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OpenTable is the leading supplier of reservation and customer relationship management solutions to the restaurant industry. We are currently recruiting talented, enthusiastic, and creative individuals. If you would like to apply for any of the openings posted below, please send us your résumé and a cover letter clearly identifying the desired position and your qualifications. Phone calls or recruiter inquiries are not welcome. OpenTable offers a competitive salary, stock options and benefits package. OpenTable is an equal opportunity employer.
Technical Support Representative (San Francisco, CA)
DescriptionThe Technical Support Representative (TSR) supports OpenTable restaurant customers and web consumers by responding to various requests, questions, suggestions, and comments via phone and email.
Responsibilities- Handle incoming calls and emails from customers promptly, courteously and with attention to detail.
- Maintain customer-focus to ensure fast response times for all channels of customer communication.
- Support requests from restaurants usually pertaining to basic OpenTable software or hardware issues.
- Provide training to customers on the use of OpenTable software
- Document all phone contacts in the ROMS system and all email contacts in Trakken
Desired Experience- 1-2 years experience providing customer support services or Tier 1 technical support in a software support environment
- Solid understanding of the internet (email, web browsers)
- Software: MS Windows NT/2000, MS Office Applications
- A strong spirit and energy to provide the best support in the restaurant industry
- DSL knowledge is a plus!
- Excellent customer service skills
- Demonstrated interpersonal skills and ability to work as part of a team
- Strong communication skills: active listening, writing/typing, informal communication
- Strong problem solving/troubleshooting skills
- Ability to work in a fast-moving, unstructured and changing environment
To apply, click here. |
Internal Client Relations Manager (San Francisco, CA)
DescriptionThe Internal Client Relations Manager (iCRM) provides support to OpenTable restaurant partners in maximizing their reservation potential with OpenTable. The iCRM proactively contacts restaurants to assist them in increasing their available online reservation inventory. Techniques to increase inventory include promoting restaurant-referral links and OpenTable voicemail prompts. The iCRM also works to educate restaurant partners to reduce “Manager Slots”, increase the number of days in advance reservations can be made and to reduce online cover limits.
Working in a consultative role, the iCRM enables restaurant partners to receive more online covers – increasing revenue both for the restaurant and OpenTable.
Responsibilities- Perform proactive contacts with restaurants to encourage additional online inventory
- Promote restaurant-referral links and voicemail prompts
- Configure restaurant settings in internal tools (CHARMS, ROMS) to support maximized online reservation traffic
- Train and educate restaurant partners about promotional opportunities on Opentable
- Accurately record all communication with customers in the appropriate tracking system
- Create customer goodwill through consultative approach to contacts with restaurant staff
Desired Experience- 1-2 years experience providing customer support services preferably in a software support environment
- Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
- Solid understanding of the internet (email, web browsers, TCP/IP)
- Solid knowledge of Microsoft operating systems (NT, 2000, XP)
- Strong knowledge of Microsoft Office applications (Excel, Outlook, Word)
- A strong spirit and energy to provide the best support in the restaurant industry
- Excellent customer service skills
- Demonstrated interpersonal skills and ability to work as part of a team
- Strong communication skills: active listening, writing/typing, informal communication
- Strong problem solving/troubleshooting skills
To apply, click here. |
Senior Engineer positions (San Francisco, CA)
DescriptionWe have multiple positions open in our Restaurant software and Web teams.
Desired Experience- Must have good database knowledge & skills.
- Must have strong design skills. Must be able to explain products that they have designed, including tradeoffs they made and why.
- Must have solid conceptual understanding of the end-to-end systems that they have worked on, including: how and why functions/features were distributed, performance/scalability tradeoffs.
- Must have strong coding skills. Must have a good fundamental grasp of programming concepts and constructs specific to one of our target languages
- Must be an effective user of the Microsoft toolset. Almost everything that we do is based on Windows.
- Must be familiar with a source control system such as CVS, Subversion, ClearCase, or similar systems.
- Must have good troubleshooting and problem-solving skills. Must be able to describe problems that they have solved including how they found the root cause and how they solved it.
- Must have experience with performance measurement and diagnosis/fixing of performance issues.
