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  • Charcoal Steak House

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Charcoal Steak House
Charcoal Steak House

Charcoal Steak House Details

  • Dining Style: Casual Elegant
  • Website: http://www.charcoalsteakhouse.ca
  • Email: davida@charcoalgroup.ca
  • Phone: (519) 893-6570
  • Hours of Operation: Brunch: Sunday 10:00am - 2:00pm; Lunch: Monday - Friday: 11:30am - 2:00pm; Dinner: Sunday - Thursday: 4:30pm - 10:00pm, Friday & Saturday: 4:30pm - 11:00pm
  • Payment Options: AMEX, MasterCard, Visa
  • Cuisine: Steakhouse, Seafood, American
  • Executive Chef: Shea Robinson
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet/Private Rooms, Bar Dining, Bar/Lounge, Beer, Fireplace, Full Bar, Gluten-free Menu, Non-Smoking Restaurant, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Private Party Facilities: Private and semi-private dining rooms available for your special occasion from 10 to 80 guests.
  • Private Party Contact: Trisha Jenkin, Meredith Roberts (519) 893-1323

Getting there

  • Cross Street: Fairway Road North
  • Parking: Private Lot
A word from Charcoal Steak House
The Charcoal Steak House is an independant local steakhouse and it has been our priveldge to serve the Waterloo region community for over 50 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering Conestoga pig tails, legendary ribs and more. Chef Sara McMurphy has crafted mouth watering desserts to add that perfect finishing touch. Round out your dining experience with a selection from our award-winning wine list. Continued
Foodspotting photos
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Awards voted by OpenTable diners
  • Diners' Choice WinnerBest Overall
  • Diners' Choice WinnerBest Ambiance
  • Diners' Choice WinnerBest Food
Diner Reviews
  • "We celebrated my Dad's 80th birthday at Charcoal and our server was great! All I had to do was mention it casually that it was his birthday and she took it from there! She was great and made him feel very special..thanks!"
    Dined on 4/12/2014
  • "I must say the best diner. We were out of our comfort zone. The waiter was amazing and helpful picking the wine. It was a beautiful atmosphere and quiet dining. I will definitely go again"
    Dined on 4/5/2014
  • "In one word the whole evening was AMAZING. From the time we walked in the door, until the time we left, we were treated with respect, and kindness. The added touch of the free dessert for our anniversary was extra special. My husband and I never go to higher end restaurants, because of the way we are treated and the general stuffy attitude. Not to mention the food is sometimes unrecognisable. Our time at the Charcoal was the exact oppisite. Thank-you for the wonderful experience."
    Dined on 4/12/2014
  • "We had flat iron steak and spinach salad, Shanghai Noodles and prime rib. Food was a nice size portion, presented well and tasted great. Will continue to frequent the Charcoal Steak House."
    Dined on 4/12/2014
  • "I had a dinner with a business associate. We slit the Braised Pigtail starter, and I had a "Beef & Brie" steak. My associate had a striploin 9 oz steak. The starter was fantastic and my steak was delicious. My associate said the same thing. Thanks to all at Charcoal for a great experience."
    Dined on 4/12/2014
  • "The food, the service and the ambiance keep on drawing us back. Attentive well trained staff, delectable cuisine created in house with a variety of menu selections that are all outstanding choices. Let the Charcoal Steak House have the boomerang effect on your dining choices:)"
    Dined on 4/11/2014
  • "Great steaks. Simple presentation with solid service."
    Dined on 4/9/2014
  • "Flavourful tenderloins cooked to perfection (one medium rare the other rare). Of note is their unique steak sauce that you can buy to take home. This restaurant is a Kitchener/Waterloo favourite that has a long history. The waiter was very friendly with good timing. Very knowledgeable about the history of the restaurant."
    Dined on 4/5/2014
  • "Atmosphere was great and place looks great. Food was delicious and cooked properly. Kinda on the experience side so not a regular. Service was amazing!"
    Dined on 4/8/2014
  • "I moved away from the K-W area many years ago but had fond memories of various celebrations we held at the CSH from my childhood through early adulthood. My daughter turned 16 so I thought we would make the trip to Kitchener to have dinner where my parents had taken me for many of my birthdays. Things had changed but the great food, excellent service and the memories came back. It was a very nice evening we had a very nice meal and a great time."
    Dined on 4/6/2014
  • "We do not get to this area very often but when we do, we always go to the Charcoal Steakhouse for dinner. Love the steaks, they are always cooked perfectly and are delicious. Our server, I believe it was Zoey, was great."
