Charcoal Steak House
Charcoal Steak House

Charcoal Steak House

  • Dining Style: Casual Elegant
  • Website: http://www.charcoalsteakhouse.ca/
  • Phone: 5198936570x
  • Hours of Operation:
    Lunch: Monday - Friday: 11:30am - 2:00pm; Dinner: Sunday - Thursday: 4:30pm - 10:00pm, Friday & Saturday: 4:30pm - 11:00pm
  • Payment Options: AMEX,MasterCard,Visa
  • Cuisine: Seafood, American, Steakhouse
  • Executive Chef: Jaret Flannigan
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet/Private Rooms, Bar Dining, Bar/Lounge, Beer, Fireplace, Full Bar, Gluten-free Menu, Non-Smoking Restaurant, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Private Party Facilities: Private and semi-private dining rooms available for your special occasion from 10 to 80 guests.
  • Private Party Contact: Meredith Roberts 519-894-0110x2109

Getting there

  • Cross Street: Fairway Road North
  • Parking: Private Lot
A word from Charcoal Steak House
The Charcoal Steak House is an independent local steakhouse and it has been our privilege to serve the Waterloo region community for over 50 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering Conestoga pig tails, legendary ribs and more. Our pastry team has crafted mouth watering desserts to add that perfect finishing touch. Round out your dining experience with a selection from our award-winning wine list.
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Awards voted by OpenTable diners
  • Diners' Choice WinnerBest Overall
  • Diners' Choice WinnerBest Ambiance
  • Diners' Choice WinnerBest Food
Charcoal Steak House reviews from OpenTable diners
143 reviews since May 4, 2014
Overall Rating4.4
  • Food4.5
    Service4.5
  • Ambiance4.3
    Noise LevelModerate
98% of reviewers would recommend this restaurant to a friend.
special occasion (124)romantic (72)notable wine list (55)good for groups (51)fit for foodies (43)neighborhood gem (31)great for lunch (30)great for brunch (10)kid-friendly (9)late-night find (9)hot spot (6)vibrant bar scene (3)great for outdoor dining (1)scenic view (1)Show More
  • A Tradition of Excellence
    OpenTable Diner Since 2011
    Dined on 8/26/2014
    For most of our 42 years, the Charcoal Steak House is where we've celebrated our anniversary. It was special to us when we dated before we were married (when it was by the Highway Market) and it has become "our" place to get a fabulous meal in a wonderful, romantic atmosphere. The high quality service along with the nice little touches like the special dessert for the occasion with "Happy Anniversary" written in drizzled chocolate on the plate make it so very special. For many years we have enjoyed consistent quality of service and excellent food When we have special guests visit or someone we want to give a special gift card to, we know that we can count on the Charcoal to please.
    Special Features:
    fit for foodies, notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great Service and Food
    OpenTable Diner Since 2014
    Dined on 8/24/2014
    I recently went to Charcoal steakhouse for my birthdat and even though it was 9 on a Sunday and fairly empty the service and Food were fantastic. The 16oz prime rib was gigantic, well prepared and delicious. My girlfriend ordered the porter house, which was 36oz and the size of a large dinner plate on its own. The waitress and manager were friendly and attentive, would certainly return and definitely recommend this place to others.
    Special Features:
    fit for foodies, romantic, special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Achieved expectations.
    kweats
    Dined on 8/22/2014
    Good food, good service, good atmosphere. Nothing was really stand-out or exceptionally notable here. Service felt a little rushed with excessive wine pouring. But, all said and done, it was on par with what was expected. No complaints.
    Special Features:
    special occasion, neighborhood gem, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • A Perrenial Favourite
    barryk
    Dined on 8/21/2014
    We live in Toronto and always make a point of stopping here on our way home from the Stratford Festival. Excellent food and service. One complaint: My wife had the prime rib which was very nice but not rare as she had ordered it and so was dry and needed more jus. The server promptly brought more but when the bill came we found they had added $1.99 to the bill which we found rather tacky, especially after paying $15.50 for a glass of Malbec. Still, we'll be back the next time we go to Stratford.
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great place
    DineOutDan
    Dined on 8/19/2014
    Been coming here for 20 yrs. probably 4-5 times a year. Never had anything short of great with the occasional beyond awesome. Food is always spot on. Staff is always top notch. Highly recommend.
    Special Features:
    fit for foodies, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Overall fabulous experience
    OpenTable Diner Since 2014
    Dined on 8/19/2014
    It was our first time to the Charcoal Steak House. I must say it made our 25th Anniversary a night to remember. The staff and food were fabulous!
    Special Features:
    romantic, special occasion, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • OpenTable Diner Since 2014
    Dined on 8/18/2014
    Prime rib.. outside cut.. tough, had obviously been in fridge and re-heated to luke warm... I was offered a replacement ( I declined) and provided a comp dessert, but the meat really should have been better..
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Better than expected
    Dusty
    Dined on 8/16/2014
    My wife and I went here for our anniversary, and enjoyed ourselves. We didn't feel rushed, but didn't wait for our meal either. Our meals were perfect, as was our salad and desert. The only problem we had was we ate too much. We will definitely go back for any other special night out.
