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OpenTable is the leading supplier of reservation and customer relationship management solutions to the restaurant industry. We are currently recruiting talented, enthusiastic, and creative individuals. If you would like to apply for any of the openings posted below, please send us your résumé and a cover letter clearly identifying the desired position and your qualifications. Phone calls or recruiter inquiries are not welcome. OpenTable offers a competitive salary, stock options and benefits package. OpenTable is an equal opportunity employer.
Technical Support Representative (San Francisco)
DescriptionThe Technical Support Representative (TSR) supports OpenTable restaurant customers and web consumers by responding to various requests, questions, suggestions, and comments via phone and email.
Responsibilities- Handle incoming calls and emails from customers promptly, courteously and with attention to detail.
- Maintain customer-focus to ensure fast response times for all channels of customer communication.
- Support requests from restaurants usually pertaining to OpenTable software, hardware or networking issues.
- Provide training to customers on the use of OpenTable software
- Document all phone contacts in OpenTable’s ticketing system and all email contacts in OpenTable’s email management tool
Desired Experience- 2-3 years experience providing customer support or technical support in a software environment
- Solid understanding of the Internet (email, web browsers)
- Software: MS Windows 2000, XP, Vista, MS Office applications
- Network (LAN/WAN) troubleshooting skills
- Broadband Internet connectivity knowledge is a plus
- A strong spirit and energy to provide the best support in the restaurant industry
- Excellent customer service skills
- Demonstrated interpersonal skills and ability to work as part of a team
- Strong verbal communication skills
- Strong writing skills: ability to communicate professionally with customers via email
- Strong problem solving/troubleshooting skills
- Ability to thrive in a fast-moving, unstructured and changing environment
- Ability to juggle priorities and provide thorough follow up
- Bi-lingual in English and Spanish or English and French is a plus
RequirementsMust be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sr. Software Engineer (Mobile) (San Francisco, CA)
DescriptionAs a Sr. Software Engineer, you will be involved in the full lifecycle of mobile website and application development. Responsibilities include designing, coding, debugging and optimizing front-end components while working with backend systems as well as internal tools. You will also need to be able to analyze requirements, and collaborate with Product, Marketing and other internal teams to ensure successful completion of projects. In addition, you must be able to communicate well and work with external customers. We are looking for a self-starter who consistently delivers on time in a fast-paced team environment and who constantly looks to innovate and improve wherever possible.
Requirements- Must have successfully helped development & support of a high volume, high performance transaction processing website for a minimum of 3 years, mobile website is a plus.
- Experience developing iPhone/iPad application, either a shipping project or a personal project
- Experience Android applications is a plus, either a shipping project or a personal project
- Must have excellent HTML, CSS, and AJAX/JavaScript coding skills.
- Must have expertise in C#, .NET, web services and other web technologies.
- Must have a strong fundamental grasp of programming concepts and constructs.
- Must have excellent database knowledge & skills, including SQL Server experience.
- Must be familiar with a source control system such as Subversion, CVS or similar systems.
- Must be able to diagnose and fix performance related issues.
- Must have experience supporting multiple browsers.
- Must have experience identifying and evaluating new technologies.
- Must have experience working in a structured environment with a defined software development process, e.g. Agile, etc.
- Must have good communication skills, both verbal and written.
- Must be a self-starter and excellent team player.
- Must have experience working with customers – both external and internal.
- SEO knowledge and experience is a plus.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sr. Software Engineer (Infrastructure) (San Francisco, CA)
DescriptionAs a Sr. Software Engineer, you will be involved in the full lifecycle of website and application development. Focus is primarily in the middle tier, backend, and cross-system interaction. Responsibilities include designing, debugging, and optimizing core components of our system with high performance, reliability, and availability requirements. Analyzing, troubleshooting, and resolving performance issues of our production system. You will also need to be able to analyze requirements, and collaborate with Datacenter Operations, Product, Marketing, and Finance. We are looking for a self-starter who consistently delivers on time in a fast-paced team environment and who constantly looks to innovate and improve wherever possible.
Requirements- Must have at least 5 years of software engineering experience.
- Must have at least 3 years C# experience
- Must have at least 3 years database development experience
- Must have strong multi-threaded experience
- Must be able to design reliable systems and services. Must be able to explain products that you have designed, including tradeoffs you made and why.