    Dined on 4/5/2014
  • "didn't get a wine list but the waitress suggested a good wine and we were not disappointed."
    Dined on 3/28/2014
  • "For over 54 years I have been dining at the Charcoal Steakhouse and have never been disappointed. The food is excellent, always has my favourite, yet the menu has evolved over the years, and service is personalized and efficient. Hope to return for another 54!"
    Dined on 3/27/2014
  • "This was my first time at The Charcoal Steakhouse after hearing about for a long time. As maid-of-honour I took the bachelorette and wedding party there for pre-party dinner. Everything was perfectly timed so we had enough time to talk but weren't waiting ages for our main dishes. Once the food arrived everything was perfect! It was the best steak meal I have ever had. I highly recommend the twice baked potato as a side-what a treat!!!"
    Dined on 3/22/2014
  • "I find that the food, especially the steak, is always consistently EXCELLENT!! If you want steak that seems to melt in your mouth, then this is the place for YOU. If you order a steak that is rare, it'll be rare. If you ask for a medium rare steak, it'll be medium rare. If you ask for a steak that is medium, it'll be medium. This is a restaurant that serves food exactly as it's ordered and they get it right EVERY TIME."
    Dined on 3/10/2014
  • "Caesar salad: "O.K". Caprese Salad: very nice Prime rib: nothing to rave about (soggy fries)undercook beans,please forget about "nouvelle cuisine" Bavette: good Very good service"
    Dined on 3/7/2014
  • "Our dinner was everything one would expect from this restaurant. The food was cooked perfectly. Our server was also worth noting. He was able to give advice on not only the food menu but also the beverages available. A very enjoyable dinner."
    Dined on 3/8/2014
  • "We had a great first time visit to Charcoal Steakhouse. Our waiter Mike was excellent and the food was yummy. A very classy place. It was easy to find and there was ample parking. We will definitely come back -- super spot for a special dinner."
    Dined on 3/8/2014
  • "Went out for dinner. First time in 30 years. Meat was excellent. Parking was scarce and had to park across the road at hotel. Food was great and well timed. A little loud from what I recall but not too loud. Most noise from other business / lounge. Meat so tender it melted in my mouth."
    Dined on 3/1/2014
  • "We dine out fairly regularly but Charcoal is our "go to" place for special occasions and whenever we want to be assured a great experience. We are consistently impressed with the menu choices, food quality and service levels. We love to take people there when entertaining out of town guests. Have never had a disappointment or an issue that was not quickly resolved. In my opinion, they have perfected the art of service and customer satisfaction. We were there most recently for my wife's birthday and from the moment we arrived, we felt welcomed, respected and valued as customers. We noticed some new menu options which were really tempting but this time I stuck with what they do better than most and that is amazing steaks! Kudos!"
    Dined on 3/5/2014
  • "Best steak & caesar salad anywhere! Great place for a romantic dinner & night out. Charcoal is our "go to" restaurant when we want everything to be perfect!"
    Dined on 3/5/2014
  • "I went with my boyfriend to celebrate our two year dating anniversary with a gift card we got for Christmas. It was a spectacular night with excellent food and great service."
    Dined on 2/22/2014
  • "It's nice to know a restaurant like Charcoal Steak House has been around for such a long time and it has kept up with modern times. Lovely restaurant, great service, great steak."
    Dined on 3/4/2014
  • "This was a great spot for lunch with my daughter. We were able to linger and have a wonderful chat. She enjoyed a fabulous cocktail; the food was outstanding - I had the salmon on a bed of wild rice & kale and she had the ribs with mashed potatoes & other veggies and we also enjoyed the crab cakes for an appetizer and the Lemon Charlotte for dessert. We went on a Monday at noon; the restaurant was not jammed but certainly busy enough but the way it is laid out, we did not notice all the other patrons. There were customers at two other tables in our section but we still felt like we were in our own little room. The service was a wee bit slow but as we were not in a hurry it was an issue. I would highly recommend this spot!!"
    Dined on 3/3/2014
  • "Evelyn our server was excellent - knowledgeable about the menu and very accommodating. Thank you Evelyn. The atmosphere and food were great. I would definitely go back again - maybe try Del Dente another Charcoal Group restaurant. Well done!"
    Dined on 3/1/2014
  • "Just a fantastic restaurant. Best steak I've had in a long time."
    Dined on 2/28/2014
