|
|
OpenTable is the leading supplier of reservation and customer relationship management solutions to the restaurant industry. We are currently recruiting talented, enthusiastic, and creative individuals. If you would like to apply for any of the openings posted below, please send us your résumé and a cover letter clearly identifying the desired position and your qualifications. Phone calls or recruiter inquiries are not welcome. OpenTable offers a competitive salary, stock options and benefits package. OpenTable is an equal opportunity employer.
Director, Customer Support (San Francisco, CA)
DescriptionReporting to the Senior Vice President of Operations, the Customer Support Director will have overall responsibility for maintaining high satisfaction for our existing customers when they require technical assistance, have questions about our service, or are providing feedback to the organization.
Under minimal direction in the form of general objectives and financial goals, the incumbent will:
Responsibilities- Provide OpenTable customers top quality customer service and technical support (email and phone)
- Maximize the performance of an outsourced customer support partner
- Negotiate contracts and manage relationships with any service providers to the contact center
- Put processes in place to measure key metrics and drive their improvement
- Instill a culture of continuous process improvement and enthusiasm for delighting customers
- Improve processes that keep restaurants online and keep restaurant data backups current
- Lead the contact center in projects to improve the reliability and security of the restaurant network
- Work with Product Management and Engineering teams in using technology to reduce the need for OpenTable customers to call/email for support
- Create processes and tools that facilitate rapid organizational learning and staff development
- Coach and support contact center agents to improve customer service skills and technical expertise
- As the team’s leader, build cross functional awareness of the challenges in customer support
- Represent the contact center in cross-functional initiatives that may have customer care ramifications
- Participate and contribute as a member of the senior operations staff
Desired Experience- 7-10 years management experience in technical support and call center management
- Superior negotiating skills
- Proven ability to build a high-performance organization
- Excellent communication skills: written, verbal and presentation
- Proven training/coaching experience in a technical service environment
- Demonstrated analytical and planning skills
- Knowledge of Windows O/S and TCP/IP networking environment
- Demonstrated ability to lead as well as be a part of a team
- Familiarity with technology relating to customer service and email support
- Demonstrated ability to move fast in an unstructured environment
- Proficiency with Microsoft Excel
- Bachelors degree or equivalent
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sr. Software Engineer (San Francisco, CA)
DescriptionAs a Sr. Software Engineer, you will be involved in the full lifecycle of website and application development. Responsibilities include designing, coding, debugging and optimizing both frontend and backend components as well as internal tools. You will also need to be able to analyze requirements, and collaborate with Product, Marketing and other internal teams to ensure successful completion of projects. In addition, you must be able to communicate well and work with external customers. We are looking for a self-starter who consistently delivers on time in a fast-paced team environment and who constantly looks to innovate and improve wherever possible.
Desired Experience- Must have at least 3 - 4 years of software engineering experience.
- Must have strong design skills. Must be able to explain products that you have designed, including tradeoffs you made and why.
- Must have proven track record of designing robust, scalable high-performance systems.
- Must have solid conceptual understanding of the end-to-end systems that you have worked on, including: how and why functions/features were distributed, performance/scalability tradeoffs.
- Must have excellent coding skills. Must have a strong fundamental grasp of programming concepts and constructs.
- Must have expertise in C#, .NET, HTML, CSS, AJAX/JavaScript, SOAP, REST, and other web technologies.
- Must have good database knowledge & skills, including SQL Server experience.
- Must be familiar with a source control system such as Subversion, CVS or similar systems.
- Must have good troubleshooting and problem-solving skills. Must be able to describe problems that you have solved including how you found the root cause and how you solved it.
- Must have experience with multi-threaded software.
- Must have experience identifying and evaluating new technologies.
- Must have experience working in a structured environment with a defined software development process, e.g. Agile, etc.
- Must have good communication skills, both verbal and written.
- Must be a self-starter and excellent team player.
- Must have experience working with customers – both external and internal.
- Must have experience leading a project. Includes making sure the project is on schedule, making decisions necessary to bring project in on time, and communicating status to management and peers.
- SEO knowledge and experience is a plus.
- Mobile development experience is a plus.
