Hawaii Prince - Hakone
Hawaii Prince - Hakone

Hawaii Prince - Hakone

  • Dining Style: Casual Elegant
  • Website: http://www.princeresortshawaii.com/hawaii-prince-hakone.php
  • Phone: 8089444494x
  • Hours of Operation:

    Dinner: Wednesday & Thursday: 5:00 PM - 9:00 PM

    Friday - Sunday: 5:00 PM - 9:30 PM
  • Payment Options: AMEX,Carte Blanche,Diners Club,Discover,JCB,MasterCard,Visa
  • Cuisine: Japanese
  • Executive Chef: Masami Shimoyama
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Full Bar, Non-Smoking Restaurant, Wheelchair Access
  • Private Party Contact: Dining Reservations 8089444494x

Getting there

  • Cross Street: Ala Moana Blvd.
  • Parking: Hotel Parking
  • Parking Details: Hotel self parking or valet parking available with restaurant validation.
A word from Hawaii Prince - Hakone
Chef Masami Shimoyama brings the authentic cuisine of Japan to the tranquil and picturesque setting of Hakone. Enjoy his delicate creations for dinner. Wednesday thru Sunday, Sushi Dinner Buffet; limited ala carte.
Continued
Foodspotting photos
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Awards voted by OpenTable diners
  • Diners' Choice WinnerJapanese
Hawaii Prince - Hakone reviews from OpenTable diners
34 reviews since June 23, 2014
Overall Rating4.2
  • Food4.2
    Service4.2
  • Ambiance3.8
    Noise LevelModerate
88% of reviewers would recommend this restaurant to a friend.
special occasion (24)fit for foodies (17)good for groups (11)kid-friendly (9)scenic view (7)neighborhood gem (3)romantic (2)hot spot (1)Show More
  • Excellent Japanese seafood buffet
    OpenTable Diner Since 2013
    Dined on 10/16/2014
    Ate my fill of my favorites: uni, negi-toro, hamachi, ebi and lots more. Unfortunately, they didn't have any mirugai the night I went. They also had a great spread of desserts but I was already too full from the sushi and sashimi to attempt to try more than one item. I would definitely recommend this to any Japanese food lover.
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Avoid Hakone
    JonEVIP
    Dined on 10/12/2014
    Very rude F&B manager ikuko shimizu. Our party was seated and getting food from buffet when she decided to move our belongings from one of the private rooms to a table in the main room without even telling us or asking our permission. Just went and moved our things. She said they had another group that reserved that room and she was "sorry". To move our things without asking is absolutely ridiculous. To move us after we are seated is bad enough but to move our things without asking? I was too upset to eat the whole night after that but they had no problem charging me full price after their awful misconduct. Avoid Hakone until they get rid of this manager. She may be a sake sommelier, but nobody cares when have awful service.
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
  • $$$$ but GOOD JAPANESE FOOD
    Worththeprice
    Dined on 10/10/2014
    Great authentic Japenese buffet! Bring $$$ Service was great. Sushi bar excellent.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Best J-buffett
    Moose
    Dined on 9/27/2014
    Great food, friendly staff (thank you Shigeko!), and overall, decent ambiance.
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • TEISHOKU MEAL
    VBMOM808
    Dined on 9/27/2014
    We opted for the teishoku tempura and steak dinners rather than the buffet. Best miso soup (with crab) we've ever had. The dinner came with green salad, Japanese potato salad, soft tofu and mushroom salad which were all delicious. The tempura was light and crisp and the steak grilled to perfection. A light, not too sweet vanilla ice cream topped off the meal. Our server was nice and attentive.
    Special Features:
    good for groups, kid-friendly, scenic view, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Food not as diversified as the menu
    vhsaab
    Dined on 9/5/2014
    We went there on a Friday night and on the menu where it includes sukiyaki, but it didn't. It was a big disappointment.