- Must have proven track record of designing robust, scalable high-performance systems.
- Must have solid conceptual understanding of the end-to-end systems that you have worked on, including: how and why functions/features were distributed, performance/scalability tradeoffs.
- Must be knowledgeable in performance tuning techniques and performance analysis
- Must have excellent coding skills. Must have a strong fundamental grasp of programming concepts and constructs.
- Must have expertise in C#, .NET, SOAP, REST, JSON and other web technologies.
- Must be familiar with a source control system such as Subversion, CVS or similar systems.
- Must have experience troubleshooting complex systems. Must be able to describe the tools and methods used to find the root cause.
- Must have experience identifying and evaluating new technologies.
- Must have experience working in a structured environment with a defined software development process, e.g. Agile, etc.
- Must have good communication skills, both verbal and written.
- Must be a self-starter and excellent team player.
- Must have experience working with customers – both external and internal.
- Must have experience leading a project. Includes making sure the project is on schedule, making decisions necessary to bring project in on time, and communicating status to management and peers.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sr. Software Engineer (San Francisco, CA.)
DescriptionAs a Sr. Software Engineer, you will be involved in the full lifecycle of website and application development. Responsibilities include designing, coding, debugging and optimizing both frontend and backend components as well as internal tools. You will also need to be able to analyze requirements, and collaborate with Product, Marketing and other internal teams to ensure successful completion of projects. In addition, you must be able to communicate well and work with external customers. We are looking for a self-starter who consistently delivers on time in a fast-paced team environment and who constantly looks to innovate and improve wherever possible.
Requirements- Must have at least 3 - 4 years of software engineering experience.
- Must have strong design skills. Must be able to explain products that you have designed, including tradeoffs you made and why.
- Must have proven track record of designing robust, scalable high-performance systems.
- Must have solid conceptual understanding of the end-to-end systems that you have worked on, including: how and why functions/features were distributed, performance/scalability tradeoffs.
- Must have excellent coding skills. Must have a strong fundamental grasp of programming concepts and constructs.
- Must have expertise in C#, .NET, HTML, CSS, AJAX/JavaScript, SOAP, REST, and other web technologies.
- Must have good database knowledge & skills, including SQL Server experience.
- Must be familiar with a source control system such as Subversion, CVS or similar systems.
- Must have good troubleshooting and problem-solving skills. Must be able to describe problems that you have solved including how you found the root cause and how you solved it.
- Must have experience with multi-threaded software.
- Must have experience identifying and evaluating new technologies.
- Must have experience working in a structured environment with a defined software development process, e.g. Agile, etc.
- Must have good communication skills, both verbal and written.
- Must be a self-starter and excellent team player.
- Must have experience working with customers – both external and internal.
- Must have experience leading a project. Includes making sure the project is on schedule, making decisions necessary to bring project in on time, and communicating status to management and peers.
- SEO knowledge and experience is a plus.
- Mobile development experience is a plus.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Software Engineer (San Francisco, CA)
DescriptionSoftware Engineer position, working on OpenTable’s web and restaurant software products.
Responsibilities- Design, code, unit test, debug, document components or sub-systems based on a design or test plan
RequirementsRequirements
- Must have excellent coding skills. Must have a strong fundamental grasp of programming concepts and constructs.
- Must have minimum of 1 year software development experience with C# and .NET.
- Must have minimum of 6 months software development experience giving expertise with
- web presentation layer skills like HTML, CSS, and Javascript.
- SQL Server, including writing queries and stored procedures.
- multi-threaded software.
- Must have experience with a source control system such as Subversion, CVS or similar systems.
- Excellent verbal and written communication skills.
- Strong problem analysis/resolution skills.
- Must be a self-starter and excellent team player.
- Bachelors Degree in Computer Science or equivalent.
Position Requirements:
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
To apply, click here. |
Sr. Software Engineer, Restaurant Products Development Team (San Francisco)
DescriptionOpenTable invites exceptional engineers to join our Restaurant Products Development Team. This team is developing the next generation restaurant products. They also support existing client and server products, including our high-performance back-end server systems and the Electronic Reservation Book – Opentable’s award-winning interactive restaurant management system.