- Must have experience with multi-threaded software (must have written some). Must be able to articulate benefits and issues associated with multi-threading.
- Must have some experience working in a structured environment with a defined software development process.
RequirementsRestaurant software team
- must have strong C++ experience.
Web software team
- must have strong knowledge of HTML and XML
- must have strong C#/.net programming skills
- C++ is a plus
Specific expertise that is of particular interest to us:
- Security
- Email
- SOX (Sarbanes/Oxley)
- PCI (Credit Card security)
- Networking
- Test automation
- Fluency in Japanese, German, Spanish, or French
To apply, click here. |
Project Coordinator (Frankfurt, Germany)
DescriptionReporting to the Operations Manager, the Project Coordinator (PC) assumes responsibility for coordinating all aspects of the installation process for OpenTable systems, including scheduling installation and training appointments for the Field Operations Specialists.
Responsibilities- Logistical Management of all OpenTable assigned installations
- Maintain and coordinate installation resource schedules
- Distribution and collection of Site Survey material from a new customer
- Configure internal systems to prepare a restaurant to be featured on www.opentable.com
- Coordinate all third party hardware/software installation logistics
- Provide all relevant installation information to Field Operations staff
- Provide accounting end of project billing information
- Prepare reports on Field Operations activity
- Interface with Internet connectivity providers (e.g. placing orders, reviewing invoices, etc.)
- Receive and schedule site Field Operations site visit requests from other departments (e.g. Customer Support, Client Relations)
Desired Experience- Bachelors degree or equivalent
- 1-2 years experience managing projects in a customer-facing environment
- Excellent communication skills – both verbal and written
- Ability to generate and follow a detailed project through to completion
- Demonstrated ability to learn new PC and Web-based applications
- Knowledge and experience using MS Office and MS Office applications
- Ability to understand issues and solve problems in a timely manner
- Proven organizational skills (e.g. time management, multi-tasking, to-do list management, scheduling, etc.)
- Demonstrated ability to perform well under pressure and meet aggressive deadlines
- Proven ability to work across many departments to solve problems and achieve results
Requirements
To apply, click here. |
Domestic Accounting Manager (San Francisco, CA)
DescriptionThe Accounting Manager manages the Accounting activities, supervises department employees, and manages the monthly close process. The position requires both supervisory skills and hands on skills to accomplish the responsibilities of the position. Incumbent will be responsible for people management of Accounting team consisting of approximately 5-7 members.
Responsibilities- Manage monthly close process, including maintenance of detailed close calendar/checklist
- Primary reviewer of all balance sheet reconciliations, in accordance with established policies/procedures, and responsibility for compiling month-end close package evidencing all manner of review
- Manage Accounting Department employees, including General Ledger Accountants and Accounts Payable
- Train and mentor Accounting team members, providing feedback and coaching
- Recruit, interview and hire talented Accounting team members
- Serve as primary contact with external auditors for quarterly and annual financial statement audits
- Oversee preparation of Sales & Use Tax Returns and Property Tax returns. Prepare and remit information to external tax firm for compilation of quarterly tax estimates and annual corporate tax return
- Assist with development and maintenance of Accounting policies and procedures, in accordance with GAAP, SOX and Company objectives
- Research and resolve escalated accounting issues
- Various special projects and ad hoc analysis as assigned
Desired Experience- BA/BS Degree in Accounting or equivalent, CPA a plus
- Five to seven years experience accounting experience, with at least two years of people management experience and/or management of an accounting team
- Proven ability to manage, train and coach staff
- Excellent organizational and planning skills: task prioritization and effective time management
- Strong writing, presentation and informal communication skills
- Ability to understand issues and solve problems in a timely manner
- Comfortable working independently under limited supervision in an unstructured environment
- Proven ability to work across many departments to solve problems and achieve results
- Thorough knowledge of Microsoft Office products, with emphasis on Excel and Access. Solid understanding of a mid-level accounting package, preferably Microsoft Great Plains
To apply, click here. |
Sr. General Ledger Accountant (San Francisco)
Description
Responsibilities- Performs professional work requiring knowledge of GAAP, and a good understanding and application of concepts, theories, principles, practices, terminology and applied bases of accounting
- Ensures all requisite journal entries are processed.