    Special Features:
    kid-friendly, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Nice and quiet
    OpenTable Diner Since 2014
    Dined on 8/22/2014
    Very respectful atmosphere. Great selection of food. Friendly service. Couldn't ask for more.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Wonderful dining for Sushi and Uni
    Penguin
    Dined on 8/22/2014
    The food was amazing and highly recommended, especially if you are an adventurous eater. The Uni (Sea Urchin) was amazing and I went back for thirds, the best I have had in a long time. I ate many things that I am not sure what it was, the signage is more Japanese than English, but everything was amazingly good and an adventure. The Sushi chef was great explaining what was available and making Sushi and Maki while you watched. A bit pricey but worth it for a fun/special night out for anyone who loves to explore fun new foods, especially seafood and sushi. Make sure and book early as reservations fill up quickly. P.S. Make sure you are hungry, a day of snorkeling will get you ready;-)
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • jmkf
    Dined on 8/21/2014
    The food was better when we ate there 2 years ago.
    Special Features:
    kid-friendly, good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • A lot of MSG?! Very thirsty...
    DCDC
    Dined on 7/30/2014
    Had buffet, and sake sampler. Got home and felt so thirsty. Drank a lot of water until noon next day... Proabably some dishes have a lot of MSG...
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Same food again
    Luvtoeat
    Dined on 7/27/2014
    They need mix it up , always same but a little less every time I go
    Special Features:
    kid-friendly
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Happy Customer
    HappyCustomer
    Dined on 7/26/2014
    Haven't been to Hakone in many years and finally had the chance to go again. Will definitely be coming back more often for uni, tempura, sashimi and steak!
    Special Features:
    fit for foodies, special occasion, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Great, But ...
    OpenTable Diner Since 2009
    Dined on 7/24/2014
    Beware .... rather than using open table, you should CALL the restaurant to make your reservations. We got bumped the night before and I almost got stuck with a large party and no table. The hostess said they have a problem with reservations on open table. Thankfully though, they eventually accommodated us. The food is GREAT. The sushi and sashimi is spectacular. So, its worth the visit.
    Special Features:
    fit for foodies, good for groups, special occasion, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Personable service, yet buffet
    4koolina
    Dined on 7/23/2014
    Food and its quality are very good, no doubt about it. The way workers are constantly replenishing buffet table and efficiency they carried out their tasks which cannot go unnoticed. It was satisfying evening treating family members.
    Special Features:
    fit for foodies, good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Great Japanese
    OpenTable Diner Since 2007VIP
    Dined on 7/19/2014
    Great food with Great service! The Sake is wonderfully tasty! I always enjoy eating a good Japanese meal!
    Special Features:
    fit for foodies, hot spot, neighborhood gem, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Continues To Impress!
    Kawika
    Dined on 7/2/2014
    We have been here at least 8 times over the past 5 years, and Hakone has never disappointed us nor the new people we have brought to Hakone. It continues to impress us with the quality and attention to detail in food freshness, preparation and presentation. If you have not been here, you must go, and especially try the sushi buffet dinner which is available normally on Wed and Thr evenings.
    Special Features:
    fit for foodies, good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Hakone
    Wendy
    Dined on 6/26/2014
    Food is high quality, service is a little slow and sushi line takes a long time.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Ratings-Only Reviews
    Based on 17 ratings-only reviews submitted since June 23, 2014
    • Overall Rating4.2
    • Food4.3
    • Ambiance3.9
    • Service4.4
    • Noise LevelModerate
  • The following 83 reviews are from the Hawaii Prince - Hakone reviews archive.
  • sushi buffet? not!
    KetomamaVIP
    Dined on 6/21/2014
    We have dined at Hakone long tine ago and had very good impression. so when we needed a place for farewell for our elderly friends, we were excited to hear about the Sushi buffet. But it was crowded, for sushi we had to stand in line for 15+ minutes to get 6 sushi we were limited to and neta was very skimppy. It would have been mire satisfying to eat at Genki sushi.
