that can comfortable seat 8-9 so everyone can see everyone. Close parking and they validate your parking. Easy access for elderly and handicapped.
    Special Features:
    good for groups, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Anniversary Dinner
    Snizzlefritz
    Dined on 7/31/2014
    Great food, quiet, superb service! Had a wonderful, memorable time together.
    Special Features:
    great for brunch, fit for foodies, romantic, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Jack Visit
    Jerry
    Dined on 7/22/2014
    As return customers we anticipated another wonderful evening. Everything was excellent except that our waitperson was less than average. We had to resquest several items and I had to go find him to do so even though there were only three othesr small groups dining
    Special Features:
    fit for foodies, romantic, special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great
    Kris
    Dined on 7/17/2014
    We love Jack's. The food is great!!! The service is very good. The location is great, walking distance to the pier.
    Special Features:
    fit for foodies, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Horrible
    Curt
    Dined on 7/13/2014
    We ordered the Cioppino and the Ribeye for dinner. Both meals were horrible. The Cioppino rue was oily and did not taste fresh. As for the steak, we requested medium rare and it was prepared well. A total disappointment. I asked the waiter if they could take it off but he said there was no manager on Sunday to void the transaction but gave a small discount. Additionally, he also said that the chef knows that the rue for the Cioppino runs low on Sunday but they don't stop serving it when the order is requested. If I go on, I would just totally keep bashing this place. The negative reviews are correct...Don't go there.
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
  • Great Food and Service
    MontereyGem
    Dined on 6/22/2014
    We recently celebrated my wife's birthday at Jack's, an elegant and well-appointed restaurant within walking distance of the Monterey wharf. My wife was very impressed with seeing Happy Birthday Rose on her menu. The food and service were excellent. I would highly recommend this establishment for a special occasion.
    Special Features:
    special occasion, neighborhood gem, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Not as expected
    OpenTable Diner Since 2009
    Dined on 6/21/2014
    Filet over cooked, baby carrots almost raw, so not a very happy customer. On the plus side the server was very gracious and comped the steak. Breakfast the next day was much better, buffet style and one of the better ones I have tried.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Very Welcoming
    Sebastian
    Dined on 6/14/2014
    The entire staff was very welcoming and friendly. We stayed at your hotel as our son's choice for his 7th Birthday. Our entire stay was very relaxed and the kid's enjoyed the hotel. We will return soon. Many Blessing's to all.
    Special Features:
    great for brunch, kid-friendly, special occasion, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Mediocre
    athiede
    Dined on 6/9/2014
    We had the 'local special' at Jack's which consisted of a salad, choice of meat/fish/chicken and a dessert. The food was fine. The service was a bit lacking as we waited quite awhile in between courses for our waiter. And it wasn't too busy. He was very cordial when he did come. I doubt we would return except perhaps to the bar area for a glass of wine.
    Special Features:
    notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Ratings-Only Reviews
    Based on 34 ratings-only reviews submitted since June 4, 2014
    • Overall Rating4.4
    • Food4.4
    • Ambiance4.2
    • Service4.4
    • Noise LevelQuiet
  • The following 232 reviews are from the Jacks - Portola Hotel & Spa reviews archive.
  • Highly recommended
    notafoodieVIP
    Dined on 5/31/2014
    It was a great surprise to find that a hotel restaurant had such great food! Everything we ordered was delicious, the service was excellent, and we would definitely return on our next trip to Monterey. The interior design is very traditional and made the fresh, innovative menu all that more surprising.
    Special Features:
    great for brunch, fit for foodies, good for groups, special occasion, late-night find, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Like we were the only ones there
    SFJohnVIP
    Dined on 5/28/2014
    We were in Monterey for the day, and I just did a random search for places to eat. After looking at the menu, we decided to stop in, and I have to say that we were not disappointed. There were very few diners in the place, but that had to do with the fact that our reservation was for 6pm; other patrons started coming in around 6:30, and the dining room was filling up. My companion had the salmon, and he was in heaven. I have the rib-eye, and I was quite satisfied; it was cooked as requested. Our server (alas, I do not recall her name) was absolutely pleasant; she talk to me about Goth music from the 80's! We both loved her. I will definitely return here.
    Special Features:
    notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great Food, Service & Ambience
    MurrayVIP
    Dined on 5/21/2014
    This continues to be one of the best spots in Monterey whether you are staying at the Portola Plaza or a local. A quality setting with good food and great service! On top of that, the prices are reasonable.