- Reconciles all balance sheet accounts and ensures that all reconciling items are cleared the following month.
- Prepares month-end and quarter-end reconciliations of all assigned accounts.
- Prepares account analysis or management reporting on an as-needed or requested basis.
- Primary responsibility for preparation of sales tax returns in multiple jurisdictions.
Desired Experience- Bachelor’s degree in Accounting or Finance.
- 4-6 years experience that demonstrates a solid knowledge and understanding of GAAP, auditing and controls, financial statements, consolidations and general ledger principles.
- Must have demonstrated experience with preparation of account reconciliations and participation in month-end close processes.
- Strong Microsoft Office skills – with particular emphasis on Excel. Experience with computerized accounting systems – experience with Microsoft Great Plains/Dynamics and FRX preferred.
- Experience with preparation of corporate federal, state and local income tax returns a plus.
- Must be able to demonstrate ability to document policies and procedures and implement sound business processes.
- Strong attention to detail with efficiency and excellence.
- Candidate must be able to effectively multi-task and work autonomously and proactively. Must also be able to work under very tight deadlines with a sense of urgency.
- Excellent written and oral communication skills and a willingness to communicate with both internal and external contacts.
To apply, click here. |
Sr. Manager, Inside Sales (San Francisco, CA)
DescriptionThe Inside Sales Manager is charged with increasing the monetary value of the OpenTable installed restaurant base by executing sales promotions of additional OpenTable products and services. S/he will work closely with the inbound support and client relations teams to create consultative selling initiatives and will be responsible for achieving agreed upon sales goals. The selling work will be done primarily over the phone, either by identifying sales opportunities during inbound support calls or by offering appropriate complementary products/services to customers via outbound calling.
Responsibilities- Design and execute on programs to sell additional products and services to existing OpenTable customers
- Meet or exceed agreed upon sales targets
- Work with the Senior Director of Customer Support to implement plans to offer additional products to customers calling in for technical support (where appropriate)
- With the Director of Client Relations, create a lead-generation process in which the Client Relations Manager identifies a selling opportunity and transmits that lead to the direct sales team
- Create a channel that enables the sharing of sales best practices from the field sales team (Account Executives)
- Design, recommend, and implement a structure that creates the proper incentives for sales success without compromising service quality (i.e. compensation structure, sales contests, recognition progr
- Incumbent will have direct responsibility for an outbound team and will work closely with the Customer Support team on programs focusing on inbound calls
Desired Experience- 5-7 years management experience in a direct sales and service capacity
- Proven track record in meeting or exceeding aggressive direct sales targets
- Demonstrated ability to recruit, motivate and inspire enthusiastic and competitive employees committed to customer service
- Experience developing compensation plans and recognition programs for inbound and outbound sales teams
- Exceptional communication skills (written & verbal)
- Ability to work in a fast-moving, unstructured and changing environment
- Strong desire to learn and constantly take on new challenges
- Excellent interpersonal skills: tact, discretion and ability to build credible relationships with management and functional staff from a range of disciplines
- BA or BS degree or equivalent
To apply, click here. |
Client Relations Manager (Mexico City, Mexico)
DescriptionReporting to the Director of Client Relations, the Client Relations Manager assumes responsibility for the restaurant relationship after the sale and installation is completed. S/he is charged with maximizing customer satisfaction and driving deep utilization of OpenTable services. S/he will encourage restaurants to increase their Internet inventory, participate fully in OpenTable promotions, utilize the marketing tools in the OpenTable system and refer diners to the OpenTable web site. The Client Relations Manager will also gather feedback from restaurants to drive feature and functionality requirements for product upgrades. Based in Mexico City, this person will primarily serve OpenTable customers in Mexico City, with secondary focus on other markets in Mexico as they develop. Candidate should expect up to 50% travel.
Responsibilities- Visit restaurant partners to train, educate, encourage and gather customer feedback.
- Drive participation in OpenTable promotional programs.