    Special Features:
    special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Great Japanese Food!
    Worththeprice
    Dined on 6/14/2014
    My daughter and I took my husband there for Father's Day. He just thoroughly enjoyed it! Although their was a wait, he especially loved the sushi bar. He love the hamachi wrapped on shiso leaf. We had window seating, so the view was very beautiful of the boats in the water. My daughter and I loved the way they make their oden. Hack one also had a fantastic variety of desserts
    Special Features:
    good for groups, special occasion, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great food
    Lexus
    Dined on 6/7/2014
    Very good Japanese food, best sashimi, good and healthy tofu
    Special Features:
    fit for foodies, good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • yum!
    SSYAVIP
    Dined on 6/1/2014
    loved the beef tataki nigiri sushi! something new besides the awesome hotate & maguro nigiri. i also got a lovely birthday ice cream bonbon treat. thank you, Grace!
    Special Features:
    fit for foodies, good for groups, romantic, special occasion, scenic view, neighborhood gem, hot spot
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • freshly made sushi
    OpenTable Diner Since 2008
    Dined on 5/7/2014
    The fish and the shell fish are rather fresh. It's a good value for the unlimited sushi and other typical Japanese cooked food. The dessert has varieties too.
    Special Features:
    kid-friendly, fit for foodies, good for groups, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • 美味しい
    cham
    Dined on 4/24/2014
    日本人も日系も多く 安心していけるお店です シニアディスカウントもあって良いです ハワイでリピしてます 年配も家族がいる場合とても喜ばれると思います オススメです
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
  • Great food and great service
    Suzakuangel12
    Dined on 4/4/2014
    Can't go wrong with great food (in quality AND quantity) and friendly service! Then even gave me a little ice cream dessert for my birthday!
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Fancy Buffet
    jayare808
    Dined on 3/29/2014
    The buffet was very nice and classy but I didn't like standing in line for sushi. The king crab legs were terrible. I opened a few that had NOTHING inside. How does that happen??? I expect much better quality and quantity for the price.
    Special Features:
    fit for foodies, kid-friendly
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Delicious Food, Quality Sushi!
    joonius
    Dined on 3/23/2014
    My family and I enjoyed our dinner at Hakone and were impressed by the great service and delicious food. The sushi was really high quality and on our occasion, it was the highlight of the night. Also, the line was very short...and we had heard otherwise, so we were very excited.
    Special Features:
    scenic view, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • A costly but quiet buffet
    shima
    Dined on 3/21/2014
    The restaurant is small and the buffet has a small variety of choices, but their quality was good Good amaebi the sushi bar is definitely worth a try. Not much outside view, but the Japanese style decor was interesting. Occasionally some people will bring their kids, not too many tourists for some reason...
    Special Features:
    fit for foodies, good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Japanese Buffet
    HakoneFan
    Dined on 2/22/2014
    There's not much places to eat good Japanese food buffet style. I always enjoy coming to Hakone on special occasions. I always satisfy my craving for sushi. The hamachi sashimi and nigiri sushi is good quality and they have toro nigiri and Amaebi nigiri too! They also serve crab legs, oden, shabu shabu, and more...
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • a bit short
    bcpi
    Dined on 2/15/2014
    For a buffet, it was a bit disappointing that the restaurant could not keep up with the demand for crab legs, tempura, tempura sauce and special sushi. You almost had to wait by the serving tray to have any of those items when it came out of the kitchen. Selection at the sushi bar was pretty good--the wait could be a bit long since there was no limit as to how much someone could order. If they can solve these problems, it would have been an excellent evening since the other hot dishes and salads were great.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Best buffet on the island.