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sr. UI Software Engineer (San Francisco, CA)
DescriptionOpenTable needs talented engineers to join our Electronic Reservation Book team. This team is responsible for a number of products, including our high-performance caching server, message server, database validator, and the client and server components of the ERB.
The Sr. UI Software Engineer will report to the Director of ERB Engineering. This role requires architectural skill, substantial coding experience, and an interest in leading development of critical products for a rapidly growing Internet company.
This role is both client and server-side.
Responsibilities- Lead the design, development and maintenance of Win32 C++ client and server products (services mediating traffic between website and client/server software installed at customers locations)
- Develop and enhance advanced client UI
- Design and extend database schemas and T/SQL stored procedures
- Develop and extend new database schema and code in support of product features
- Tune and troubleshoot scaling product issues
- Work closely with multiple teams to coordinate feature development, integrate shared components and guide other teams releasing your software
- Provide leadership in technology and software development processes
- Work closely with and mentor other engineers in the team
- Own one or more core software product/services, including their design, implementation, and deployment
- Coordinate with multiple stakeholders and negotiate features within agile milestones
- Develop technical specifications and lead reviews of those specs
- Review test plans and guide QA and automation engineers on proper integration testing of new features
- Work closely with engineering management to estimate effort for product release cycles and roadmap
Desired Experience- 7+ years of commercial software development experience
- Deep Win32 C++ API knowledge, including XML, XPath, File I/O, encryption and decryption, ATL/STL, and GDI/GDI+
- Experience writing SQL server stored procedures in T/SQL
- Experience with Microsoft SQL Server
- Experience executing queries using ODBC or ADO
- At least 3 years experience working with scalable, high performance client/server infrastructure
- Strong background in object oriented design and development
- Significant experience developing and owning major revisions to an entire software product
- Experience with a wide range of common protocols including but not limited to HTTP, FTP, and SMTP
- Experience in designing software to be robust, extensible and maintainable
- Passion for collaborating with talented engineers to create innovative and new products in a fast-paced and challenging environment
- Excellent verbal and written communications skills
- Bachelor’s degree in technical field required (CS, CE, ME, EE, Math, Physics, etc.)
RequirementsMinimum job requirements: Minimum of 5 years of SQL or major database experience plus Bachelors Degree in Computer Science or equivalent combination of education, experience and/or training.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sr. Software Engineer, ERB (San Francisco)
DescriptionOpenTable needs talented engineers to join our Electronic Reservation Book team. This team is responsible for a number of products, including our high-performance caching server, message server, database validator, and the client and server components of the ERB.
The Sr. Software Engineer will report to the Director of ERB Engineering. This role requires solid coding experience, ability to multitask between three or four internal products, and an interest in leading development of critical services for a rapidly growing Internet company.
This role is both client and server-side.
Responsibilities- Lead the design, development and maintenance of Win32 C++ client and server infrastructure products (services mediating traffic between website and client/server software installed at customers locations)
- Design and develop a new automated installation solution based on technologies such as NAnt/MSBuild and InstallShield
- Develop deployment solutions for our database schemas and T/SQL stored procedures
- Work closely with multiple teams to coordinate feature development, integrate shared components and guide other teams releasing your infrastructure software
- Provide leadership in software deployment and monitoring processes
- Own one or more core software product/services, including their design, implementation, and deployment
- Coordinate with multiple stakeholders and negotiate features within agile milestones
- Develop technical specifications and lead reviews of those specs
- Review test plans and guide QA and automation engineers on proper integration testing of new features
- Work closely with engineering management to estimate effort for product release cycles and roadmap
Desired Experience- 4+ years of commercial software development experience
- Solid Win32 C++ API knowledge, including XML, XPath, File I/O, encryption and decryption, ATL/STL
- Experience writing SQL server stored procedures in T/SQL
- Experience with Microsoft SQL Server
- Experience executing queries using ODBC or ADO
- At least 1 year experience working with deployment or installation of client/server systems
- Solid background in object oriented design and development
- Experience developing and owning major revisions to an entire software product
- Experience in designing software to be robust, extensible and maintainable
- Passion for collaborating with talented engineers to create innovative and new products in a fast-paced and challenging environment
- Excellent verbal and written communications skills
- Bachelor’s degree in technical field required (CS, CE, ME, EE, Math, Physics, etc.)