- Act as an advocate for restaurant customers, resolving cross-functional issues.
- Work with the Customer Support and Field Operations teams to escalate technical problems and enhance customer satisfaction.
- Work with Sales and Operations teams to formulate restaurant specific strategies to increase Internet reservation velocity and customer satisfaction.
- Act as the high-level point of escalation for restaurant customer concerns.
- Work with Marketing team to help design and execute restaurant specific marketing programs.
- Manage restaurant retention rate; aid in the re-signing of customers with expired contracts.
- Place the OpenTable Concierge product with local hotels. Visit hotels to train, educate, encourage and gather feedback from concierges.
Desired Experience- Excellent communication, listening, influencing and training skills
- Demonstrated client service bias
- Proven ability to work across many departments to solve problems and achieve results
- OpenTable software experience a plus
- Comfortable working in an unstructured and entrepreneurial environment
- College degree preferred
- Demonstrated success building and maintaining business/customer relationships
- Analytical skills to make and support business decisions
- Excellent organization and time management skills
Requirements- Fluent in both Spanish and English
- 2-3 years account management experience and/or experience in a restaurant environment
To apply, click here. |
Client Relations Manager (Frankfurt, Germany)
Description
Responsibilities- Introduce the newly signed and installed restaurant customer to OpenTable processes.
- Visit restaurant partners to train, educate, encourage and gather customer feedback.
- Drive participation in OpenTable promotional programs, such as the Dining Incentives Program
- Manage restaurant retention rate; aid in the re-signing of customers with expired contracts.
- Act as an advocate for restaurant customers, resolving cross-functional issues.
- Work with the Customer Support and Field Operations teams to escalate technical problems and enhance customer satisfaction.
- Work with Sales and Operations teams to formulate restaurant specific strategies to increase Internet reservation velocity and customer satisfaction.
- Act as the high-level point of escalation for restaurant customer concerns.
- Work with Marketing team to help design and execute restaurant specific marketing programs and seminars.
- Place the OpenTable Concierge product with local hotels. Visit hotels to train, educate, encourage and gather feedback from concierges.
Desired Experience- 2-3 years account management experience or equivalent experience in a restaurant environment
- Excellent communication, listening, influencing and training skills
- Demonstrated client service bias
- Proven ability to work across many departments to solve problems and achieve results
- College degree preferred
- Demonstrated success building and maintaining business/customer relationships.
- Analytical skills to make and support business decisions
- Excellent organization and time management skills
- OpenTable software experience a plus
- Comfortable working in an unstructured and entrepreneurial environment
RequirementsReporting to the Operations Manager, the Client Relations Manager assumes responsibility for the restaurant relationship after the sale and installation is completed. S/he is charged with maximizing customer satisfaction and driving deep utilization of OpenTable services. S/he will encourage restaurants to increase their Internet inventory, participate fully in OpenTable promotions, utilize the marketing tools in the OpenTable system and refer diners to the OpenTable web site. The Client Relations Manager will also gather feedback from restaurants to drive feature and functionality requirements for product upgrades.
To apply, click here. |
Client Relations Manager (Seattle, WA & PNW)
DescriptionReporting to the Director of Client Relations, the Client Relations Manager assumes responsibility for the restaurant relationship after the sale and installation is completed. S/he is charged with maximizing customer satisfaction and driving deep utilization of OpenTable services. S/he will encourage restaurants to increase their Internet inventory, participate fully in OpenTable promotions, utilize the marketing tools in the OpenTable system and refer diners to the OpenTable web site. The Client Relations Manager will also gather feedback from restaurants to drive feature and functionality requirements for product upgrades. Based in Seattle, Washington, this person will serve OpenTable customers in the Northwestern United States and Canada. Candidate should expect up to 50% travel.
Responsibilities- Visit restaurant partners to train, educate, encourage and gather customer feedback.
- Drive participation in OpenTable promotional programs.
- Actively sell OpenTable’s Dining Incentives Program to restaurants.
- Work to place OpenTable reservation links on customer restaurant web sites.
- Act as an advocate for restaurant customers, resolving cross-functional issues.