The ideal candidate enjoys working in a highly structured and team-oriented environment that uses the Agile / Scrum methodology. They will work in close collaboration as part of a cross-functional team to produce highly-reliable and scalable systems in a production environment.
You should enjoy writing solid, well-documented code for reliable and scalable distributed systems. Selected candidates should have demonstrated solid coding experience and enjoy multitasking between various projects.
This position will report directly to the Engineering Manager.
Responsibilities- Work with engineering management to plan product release cycles and roadmap
- Work with multiple teams to coordinate feature development
- Own one or more core software products/services – including design, implementation, and production support
- Design, develop and maintain Win32 C++ as well as C# client and server infrastructure products
- Develop data models, SQL Server DDL and T/SQL stored procedures
- Develop and lead reviews of technical specifications
- Review test plans to ensure proper integration and testing of new features
Desired Experience- 4+ years of commercial software development experience
- Solid background in object oriented design and development
- Solid C++ skills using the Win32 API
- C# is desirable but not required
- Experience developing data models, SQL Server DDL and T/SQL stored procedures
- Agile and Scrum are desirable but not necessary
- Experience developing and owning major revisions to an entire software product
- Experience in designing software to be robust, extensible and maintainable
- Passion for collaborating with talented engineers to create innovative and new products in a fast-paced and challenging environment
- Excellent verbal and written communications skills
- Bachelor’s degree in technical field required (CS, CE, ME, EE, Math, Physics, etc.)
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Restaurant Operations Consultant (Montreal)
DescriptionReporting to the Field Operations Manager, the Restaurant Operations Consultant performs both the training and installation of all OpenTable products.
Responsibilities- Perform all services for a restaurant installation (averaging 3 sites per week)
- Provide initial and follow-up training on the use of the OpenTable system
- Assist restaurant with getting their OpenTable system connected to the Internet
- Assist restaurant management with the configuration of the OpenTable system to optimize reservation flow
- Provide feedback to Product Management for product enhancements
Desired Experience- Experience training non-technical customers on the use of software
- Demonstrated customer service skills
- Knowledge of Microsoft Windows, Windows networks, Printers, TCP/IP, and DSL
- Excellent organizational and planning skills: task prioritization, effective time management
- Strong writing, presentation and informal communication skills
- Attitude that embraces continuous process improvement
- Ability to understand issues and solve problems in a timely manner
- Comfortable working independently under limited supervision in an unstructured environment
- Access to reliable transportation and ability to incur reimbursable business expenses
- ”Front of house” restaurant experience
- Experience working in a role that requires travel
- OpenTable software experience a plus
- College degree preferred
- Must be fluent (written and spoken) in French and English.
Requirements- Travel up to 75% to restaurant sites and occasionally to corporate headquarters (located in San Francisco)
Fluent (written and spoken) in French and English. Must be able to provide proof of eligibility to work in Montreal.
Position Requirements:
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands, to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required. Ability to lift 30 pounds required.
To apply, click here. |
Accounts Receivable Specialist (San Francisco, CA)
DescriptionAccount Management
- Design and implement collection strategies and resolve collection issues in collaboration with management, internal partners and customers
- Appropriately escalate collection issues both internally and within the customers’ organization
- Effectively collaborate with internal partners and communicate a single message to our customers
- Field incoming customer requests from our billing phone queue and general e-mail account
- Research and resolve accounting inquires from customers
- Identify and resolve root causes
Account Maintenance
- Apply daily cash receipts
- Enter various adjustments against AR
- Organize and maintain customer files
- Reconcile customers’ information in 3 interrelated databases
- Various ad hoc projects
Desired Experience- 3 years related experience
- College degree preferred
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to understand issues, demonstrate resourcefulness, and solve problems in a timely manner
- Strong organizational skills: task prioritization, effective time management
- Performs well under pressure and meets aggressive deadlines
- Must possess excellent written and verbal skills, be able to multi-task and prioritize multiple projects
- Thorough knowledge of Microsoft Word, Excel and Outlook required
RequirementsMust be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands, talk, and hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Helpdesk / IT Support Technician (San Francisco, CA)
DescriptionThe Help Desk / IT Support Technician is responsible for providing laptop / desktop support to all OpenTable employees and contractors, including field specialists, sales staff, and others working from remote locations.