- Experience with InstallShield preferred
- Experience processing and aggregating large amounts of data preferred
- Experience with a wide range of common protocols including but not limited to HTTP, FTP, and SMTP preferred
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
QA Engineer (San Francisco, CA)
DescriptionReporting to the QA Supervisor, the QA Engineer should have the tracking ability of a sleuth and analytical skills of a scientist. As any detective, the QA Engineer should be creative in hunting down software defects within a complex system and providing valuable evidence (of steps to reproduce) to help further the investigation. As an analytical scientist, the QA Engineer should use reasoned expertise to devise test plans, conduct test cases and uncover and analyze software errors. QA Engineer should be confident in coverage and reporting, consistent in finding genuine flaws, and methodical and determination in finding faulty patterns in software and systems.
The ideal candidate requires minimal supervision and can develop test cases based on a set of test goals. The candidate can also organize and track a plan for developing or executing test cases.
- Design/develop test suites and cases (both manual & automated) for complex product upgrades
- Contributes to group test plan and case reviews to ensure complete test coverage
- Executes test cases efficiently and effectively with an eye for detail
- Communicates well with product, marketing and engineering groups
- Participates in meetings to accomplish key goals.
- Estimates and tracks project tasks and schedule.
- Produces documentation for products including test design documents and test cases
- Contributes to process improvement and participates in product / engineering spec reviews
- Communicates well with customers or partners; may deliver internal presentations.
Desired Experience- Four year BS/BA degree required
- 3+ years QA testing experience required
- Solid understanding of MS Windows, networking and documentation skills are critically important
- Solid understanding of client/server architecture and web server architecture
- SQL knowledge a plus
- Excellent communication and documentation skills are critically important
- Strong interpersonal and written and verbal communication skills
- Be passionate about QA and demonstrate a ‘can-do’ attitude toward work and applies extra effort as needed to achieve goals
- Possess ability to multi-task
- Understanding of Internationalization & Localization
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Accounts Receivable Specialist (San Francisco, CA)
DescriptionAccount Management
- Design and implement collection strategies and resolve collection issues in collaboration with management, internal partners and customers
- Appropriately escalate collection issues both internally and within the customers’ organization
- Effectively collaborate with internal partners and communicate a single message to our customers
- Field incoming customer requests from our billing phone queue and general e-mail account
- Research and resolve accounting inquires from customers
- Identify and resolve root causes
Account Maintenance
- Apply daily cash receipts
- Enter various adjustments against AR
- Organize and maintain customer files
- Reconcile customers’ information in 3 interrelated databases
- Various ad hoc projects
Desired Experience- 3 years related experience
- College degree preferred
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to understand issues, demonstrate resourcefulness, and solve problems in a timely manner
- Strong organizational skills: task prioritization, effective time management
- Performs well under pressure and meets aggressive deadlines
- Must possess excellent written and verbal skills, be able to multi-task and prioritize multiple projects
- Thorough knowledge of Microsoft Word, Excel and Outlook required
RequirementsMust be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands, talk, and hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sr. Email Marketing Manager (San Francisco, CA)
DescriptionThe Senior Email Marketing Manager – will cost-effectively maximize OpenTable.com consumer email marketing programs. This person will leverage an understanding of direct-response marketing and email best practices to recommend strategies and develop programs which encourage diners to book restaurant reservations online. S/he will analyze user behavior and historic program performance and recommend marketing strategies and tactics that will increase customer lifetime value.
Responsibilities- Manage the OpenTable Insider email program, creating localized, personalized versions of the newsletter that engage diners and prompt reservations
- Oversee the email-marketing vendor relationship
- Track and analyze program results and improve performance based on learning
- Work with internal and external partners to identify and promote relevant events and offers that drive reservations
- Develop and manage dining promotions that generate incremental reservations
- Manage 3rd party monetization opportunities for the Insider email program
- Plan and execute new email marketing programs for OpenTable registered diners, including new trigger programs, welcome/win-back emails and other targeted programs.
Desired Experience- BA/BS degree required, MBA preferred
- Minimum of 4 years of email-marketing experience in a consumer-focused company with a demonstrated track record of driving results
- Excellent verbal and written communication (writing sample required)
- Experience deploying consumer email campaigns building trigger-based or automated programs preferred
- Experience working with an ESP on data integration, scaling a local-focused email program, and delivering business justification for new ROI-positive emails programs a plus.