    Special Features:
    great for brunch, kid-friendly, good for groups, romantic, special occasion, great for lunch, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Enjoyable Meal ... Great Service
    LoveOpenTableVIP
    Dined on 5/12/2014
    The food, the wine the ambiance ... all were delightful. Plus, Art was an impeccable server!
    Special Features:
    fit for foodies, romantic, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Bad Mother's Day Lunch
    Jayemes
    Dined on 5/11/2014
    My reservation was in the first 2 hours of the 'brunch', odd that they chose to call it brunch with no breakfast items. It took a trip to the front counter to get a waiter for drinks more than 10 minutes after being seated. The PDF advertising the lunch listed two types of salmon, the second was just lox for bagels. The chicken was extremely dry on the inside. On the whole I have had better service and food at their regular M-F lunch at Jack's.
    Special Features:
    great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Average at best.
    FloridaFoodDivaVIP
    Dined on 4/28/2014
    Average at best. Convenient if you are staying in the hotel but that is it.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Fish without guilt!
    Assemblage
    Dined on 4/26/2014
    My wife & I were celebrating out anniversary by going to Monterey. One of our favourite places to go is the fabulous aquarium; due to this, we know about what fish are Green Light worthy. When we looked around for a place to have dinner, my wife had two criteria -- it must serve fish and it must be acceptable to the folks at the Monterey Bay Aquarium. Jack's fulfilled this when we looked at their website, so we books a reservation. The staff there was friendly without being pushy, attentive without being in the way. The food was simply amazing, with that true-fish flavour you really want, not overly hidden by sauces. We had a lovely and charming evening there and look forward to returning when we are in the area next!
    Special Features:
    Romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Do not go for buffet
    Flower
    Dined on 4/20/2014
    We went for Easter buffet. One of the most disipointing buffets ever. Minimal food no variety. One chicken, one fish, one pasta dish and about 4 premade salads. Could have got better food at a restaurant on the WARF.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • GOOD FOOD, NICE AMBIANCE
    GoddessOfDarkChocolate
    Dined on 4/19/2014
    We stayed at the Portola Hotel for Easter weekend while visiting friends & family... Jack's is their elegant dining room, and was perfect for some peace & quiet with light snacks of appetizers after full days of celebrating elsewhere... Everything was artistic, and beautifully presented... During our two visits my husband & I had onion soup, pea soup, mussels, crab cakes, fried risotto cakes, and a mixed salad with loads of pecans (I forgot what they named it)... During our second visit, my husband even saved room for a beautiful tart of apples & blueberries with an unusual (and delicious) crust... The staff was always friendly, cheerful, and very attentive... We will definitely be back...
    Special Features:
    Fit For Foodies, Great for Outdoor Dining, Romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Jacks is always a favorite
    DMarie309
    Dined on 4/18/2014
    We look forward to eating at Jack's every time we come to Monterey. It is consistently good and the ambiance is perfect. It's not annoyingly loud and the decor is beautiful. We love it.
    Special Features:
    Great for Brunch, Fit For Foodies, Good for Groups, Great for Outdoor Dining, Romantic, special occasion, Great for Lunch, Neighborhood Gem, Hot Spot, Notable Wine List
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • SO much improved with the
    OpenTable Diner Since 2004VIP
    Dined on 4/8/2014
    SO much improved with the new chef! He has hit the spot with his organic, sustainable offerings.
    Special Features:
    fit for foodies, good for groups, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Will go again
    OpenTable Diner Since 2014
    Dined on 3/30/2014
    My friends and I were looking for a brunch buffet with bottomless mimosas and we came across jacks. The food was delicious and the server made sure our glasses were full. We would definitely go back.
    Special Features:
    good for groups, great for outdoor dining, vibrant bar scene, great for brunch, romantic, scenic view, neighborhood gem, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Bumbling Blunders
    MargotVIP
    Dined on 3/29/2014
    Service was completely disorganized & dysfunctional: We had to find wait staff to show us the special, local menu of the eve, as well as a wine list; I had to ask for the wine I ordered be brought before the entree; a salad never arrived; & my husband's sand dabs was 80% coating. He will never return.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Best Brunch Ever!!