Support new hire and termination processes, and related IT support functions - such as software installations, computer moves and upgrades, coaching the staff on new / existing hardware and software, PC desktop and laptop maintenance. Also responsible for planning, maintaining and managing the day-to-day operations of printers, computer and telephone systems.
Desired Experience- 2 years experience working in a Windows environment
- Post secondary education from Community College or University
- Preference will be given to candidates with training, experience or certification in IT or networking, and previous helpdesk or call center experience
- Experience with Ghost, BigFix, and McAfee desktop security products a bonus
- Previous experience working in a SOX environment a plus
RequirementsEssential Duties & Responsibilities:
- Handle Tier 1 helpdesk service requests - submitted via ticketing system or helpdesk phone support service
- Follow up on outstanding requests and ensure timely resolution
- Configure and ship hardware for new hires working in remote offices
- Resolve equipment issues in corporate office conference rooms
- Manage and monitor internal assets to ensure accurate inventory records
- Other duties may be added and/or assigned as needed
Qualifications: To perform this job successfully, an individual must possess the knowledge, skills, and abilities listed below:
- Strong knowledge of Microsoft products including Windows 7, Windows XP, Microsoft Office (2007,2010) and SharePoint
- Knowledge of Active Directory maintenance and modifications (creating and editing users and GPO’s)
- Knowledge of Exchange 2007, 2010 (creating and modifying mailboxes and public folders)
- Knowledge of phone systems (Avaya)
- PC hardware (laptops and desktops), printers, scanners, computer peripherals
- Mobile devices (iOS, Android)
- Mobile Broadband (MiFi and Mobile Broadband Cards)
- Macintosh hardware and software (OS X)
- Ethernet, TCP/IP and VPN technology from the client PC perspective
- File Server knowledge
- McAfee Products - security, laptop encryption and backup
- Hardware Image experience
- Macintosh support
- Strong customer service skills
- Exceptional troubleshooting skills
- Ability to communicate technical information to both technical and non-technical employees
- Ability to multi-task
Must be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Client Relations Manager - Table Maestro (Charleston, SC)
DescriptionBASIC FUNCTION: Accountable for managing all client relations actives. The Client Relations Manager (CRM) assumes responsibility for the restaurant relationship after the sale and during installation. S/he is responsible for being the primary contact for Table Maestro restaurant customers in order to maximize customer satisfaction and drive deep utilization of company products and services. The CRM will also gather feedback from restaurants to drive feature and functionality requirements for product upgrades.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Client Manager works with operations manager to serve client base with highest level of service and greatest efficiency. This includes installation and maintenance of accounts, establishing client relations campaign, design and maintenance of client newsletter. Client Manager is responsible for complete oversight of their clients, insuring their highest satisfaction. Client manager is responsible for developing each client, selling additional services and determining effective ways to meet additional needs.
Responsibilities- Building/Introduction of Account Profiles
- Trouble Shoot Client Problems and Concerns
- On-board and install New Accounts
- Keep accurate records of all client relations activities
- Manage account information and ensure client satisfaction
- Secure 5% increase of additional TM services per client bi-annually
- Design and maintain client newsletter
- Serve as intermediary between sales force and operations center
- Complete Customer Satisfaction Surveys
- Identify new outlets for growth
Desired Experience- BS degree in management, communication, hospitality; related degrees acceptable
- 2-3 years experience in a restaurant environment
- Strong participative leadership experience and problem solving skills
- 3-5 years proven client relations experience
- Excellent communication, listening, influencing and training skills
- Demonstrated client service bias
- Proven ability to work across many departments to solve problems and achieve results
- Demonstrated success building and maintaining business/customer relationships
- Analytical skills to make and support business decisions
- Excellent organization and time management skills
- OpenTable software experience a plus
RequirementsMaintain 40 hour per week schedule, Monday-Friday 8:30am to 6:00pm
Extended hours may be required outside of normal scheduled hours
Must be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Account Manager (South Carolina / Georgia)
DescriptionReporting to the Sr. Regional Manager, this position is responsible for both client acquisition and retention in the identified market.
Client acquisition (80%): Responsible for selling the OpenTable Electronic Reservation Book to restaurant prospects in an assigned area. S/he must develop plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. This position will be expected to meet monthly sales objectives.