- Basic HTML coding ability preferred
- Experience managing an ESP relationship and creative/production team required
- Superior project management skills; results-focus with superb execution and follow-through; highly detail-oriented
- Strong analytic skills, including proficiency in Excel; experience with Microsoft Access preferred
- Efficient, highly productive multi-tasker; self-motivated and flexible; thrives in entrepreneurial environment
- Excellent interpersonal skills
- Graphic design skills, including PhotoShop experience a plus
- Passion for food/dining
To apply, click here. |
Client Relations Associate (San Francisco)
DescriptionReporting to the Senior Client Relations Associate, this person will join a telephone-based group that assumes responsibility for the restaurant relationship after system is installed. S/he will be the primary contact for restaurant customers in order to maximize customer satisfaction and drive deep utilization of OpenTable products and services. S/he will encourage restaurants to increase their online inventory, engage with the marketing tools in the OpenTable system, enable online reservations from the restaurant’s website, and participate fully in OpenTable promotions. These activities will be in both a one-to-one format as well as via online training seminars. The incumbent will also be responsible for day to day account administration whose duties include assisting restaurants with website updates, internal processing for the addition and removal of products, and account termination. This is a non-technical role. Position is based in San Francisco.
Responsibilities- Reach out to restaurant partners via the telephone to train, educate, encourage, problem-solve and gather customer feedback.
- Work with restaurants to maximize their online opportunity by improving their software configuration and engaging more fully with OpenTable’s online promotions.
- Lead regular online seminars whose subjects range from basic software training to online marketing best practices.
- Act as an advocate for restaurant customers, resolving cross-functional issues.
- Work with the Customer Support and Field Operations teams to escalate technical problems and enhance customer satisfaction.
- Act as the high-level point of escalation for restaurant customer concerns.
- Manage restaurant retention rate; aid in the re-signing of customers with expired contracts.
- Assist restaurants with website changes, product additions, product removals, and other account status change processes.
Desired Experience- 2 – 3 years account management experience in a telephone-based support center environment
- Excellent communication, listening, influencing and training skills
- A demonstrated client services bias
- Proven ability to work effectively in a dynamic call-center environment and across departments to solve problems and achieve results
- Demonstrated success building and maintaining business/customer relationships remotely
- Excellent organization and time management skills
- OpenTable software experience a plus
RequirementsMust be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Product Manager, OpenTable Restaurant Software (San Francisco, CA)
DescriptionThe Restaurant Software product manager will play a crucial role in the development of features and services related to the OpenTable Restaurant Software suite of products. S/he will work as part of a product team to define product strategy and roadmaps; collect and prioritize business and customer requirements; and measure and track success against key performance metrics.
Responsibilities- Work with external and internal stakeholders to develop product requirements, prioritize enhancements, and manage projects to completion.
- Work closely with engineering to develop easy-to-use features and functionality that delivers against the key needs of the customer.
- Work collaboratively with other Product Managers in support of deliverables on related product roadmaps.
- Support the OpenTable Sales and Operations teams in answering product and technical questions and providing product documentation and training.
- Do customer and competitive research to inform product decisions and identify opportunities.
- Use metrics to measure effectiveness and drive improvement.
- Build positive relationships and trust over time through a strong commitment to high quality & on time delivery.
RequirementsTo perform this job successfully, candidates must possess the knowledge, skills, and abilities listed in this section. The ideal candidate will have:
Product Management and Development
- 3-5 years of experience in product management with a focus on user-centered design. Candidates must show a strong ability to collaborate with engineering teams on product design, prioritization, and troubleshooting.
- An understanding of the end-to-end product development process, including requirements gathering, analysis & design, implementation, testing & deployment.
- Excellent writing skills with extensive experience in writing requirement specifications for new product development.
- Experience in setting up and conducting paper prototyping and usability testing sessions to test concepts and early product designs with end users.
- Ability to create design mockups with graphics software (Illustrator, Photoshop, MS Paint, etc.).
Interpersonal Skills
- Strong meeting facilitation skills to drive information-gathering and design meetings across functions and with customers.
- Strong organizational skills: task prioritization, effective time management, conflict resolution, and risk identification and mitigation.