    Alana
    Dined on 3/29/2014
    My friends and I went here for a pre-bachelorette party brunch, and we LOVED it! Our waiter was very attentive the whole time, and the food was delicious. The restaurant wasn't too crowded, but it wasn't empty. The made-to-order french toast and pancakes were very good, and we didn't feel like we had to rush to finish. We sat and enjoyed our mimosas for a while after finishing our food, and the waiter was great about keeping them filled. Apparently there is some rule that you can't have more than four an hour, but he made no mention of that. I will definitely be bringing our families back here during our wedding week! Amazing restaurant! Can't believe I've been here for over a year and didn't know about it!
    Special Features:
    Great for Brunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Monterey great time
    Leapinleotus
    Dined on 3/24/2014
    Great restaurant with good food. Wine list somewhat limited. Quiet dining with very good service. Would go again. Good special occasion restaurant.
    Special Features:
    good for groups, vibrant bar scene, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Dinner at Jacks
    luv2dine
    Dined on 3/14/2014
    The dinner was excellent! Best filet mignon I've ever had in my life. We had cheesecake for dessert. It was excellent and the portion size was perfect.
    Special Features:
    fit for foodies, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Solid traditional hotel restaurant
    UkaricanFoodieVIP
    Dined on 3/7/2014
    Good food, well presented, generous portions. My scallops were exquisitely done;I've never had pureed califlower that smooth before. The pork osso bucco was a big portion, a little heavy on the salt. Nice California local wine list as well at reasonable prices. The bar has a great happy hour deal of half price wines by the glass and half price cheese board.
    Special Features:
    good for groups, notable wine list, romantic
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Excellent for a relaxing lunch
    RickzVIP
    Dined on 2/24/2014
    Second time we have been there and once again the service was excellent. The seafood special (salmon) was perfectly done. The chicken sandwich was very tasty and moist and came with a very nice side salad. The prices are quite reasonable. Also, if you use the parking garage the restaurant validates for 3 hours.
    Special Features:
    great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Happy DIner
    Estar
    Dined on 2/23/2014
    Beautiful Dining area.. roomy and private if you want. Made for the romantics to enjoy the privacy to the gathering event of a large group, Now the food was excellent.. Appitizers are good portions, I had crap cakes with the best sauce ever.. My daughter had the Muscles and the Chorizo blend, now that was a great creation.. Hats off to the talented Chef and staff. My filet Migon was cut with a fork only.. that should tell anyone the quality of the meats and the way it was prepared.. I would love to plan an event and use this restaurant. I was so pleased with the experience that it is on my list of Fine Dining. I have frequent many restaurants in Carmel, Monterey and Pacific Grove.. I am a great cook and very hard to please. I was impressed.
    Special Features:
    fit for foodies, good for groups, notable wine list, kid-friendly, romantic, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Outstanding Salad Bar!
    MontereyDogMom
    Dined on 2/21/2014
    Due to health issues, this was my first lunch at Jacks in quite some time. Jacks has, for years, been a favorite of my family's. My husband often dines there with clients and friends. I was delighted to find that the quality has remained consistently very good. We generally have the soup and salad bar at lunch. This is one of the best salad bars in Monterey, replete with your choice of a traditional romaine or spring salad greens, fresh vegetables, grilled chicken breast chunks, diced ham, avocado, numerous toppings, and select prepared salads, including an outstanding lentil selection. There are also two types of soup and fruit. Locals receive a 15% discount on the salad bar, so not only great taste, but good value! Definitely try!
    Special Features:
    great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Excellent dinner!
    zoeyspal
    Dined on 2/20/2014
    We had dinner at Jacks because we had a TravelZoo offer but we will definitely come back even without one! The food was delicious! From the appetizers to the entree to dessert, we finished every bite! The ambiance was nice, except for the table next to us that apparently never learned how to use their "inside voices." Luckily they left and we were able to enjoy the rest of our quiet dinner. Our server was ver nice and entertaining. We liked not being "rushed", especially at the end of the night. Would definitely recommend if you're in Monterey for dinner!
    Special Features:
    fit for foodies, good for groups, notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Great brunch
    FRGC
    Dined on 2/16/2014
    Quiet, reserved, but family friendly. Had a wide selection for brunch.
    Special Features:
    great for brunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Perfect dinner
    Magnjes
    Dined on 2/15/2014
    Jacks restaurant is a great seafood/steakhouse. The service was fantastic and the food delicious. My husband and I plan on returning!
    Special Features:
    fit for foodies, romantic, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.