Client retention (20%): Responsible for managing the restaurant relationship of a portfolio of customers. S/he is charged with maximizing customer satisfaction and driving deep utilization of OpenTable services and maintaining a high customer retention rate.
Responsibilities- Sign new restaurant customers according to sales forecast.
- Visit restaurant customers to train, educate, encourage and gather customer feedback.
- Work with restaurants to drive specific strategies to increase Internet reservation velocity through promotional programs, optimized floor management, and guest database enhancements.
- Work to place OpenTable reservation links on customer restaurant web sites.
- Act as the high-level point of escalation for restaurant customer concerns and coordinate with OpenTable teams to escalate technical problems and enhance customer satisfaction.
- Manage restaurant retention rate and aid in the re-signing of customers with expired contracts.
Desired Experience- 3-5 years outside sales experience, account management experience or equivalent experience in a restaurant environment
- Proven track record of consultative selling and/or account management
- Excellent communication, listening, influencing and training skills
- Analytical skills to make and support business decisions, i.e. P&L projections, breakeven and ROI analysis
- Excellent organization and time management skills
- Demonstrated client service bias and success building and maintaining business/customer relationships
- Proven ability to work across many departments to solve problems and achieve results
- Self-motivation with the ability to perform well under pressure in an entrepreneurial environment
- OpenTable software and/or Guest Bridge experience a plus
- College degree preferred
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands, arms, and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
The above information is representative of the work performed in this position, however it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sales Representative (London, UK)
DescriptionReporting to the Country Sales Director this position is responsible for raising specific revenue and for meeting monthly & quarterly sales quotas in an assigned territory selling OpenTable products and services. Experience planning and delivering product presentations to the client.
Desired Experience- Minimum 1-2 years direct sales experience required
- Knowledge of restaurant operations and marketing a plus
- College degree preferred
Requirements- Preferred candidate should have a track record of high activity, short sales cycle experience
- Experience with prospecting (cold calling and door stepping)
- Must be self-motivated and have ability to perform well under pressure and against aggressive deadlines in an entrepreneurial/start-up environment.
- Strong quantitative and analytical management and organizational skills
- Superb negotiation and decision-making skills
- Excellent written and oral communication skills
- Outstanding organizational and planning skills: task prioritization, effective time management
- Confidence to communicate at all levels
- Ability to prepare and deliver presentations
- Travel and visit client sites
To apply, click here. |
Sales Representative, OTConnect (New York)
DescriptionThis position is responsible for meeting monthly & quarterly sales quotas in an assigned territory selling OpenTable products and services.
Responsibilities- Media sales experience a plus
- Knowledge of restaurant operations and marketing a plus
- Minimum 1 year sales experience required
- College degree preferred
RequirementsPreferred candidate should have a track record of high activity, short sales cycle experience. Excellent written and oral communication skills, very good negotiation and decision-making skills, strong quantitative and analytical management and organizational skills
Must be self-motivated and have ability to perform well under pressure and against aggressive deadlines in an entrepreneurial/start-up environment.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
Please click on the link below to apply. This process has 3 steps:
1. Self-registration and upload resume
2. Background questions
3. One pre-employment assessment
Please allow about 15 minutes to complete the process.
If you do not complete the process in one sitting, you can return and complete the session at a later time by returning to this page and clicking on the link below. Applications will not be reviewed until the process is complete. Please note, after completing the background questions, you will be directed to begin the assessment section. The assessment must be completed in one sitting. Please allow at least 10 minutes of uninterrupted time in a quiet location for this section. Scratch paper and a writing instrument are recommended for the assessment.
To apply, click here. |
Salesforce.com Administrator (San Francisco, CA)
DescriptionSalesforce.com Administrator. Reporting to the Sr. Director of Sales and Sales Operations, this position is responsible for maintaining and optimizing the use of Salesforce.com within the Sales and Restaurant Relations team.