- Excellent interpersonal, written, and verbal communication.
- Proven ability to train internal teams and external customers on the product.
- Other Skills
- Working knowledge of information technology concepts (e.g. databases, application logic, user interface, networking, security, etc.) and database skills.
- Proficient in the MS Office suite, defect tracking tools, and graphics software.
Education:
- BA/BS degree required, MBA preferred
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Account Executive (Houston, TX)
DescriptionReporting to the Director of Sales this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. The position will be expected to meet monthly sales objectives.
Desired Experience- Minimum of 2-3 years outside sales experience required
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven track record of consultative selling success. The ideal candidate must be competitive, tenacious and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands, to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIROMENT: While performing duties of this job, the employee is required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
To apply, click here. |
Major Account Executive (London, UK)
DescriptionReporting to the Director of Sales this position is responsible for raising market specific revenue through signing restaurant prospects in assigned targeted corporate groups and hotels. S/he must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. In addition there is also an emphasis in account managing and growing new and existing group accounts. The position will be expected to meet monthly sales objectives.
Desired Experience- Minimum of 2-3 years outside sales experience in Key/Major accounts is required.
- Proven track record of exceeding sales objectives.
- University degree preferred.
- Knowledge of restaurant operations and marketing a plus.
- Prior knowledge or experience of assigned territory/account type a plus.
RequirementsCandidate should have a proven track record of consultative selling success, relationship building and networking. The ideal candidate must be competitive, tenacious, enthusiastic and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organisational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
Must be able to provide proof of eligibility to work in the European Union.
To apply, click here. |
Sales Representative (Chicago, IL / Wisconsin)
DescriptionReporting to the Director of Sales this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. The position will be expected to meet monthly sales objectives.
Desired Experience- Outside sales experience preferred
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
- Knowledge of Word, PowerPoint, Excel preferred
- Internet savvy
RequirementsThe ideal candidate must be competitive, tenacious and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
Must be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIROMENT: While performing duties of this job, the employee is required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
To apply, click here. |
Account Executive (Austin / San Antonio, TX)
DescriptionReporting to the Director of Sales this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions.
Desired Experience- Minimum of 2-3 years outside sales experience required
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven track record of consultative selling success. Excellent written and oral communication skills, very good negotiation and decision-making skills, strong quantitative and analytical skills. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive deadlines in an entrepreneurial/start-up environment.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands, to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIROMENT: While performing duties of this job, the employee is required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sales Associate for National Accounts (San Francisco / Los Angeles / Chicago)
DescriptionReporting in to the Director of National Accounts, the National Accounts Sales Associate will have responsibility for initiatives that increase sales productivity and shorten length to close. These responsibilities include but are not limited to:
Responsibilities- Assist with sales prospecting/research both on the phone and in-person
- Create and distribute sales messages to restaurant prospects using traditional mailings and targeted email marketing
- Provide general sales support to NA Director. Follow-up on leads and ensure lead handoffs when approved are handed to appropriate Account Executives successfully
- Research key group information, keep abreast of announcements, changes in management, promotions, etc that would be relevant in sales communication
- Work with local Client Relations team to follow-up on any added training/help with pilot locations
- Review pilot location performance including inclusion in all promotions, links on website and voicemail, profile pictures, book maximization and similar types of initiatives
- Respond to requests from prospects for additional product information
- Possible WebEx sales discussions of our software for individual locations of larger groups (sales leads or informative software demonstrations for pilot locations)
- Attend pilot installations when needed
- Keep management informed of all activity, including timely preparation of reports
- Organize, prepare for and attend regional tradeshows
- Attend pilot installations and possible on-site training and/or assistance for pilot locations
- Some travel required for market research, pilot location installations/management and various sales initiatives
- Support OTConcierge sales efforts. Enlist and train area concierge for online booking of reservations.
Desired Experience- 1-2 years of work experience
- Inside or outside sales experience a plus
- Ability to multitask and work independently
- Strong computer and organizational skills
- Excellent PowerPoint and Excel skills
- Superior communication skills, both written and verbal
- Strong attention to detail
- Experience with SalesForce preferred
RequirementsMust be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIROMENT: While performing duties of this job, the employee may be required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
To apply, click here. |
|