  • "I for a small for a business dinner. In the past I have and loved Charcoal. I ordered the seafood feature "Ciopinno". which was very disappointing. The taste was fine but portion size was terribly small. They include two large pieces of bread with the dish, so I guess the strategy is fill the customer with bread. In the end I felt there was no value to this particular dish. There was another guest who also had it and felt the same as I did. We also felt that when it is ordered the server should mention it is a small portion and if you are hungry add an appetizer, or choose something else....actually it should have been on the appetizer menu because that's about the size it is. Bottom line, next time I'll take my guests elsewhere"
    Dined on 2/27/2014
  • "The Charcoal is a Kitchener institution that I have visited occasionally over the years. We were looking for a spot that was about an hour's drive for both us and friends we were meeting for lunch, so the Charcoal came to mind. We had a very nice lunch in a relaxed manner that allowed us to catch up with our friends for a couple of hours. Ingrid, our server, took great care of us and was mindful that we were there for a longish visit - thanks Ingrid."
    Dined on 2/24/2014
  • "We were a group of 9 and dinners all came at the same time, piping hot! Service was great, willing to make minor changes to please. Great steaks and tuna was excellent!"
    Dined on 2/24/2014
  • "We dined with our kids for hubby's birthday on Sunday. The service was excellent. He was tentative, patient with the kids, professional, and accommodating. We both ordered tenderloin (side order of stilton sauce). Both steaks were cooked well. The only thing that wasn't good on my plate were the garlic mash potatoes. They were dry and crumbly and had no taste. But the rest was great. Thanks Charcoal."
    Dined on 2/23/2014
  • "we were party of seven with thre children including one with soy and nut allergies .The waitress was excellent and the chef who was very specific about what was suitable for the allergen avoidance.The service was excellent"
    Dined on 2/23/2014
  • "We were 4 adults with 2 kids, dining out on a Friday night. The restaurant looks very nice and the service was good. However, the food was not what I expected from Charcoal. We were very disappointed, the main meals were just ok (rice undercooked, steak too rare, even though we asked for well done, chicken too dry; salmon was delicious though). Deserts were ok too, but nothing spectacular. I enjoyed the atmosphere, but I'm not sure I would return."
    Dined on 2/21/2014
  • "Great Times. Great Friends. Great Expericence. Thanks Charcoal Steak House."
    Dined on 2/22/2014
  • "Delicious food. Great server. Found the tables a little too close together."
    Dined on 2/22/2014
  • "We came to celebrate our anniversary and we have a lovely private and romantic dinner in front of a fireplace. The service was great and the food was excellent. Being a super picky eater I was able to find something to eat and enjoy, topped off with a delicious piece of chocolate ice cream cake. We will be coming back again for sure!"
    Dined on 2/19/2014
  • "I go to Charcoal steakhouse about 3-4 time per year, love the food, best steak in Ontario, service is always the best. LOVE LOVE LOVE Charcoal Steakhouse."
    Dined on 2/16/2014
  • "The food served in this visit was not as good as usual but the staff was more than willing to do anything to make up for it. They were very attentive and could not have been more accommodating."
    Dined on 2/17/2014
  • "It has been a while since eating at the Charcoal. Very disappointed. Felt like our meal was fast tracked. Food was disappointing and the plating was messy. Service was too fast for a fine dining establishment and for a valentines meal at that. Parking is still a major pain."
    Dined on 2/15/2014
  • "Excellent food. Awesome steak. The potato leek soup was amazing! I love the Martini's menu for drinks. There is always so much to choose from. Slightly more expensive than The Keg but if it's a special occasion it makes it worth it. We will definitely return."
    Dined on 2/15/2014
  • "When we entered into the dining section there were only 3 tables occupied. There were several nice tables set for 4 except for one table set for 6. We were placed at a table for 6 (not as nice) I said to the hostess we are not waiting for any one else to attend, it is only the 4 of us and she responded with "I know, I will remove the other two place settings". Our table was missing two water glasses, there was a dirty water glass on the table. Our Daughter in law wasn't able to order a Shirley Temple as the blender wasn't working. Garlic bread was very pricy for what was received (disappointed) Not a great start. The meal itself was OK not cooked to my liking. Celebrating a birthday and I didn't want to complain."
    Dined on 2/15/2014