OpenTable.com Community Standards for Diner-Generated Reviews
The presence of diner-generated reviews on OpenTable.com is intended to benefit both the diners who use our service as well as our restaurant partners. For diners, our goal is to help you decide where to dine and to give you the opportunity to help others in the decision-making process. For restaurateurs, we aim to provide you with useful feedback and help you attract more guests to your restaurant by offering potential diners the additional perspectives they may need to make a decision.
The following standards help us maintain the high quality of reviews on our website and guide any decisions regarding the appropriateness of individual submissions. Reviews - whether positive or negative - that meet the standards described below will be published for participating restaurants. We encourage the OpenTable community to consider these guidelines when submitting reviews as well as when reporting any unwelcome activity.
- Reviews should be authentic. Our Dining Feedback program is designed to limit participation to only those who actually dined at the restaurant, as indicated by the status of their OpenTable reservation. Reviews should be given freely for the benefit of the OpenTable community and never in exchange for special treatment or personal gain. OpenTable will not edit the text of reviews published on our website.
- Reviews should be helpful. The best reviews include not only how you felt about the restaurant but also why. For additional suggestions, please see our Tips for Writing a Helpful Review.
- Reviews should be relevant. We limit reviews to 750 characters to help keep comments focused on relevant topics like food quality, ambiance and service provided. Because reviews can quickly become outdated, we also note the reservation date with each review and expire older reviews.
- Reviews should be appropriate. Reviews that are offensive, obscene, or malicious or that reference illegal activity or conditions will be removed. In addition, comments should focus solely on the restaurant being reviewed and avoid reference to other businesses. Out of respect for the privacy of those who work in the restaurant, names or other identifying characteristics should be avoided. (The Dining Feedback Form includes a field for adding a confidential note to the restaurant. Use this private space to sing the praises of specific staff members or share feedback that is unique to your particular experience.)
For more information on the terms of the OpenTable ratings and reviews program, please see our User Agreement.
OpenTable reserves the right to determine what content conforms to our posted guidelines, and we have the right but not the obligation to review content for compliance.