- Work with the Customer Support and Field Operations teams to escalate technical problems and enhance customer satisfaction.
- Work with Sales and Operations teams to formulate restaurant specific strategies to increase Internet reservation velocity and customer satisfaction.
- Act as the high-level point of escalation for restaurant customer concerns.
- Work with Marketing team to help design and execute restaurant specific marketing programs.
- Manage restaurant retention rate; aid in the re-signing of customers with expired contracts.
Desired Experience- 2-3 years account management experience or equivalent experience in a restaurant environment
- Excellent communication, listening, influencing and training skills
- Demonstrated client service bias
- Proven ability to work across many departments to solve problems and achieve results
- College degree preferred
- Demonstrated success building and maintaining business/customer relationships
- Analytical skills to make and support business decisions
- Excellent organization and time management skills
- OpenTable software experience a plus
- Comfortable working in an unstructured and entrepreneurial environment
To apply, click here. |
Client Relations Manager (Vancouver, BC & PNW)
DescriptionReporting to the Director of Client Relations, the Client Relations Manager assumes responsibility for the restaurant relationship after the sale and installation is completed. S/he is charged with maximizing customer satisfaction and driving deep utilization of OpenTable services. S/he will encourage restaurants to increase their Internet inventory, participate fully in OpenTable promotions, utilize the marketing tools in the OpenTable system and refer diners to the OpenTable web site. The Client Relations Manager will also gather feedback from restaurants to drive feature and functionality requirements for product upgrades. Based in Vancouver, BC, this person will serve OpenTable restaurant customers in the Northwestern United States and Southwestern Canada. Candidate should expect up to 50% travel.
Responsibilities- Visit restaurant partners to train, educate, encourage and gather customer feedback.
- Drive participation in OpenTable promotional programs.
- Actively sell OpenTable’s Dining Incentives Program to restaurants.
- Work to place OpenTable reservation links on customer restaurant web sites.
- Act as an advocate for restaurant customers, resolving cross-functional issues.
- Work with the Customer Support and Field Operations teams to escalate technical problems and enhance customer satisfaction.
- Work with Sales and Operations teams to formulate restaurant specific strategies to increase Internet reservation velocity and customer satisfaction.
- Act as the high-level point of escalation for restaurant customer concerns.
- Work with Marketing team to help design and execute restaurant specific marketing programs.
- Manage restaurant retention rate; aid in the re-signing of customers with expired contracts.
Desired Experience- 2-3 years account management experience or equivalent experience in a restaurant environment
- Excellent communication, listening, influencing and training skills
- Demonstrated client service bias
- Proven ability to work across many departments to solve problems and achieve results
- College degree preferred
- Demonstrated success building and maintaining business/customer relationships
- Analytical skills to make and support business decisions
- Excellent organization and time management skills
- OpenTable software experience a plus
- Comfortable working in an unstructured and entrepreneurial environment
To apply, click here. |
Account Executive (Frankfurt, Germany)
DescriptionReporting to the European Managing Director this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. The position will be expected to meet monthly sales objectives.
Desired Experience- Minimum of 2-3 years outside sales experience required
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven track record of consultative selling success. The ideal candidate must be competitive, tenacious and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
To apply, click here. |
Account Executive (Monterrey, Mexico)
DescriptionReporting to the Director of Sales this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. The position will be expected to meet monthly sales objectives.
Desired Experience- Minimum of 2-3 years outside sales experience required
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven track record of consultative selling success. The ideal candidate must be competitive, tenacious and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
To apply, click here. |
Account Executive (Cancun, Mayan Riveria )
DescriptionReporting to the Director of Sales this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. The position will be expected to meet monthly sales objectives.
Desired Experience- Minimum of 2-3 years outside sales experience required
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven track record of consultative selling success. The ideal candidate must be competitive, tenacious and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
To apply, click here. |
Account Executive (Mexico City, MX)
DescriptionReporting to the Director of Sales this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. The position will be expected to meet monthly sales objectives.
Desired Experience- Minimum of 2-3 years outside sales experience required
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven track record of consultative selling success. The ideal candidate must be competitive, tenacious and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
To apply, click here. |
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