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OpenTable is the leading supplier of reservation and customer relationship management solutions to the restaurant industry. We are currently recruiting talented, enthusiastic, and creative individuals. If you would like to apply for any of the openings posted below, please send us your résumé and a cover letter clearly identifying the desired position and your qualifications. Phone calls or recruiter inquiries are not welcome. OpenTable offers a competitive salary, stock options and benefits package. OpenTable is an equal opportunity employer.
Field Operations Specialist (London, UK)
DescriptionReporting to the Operations Manager, the Field Operations Specialist assumes responsibility for performing both the technical and training related aspects of the product implementation process and continued support for all OpenTable products.
Responsibilities- Perform all services for a restaurant installation
- Provide initial and follow-up training and technical consulting to OpenTable system users
- Troubleshoot with restaurant sites to solve any OpenTable system or Internet connectivity problems
- Share evening and weekend support duties
- Conduct in-house training seminars for restaurant customers
- Provide feedback to Product Management for product enhancements
- Act as a technical reference for the sales team
- Travel up to 50%
Desired Experience- 1-3 years technical experience with Internet, computers/printers servicing & troubleshooting
- Knowledge of Windows NT, 2000, XP, NT networks, TCP/IP, and DSL
- Excellent organizational and planning skills: task prioritization, effective time management
- Strong writing, presentation and informal communication skills
- Demonstrated customer service skills
- Attitude that embraces continuous process improvement
- Ability to understand issues and solve problems in a timely manner
- Comfortable working independently under limited supervision in an unstructured environment
- Access to reliable transportation and ability to incur reimbursable business expenses
RequirementsLocal candidates desired
German, Spanish or French language skills desired
To apply, click here. |
Country Operations Manager (Frankfurt, Germany)
DescriptionThe Country Operations Manager is ultimately responsible for efficiently meeting the goals of the Operations team. S/he will work with the Director of European Operations to define metrics and assure his/her team has the necessary resources to complete these tasks. S/he will provide training, supervision, coaching and ongoing feedback to the Operations staff. S/he will liaise between the Operations and Sales departments, as well as represent the local Operations team to the greater European and global company. S/he will also drive the development and improvement of all Operations functions.
Responsibilities- Meet the operational goals of the market in terms of new installations, CRM visits, retention, weblinks, support, pre-install work and miscellaneous projects
- Train and mentor Ops team (PC, CRM and FOS) on all aspects of their job and provide regular feedback
- Work with Director of European Operations to define country goals
- Ensure install quality through monthly QA analysis and shadowing
- Ensure CRM quality through regular coaching and shadowing
- Act as a resource for local sales team for pre-sales support including prospect visits
- Work with internal team and procurement person to maintain installation equipment forecast and equipment delivery
- Drive initiatives to improve processes that increase productivity, quality and service
- Ensure proper month-end billing information is submitted timely and correctly to the accountants
- Act as an internal escalation point for all restaurant issues and as an external escalation point for severe restaurant issues
Requirements• 4-5 years technical experience with Internet, computers/printers servicing & troubleshooting
• Knowledge of Windows 2000, XP, NT networks, TCP/IP, DSL, and other forms of Internet connectivity
• Ability to manage, train and coach staff in building technical, customer service and administrative skills
• 2-3 years experience managing a team
• Demonstrated customer service bias and an attitude that embraces process improvement
• Comfortable working independently under limited supervision in an unstructured environment
• Comfortable with variable working hours based on customer needs (e.g. pager duty/on call)
• Demonstrated ability to perform well under pressure and meet aggressive deadlines
• Proven ability to work across many departments to solve problems and achieve results
• Excellent organizational and planning skills: task prioritization, effective time management, working with minimal direct supervision
• Strong writing, presentation and informal communication skills
• Familiarity with OpenTable applications highly desirable
• BA/BS Degree preferred
• Up to 50% travel primarily within Germany with occasional trips to the UK and US
• Bilingual (English and German) or the ability to learn German
To apply, click here. |
Account Manager (Hanover, Germany)
DescriptionReporting to the Director of Sales, this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. The position will be expected to meet monthly sales objectives.
Desired Experience- Minimum of 2-3 years outside sales experience required
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven track record of consultative selling success. The ideal candidate must be competitive, tenacious and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
Must be able to provide proof of eligibility to work in Germany.
To apply, click here. |
Account Executive (Hamburg, Germany)
DescriptionReporting to the Director of Sales, this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. The position will be expected to meet monthly sales objectives.
Desired Experience- Minimum of 2-3 years outside sales experience required
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven track record of consultative selling success. The ideal candidate must be competitive, tenacious and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
Must be able to provide proof of eligibility to work in Germany.
To apply, click here. |
Account Executive (Monterrey, Mexico)
DescriptionReporting to the Director of Sales this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. The position will be expected to meet monthly sales objectives.
Desired Experience- Minimum of 2-3 years outside sales experience required
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven track record of consultative selling success. The ideal candidate must be competitive, tenacious and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
Fluent (written and spoken) in Spanish and English
Must be able to provide proof of eligibility to work in Mexico.
To apply, click here. |
Account Executive (Cancun, Mayan Riveria )
DescriptionReporting to the Director of Sales this position is responsible for raising market specific revenue through signing restaurant prospects in assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. The position will be expected to meet monthly sales objectives.
Desired Experience- Minimum of 2-3 years outside sales experience required
- College degree preferred
- Knowledge of restaurant operations and marketing a plus
RequirementsCandidate should have a proven track record of consultative selling success. The ideal candidate must be competitive, tenacious and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment. Fluent (written and spoken) in Spanish and English
Must be able to provide proof of eligibility to work in Mexico.
To apply, click here. |
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