    GFBday
    Dined on 2/12/2014
    Best buffet on the island. Sushi chef is excellent. Great variety and yummy desserts
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Bad food, not sure if a 1 off day
    RamSFOVIP
    Dined on 1/15/2014
    The food quality was bad, for an upscale Japanese restaurant charging $50 plus for buffet, it was not worth it. I would have not paid more than $15 for it. I had the best food in Hawaii this trip, but this was the only worst experience. There is much better out there.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Excellent Service and Food
    Ryns
    Dined on 12/25/2013
    Very organized and professional atmosphere for this occasion. Excellent service and the food was fantastic for the Christmas feast. The restaurant moved to the ballroom to accommodate more guests for the dinner which made it very roomy and lots of private space for your party. The entertainment was just right and the noise level was quiet to hear our conversations. Great choice to have our family Christmas dinner. Will be returning for more food.
    Special Features:
    good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Christmas Dinner
    Bruncher
    Dined on 12/25/2013
    Great attentive service. Food was delicious, however they tended to run out of food fast and there were several trays empty each time I went up to the buffet. Granted it was Christmas and a buffet...and possibly an indication on how tasty the food was since ran out often. Good live music...would be nice though if he played more local music or holiday music, instead of the theme from Mission Impossible, etc. All in all, my family had a great dinner at Hakone and we will be back again.
    Special Features:
    good for groups, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Taking into account that this
    akira
    Dined on 12/24/2013
    Taking into account that this was Xmas Eve and the dinner was held in an adjacent ballroom and not the restaurant, i thought the food/service/ambience was only fair. From friends' reports, i was expecting more in all these categories. Maybe caught Hakone's on a bad day. Don't think it's worth the money to return
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Good Xmas Eve Dinner
    WahiawaJogger
    Dined on 12/24/2013
    Hakone has great food and an ok 'sushi bar'. But, for the xmas eve dinner, price was a little higher for the holiday celebration. They did add a small prime rib carving station and a few extras, but not certain it was quite worth the increase in the cost. The set-up was now in ballroom to accommodate lots of us - that's nice, but there was only a 1 man band. Will surely return to Hakone Restaurant.
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • EXCELLENT CHRISTMAS BUFFET...LOVED
    UNAPPRECIATED
    Dined on 12/24/2013
    EXCELLENT CHRISTMAS BUFFET...LOVED THE DESSERTS, especially the Buche de Noel.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Hakone in a Banquet Hall?
    MrpHawaii
    Dined on 12/24/2013
    I have been to the Hakone seafood buffet at the "real" location many times, which has always been excellent. Unfortunately due to the demand on Christmas they moved their seating to a banquet room. Food was still very good, but the atmosphere just isn't the same. No view of the harbor, no Japanese fixtures. The poor waitress we had could not handle multiple tables of 5, 6 or 7 diners.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Surprised and disappointed
    Hacker
    Dined on 12/24/2013
    The online Xmas Eve menu(s) showed a limited off-the-menu and $57/head buffet. The day before Xmas Eve, I got a confirmation call from Hakone. I was surprised to be told that it would be buffet-only at $70. It was too late to make other arrangements. We were seated in a drab meeting room, not in the restaurant. Service was not great (i.e. I had to grab a setting from an empty table, we were ignored for long periods, and I could not get my tab right away). I felt our server was disappointed that we did not order tip-increasing bar drinks and felt this affected our service. The food was very good, but buffet platters stayed empty for too long. The 2 sushi chefs were outstanding, but overwhelmed by the demand (10+ minute waits).
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Excellent Waitress Service
    HappyDinerVIP
    Dined on 12/22/2013
    Enjoyed another visit to this restaurant. Our waitress Jasmin was cheerful and anticipating our desires without intruding our small party. Sashimi buffet was excellent and the buffet was replenished regularly and quickly. Our only disappointment was the made to order sushi chef. With only one sushi chef, the line moved slowly and he was not very friendly.
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Good food, relaxing atmosphere.
    luv2dineout
    Dined on 12/15/2013
    Good food, relaxing atmosphere. Didn't feel rushed. A group of friends getting together to celebrate holiday season. It was a good deal since we got to use the Mahalo card for a 20% discount for 6 people. Waitress was very nice and accommodating.
    Special Features:
    good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.