Responsibilities- Daily maintenance of salesforce.com for a team of 200+ users, globally
- Research, recommend and implement process improvement with Salesforce.com
- Data quality management including data accuracy, de-duping, and new data acquisition
- Management of regular and ad-hoc reporting requests
- Implementation and training on Salesforce.com basics with new hires and new departments as needed
- Lead for integration initiatives with other internal systems, as needed
- Lead for sales process adoption and compliance
- Territory management – including new hires, territory divisions, analysis, and recommendations
- Lead management – process and maintenance for lead routing including multiple countries and multiple roles
Desired Experience- 3-5 years experience as a Salesforce.com administrator
- Experience working with large, global teams
- Proven track record of managing complex data scenarios and multiple integrations
- Excellent communication, listening, influencing and training skills
- Analytical skills to make and support business decisions, i.e. P&L projections, breakeven and ROI analysis
- Excellent organization and time management skills
- Proven ability to work across many departments to solve problems and achieve results
- Self-motivation with the ability to perform well under pressure in an entrepreneurial environment
- College degree preferred
RequirementsApplicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands, arms, and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
The above information is representative of the work performed in this position, however it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
To apply, click here. |
Sales Associate (Boulder, CO)
DescriptionAbility to speak and write in French fluently is required for this position. Reporting to Sales Associate Team Lead, the Sales Associate will have responsibility for initiatives that increase sales effectiveness and efficiency. These responsibilities include but are not limited to:
Responsibilities- Generate sales leads. Assist with sales prospecting both on the phone and in-person to schedule appointments for Account Executives in their region
- Implement lead generation programs as they are developed by the Restaurant Marketing team
- Create and distribute sales messages to restaurant prospects using traditional mailings and targeted email marketing
- Support OTConcierge sales efforts. Enlist and train area concierge for online booking of reservations.
- Provide general sales support to North American sales team. Ensure lead handoffs to Account Executives are successful, and exceed customer's satisfaction
- Respond to requests from prospects for additional product information
- Keep management informed of all activity, including timely preparation of reports
- Organize, prepare for and attend regional tradeshows
- Some travel required for market research and sales initiatives
Desired Experience- Ability to speak and write in French fluently is required
- 1-2 years of work experience
- Inside or outside sales experience a plus
- Strong computer and organizational skills
- Excellent PowerPoint and Excel skills
- Superior communication skills, both written and verbal
- Strong attention to detail
- Experience with SalesForce preferred
- Ability to multitask and work independently
RequirementsMust be able to provide proof of eligibility to work in the United States.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIROMENT: While performing duties of this job, the employee may be required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
Please click on the link below to apply. This process has 3 steps:
1. Self-registration and upload resume
2. Background questions
3. One pre-employment assessment
Please allow about 15 minutes to complete the process.
If you do not complete the process in one sitting, you can return and complete the session at a later time by returning to this page and clicking on the link below. Applications will not be reviewed until the process is complete. Please note, after completing the background questions, you will be directed to begin the assessment section. The assessment must be completed in one sitting. Please allow at least 10 minutes of uninterrupted time in a quiet location for this section. Scratch paper and a writing instrument are recommended for the assessment.
To apply, click here. |
Account Executive (New Hampshire/Maine/Vermont)
DescriptionThis position is responsible for meeting monthly & quarterly sales quotas in an assigned territory selling OpenTable products and services. This position will cover New Hampshire, Maine, and Vermont.
Desired Experience- Media sales experience a plus
- Knowledge of restaurant operations and marketing a plus
- Minimum of 2-3 years outside sales experience required
- Ability to self-motivate and work independently
- College degree preferred
RequirementsPreferred candidate should have a track record of high activity, short sales cycle experience. Excellent written and oral communication skills, very good negotiation and decision-making skills, strong quantitative and analytical management and organizational skills
Must be self-motivated and have ability to perform well under pressure and against aggressive deadlines in an entrepreneurial/start-up environment.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIROMENT: While performing duties of this job, the employee is required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
Please click on the link below to apply. This process has 3 steps:
1. Self-registration and upload resume
2. Background questions
3. One pre-employment assessment
Please allow about 15 minutes to complete the process.
If you do not complete the process in one sitting, you can return and complete the session at a later time by returning to this page and clicking on the link below. Applications will not be reviewed until the process is complete. Please note, after completing the background questions, you will be directed to begin the assessment section. The assessment must be completed in one sitting. Please allow at least 10 minutes of uninterrupted time in a quiet location for this section. Scratch paper and a writing instrument are recommended for the assessment.
To apply, click here. |
Sales Representative (St. Louis)
DescriptionThis position is responsible for meeting monthly & quarterly sales quotas in an assigned territory selling OpenTable products and services.
Responsibilities- Media sales experience a plus
- Knowledge of restaurant operations and marketing a plus
- Minimum 1 year sales experience required
- Ability to self-motivate and work independently
- College degree preferred
RequirementsPreferred candidate should have a track record of high activity, short sales cycle experience. Excellent written and oral communication skills, very good negotiation and decision-making skills, strong quantitative and analytical management and organizational skills
Must be self-motivated and have ability to perform well under pressure and against aggressive deadlines in an entrepreneurial/start-up environment.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
Please click on the link below to apply. This process has 3 steps:
1. Self-registration and upload resume
2. Background questions
3. One pre-employment assessment
Please allow about 15 minutes to complete the process.
If you do not complete the process in one sitting, you can return and complete the session at a later time by returning to this page and clicking on the link below. Applications will not be reviewed until the process is complete. Please note, after completing the background questions, you will be directed to begin the assessment section. The assessment must be completed in one sitting. Please allow at least 10 minutes of uninterrupted time in a quiet location for this section. Scratch paper and a writing instrument are recommended for the assessment.
To apply, click here. |
Account Executive (Seattle, WA)
DescriptionThis position is responsible for selling the OpenTable Electronic Reservation Book and OTConnect products to restaurant prospects in an assigned territory. He or she must develop sales plans for each prospect, assess prospect readiness, audit prospect customer relationship management processes and identify opportunities for improvement with OpenTable solutions. The position will be expected to meet monthly sales objectives.
Desired Experience- Media sales experience a plus
- Knowledge of restaurant operations and marketing a plus
- Minimum of 2-3 years outside sales experience required
- Ability to self-motivate and work independently
- College degree preferred
RequirementsCandidate should have a proven track record of consultative selling success. The ideal candidate must be competitive, tenacious and results driven. Candidate must possess excellent written and oral communication skills, with proven negotiation and decision-making ability. Ability to prepare P&L projections, breakeven analyses and formal presentations, excellent time management and organizational skills.
Must be self-motivated and have ability to perform well under pressure and against aggressive goals and deadlines in an entrepreneurial/start-up environment.
Applicant must have legal right to work in U.S.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands, to reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIROMENT: While performing duties of this job, the employee is required to travel and visit client sites. A clean driving record, valid license and access to reliable transportation are required.
OpenTable Inc. Is an Equal Opportunity Employer M/F/D/V
Please click on the link below to apply. This process has 3 steps:
1. Self-registration and upload resume
2. Background questions
3. One pre-employment assessment
Please allow about 15 minutes to complete the process.
If you do not complete the process in one sitting, you can return and complete the session at a later time by returning to this page and clicking on the link below. Applications will not be reviewed until the process is complete. Please note, after completing the background questions, you will be directed to begin the assessment section. The assessment must be completed in one sitting. Please allow at least 10 minutes of uninterrupted time in a quiet location for this section. Scratch paper and a writing instrument are recommended for the assessment.
To apply, click here. |
Sales Representative (Western BC/Saskatchewan)
DescriptionThis position is responsible for meeting monthly & quarterly sales quotas in an assigned territory selling OpenTable products and services.
Desired Experience- Media sales experience a plus
- Knowledge of restaurant operations and marketing a plus
- Minimum 1 year sales experience required
- Ability to self-motivate and work independently
- College degree preferred
RequirementsPreferred candidate should have a track record of high activity, short sales cycle experience. Excellent written and oral communication skills, very good negotiation and decision-making skills, strong quantitative and analytical management and organizational skills
Must be self-motivated and have ability to perform well under pressure and against aggressive deadlines in an entrepreneurial/start-up environment.
Applicant must have legal right to work in Canada.
Please click on the link below to apply. This process has 3 steps:
1. Self-registration and upload resume
2. Background questions
3. One pre-employment assessment
Please allow about 15 minutes to complete the process.
If you do not complete the process in one sitting, you can return and complete the session at a later time by returning to this page and clicking on the link below. Applications will not be reviewed until the process is complete. Please note, after completing the background questions, you will be directed to begin the assessment section. The assessment must be completed in one sitting. Please allow at least 10 minutes of uninterrupted time in a quiet location for this section. Scratch paper and a writing instrument are recommended for the assessment.
To apply, click here. |
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