    Special Features:
    special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Favfinedinning
    OpenTable Diner Since 2014
    Dined on 8/15/2014
    Service was amazing The waiters are not pushy but do give their suggestion when asked (very good) Food was perfect, cooked just the way we asked, served at the right time & very, very tasty. Excelent wine list. Overall, it was a perfect night. It felt special even thou we were not celebrating any special occasion. My boyfriend was just as pleased as I was & to us we fell that we found our perfect place to relax, enjoy a good meal, a good conversation & excelent service all around.
    Special Features:
    romantic, special occasion, late-night find, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Real steakhouse very pleased
    Jabba
    Dined on 8/14/2014
    All aspects were enjoyable. this is a real steak house. Our waiter went out of his way to help us selebrate my ladie's birthday. The food was great, we both had strip and turf and it was done just the way we ordered it. liked the fact that you can order small size deserts, as we were quite full after the main course. We will return.
    Special Features:
    romantic, special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Steak
    ianmar
    Dined on 8/12/2014
    The restaurant was quiet. Our waiter was very nice . We did not order an appetizer and were surprised to receive a very small basket with two rolls and 2 flat bread . It did seem little cheap . We ordered steak medium with twice baked potato. The steaks were perfectly done and delicious. With one order we had the best steak ,a rib eye. Our bill was reasonable with 2 entres,2 beer,1 glass of wine and 1 desert our bill was $120.00. We were happy with our choice of restaurant and would go back again.
    Special Features:
    special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Excellent!
    hhinojos
    Dined on 8/9/2014
    Wonderful food and service! Steak was cooked perfectly and our server was wonderful. We'll be back.
    Special Features:
    good for groups, romantic, special occasion, late-night find, neighborhood gem, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Would definitely return!
    Diana
    Dined on 8/8/2014
    Charcoal was a great destination for a quiet lunch where we enjoyed excellent food, were able to catch up and were able to have some 'work' conversation as well. When we asked if we could split each of our lunch items in two so we could share, they actually prepared small individual slider burgers for us rather than cut one in half. How thoughtful!
    Special Features:
    great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Good atmosphere
    MapleTree
    Dined on 8/4/2014
    It is a big place and had a good atmosphere. Their steaks were big and pretty reasonable. I wish they were more creative with sauces for the meat, such as rock salt, good soy sauce, mild wasabi etc. I got bored with just salt and pepper flavor very quickly. I ordered horseradish, but it didn't add enough variety to the taste. It is a good idea to introduce a few different kinds of seasonal side vegetable dishes as they add colors to the main. I feel they have a potential to be great.
    Special Features:
    good for groups, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • excellent food and service
    OpenTable Diner Since 2014
    Dined on 8/1/2014
    We chose the Charcoal to celebrate out 45th anniversary. Our server Liz was pleasant and professional, making the evening very enjoyable. We both selected the perth county cut sirloin and it was superb. We have been fans of the Charcoal for years and remain fans!
    Special Features:
    fit for foodies, good for groups, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Perfection!
    Eskay
    Dined on 7/26/2014
    We were in Kitchener for the night and needed a place to get a great meal. We read some online reviews and decided Charcoal would be a good option. Little did we know that we would be knocked out of our socks. The meal was perfection. Our steaks were done EXACTLY as we ordered them (all different). The sides were tasty and inspired. The ambience is lovely and warm, but fresh. We complimented our meals with beverages - between us, we drank mixed drinks, beer, iced cocktails, and a dessert coffee - they were all served in appropriate vessels and were delicious. Finally, our server MARY, was amazing. The perfect balance of attentiveness without hovering.
    Special Features:
    special occasion, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Always excellent
    Food4Us
    Dined on 7/26/2014
    The service is professional and makes the experience that much better. We always order Prime Rib it's the best in K-W. The goat cheese appetizer was also a treat!
    Special Features:
    fit for foodies, special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Almost Perfect
    kuhnuk
    Dined on 7/25/2014
    The overall impression of this eatery was great hence the four star rating...There was one area that requires attention. We opted to skip the appetizer and have desert instead and we both ordered pie. The menu stated "light flaky pastry" but what was served to both of us required a knife to cut.
    Special Features:
    special occasion, late-night find, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Always Good
    Nancee
    Dined on 7/23/2014
    This is our "go to" special occasion restaurant. Food is always great, service professional and always an enjoyable evening out.
    Special Features:
    fit for foodies, romantic, special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • YumYum
    OpenTable Diner Since 2014
    Dined on 7/20/2014
    We had 6 people for dinner. Four had steak dinners, one had chicken and one had a stir fry. Food was amazing. Has a wide variety of wine to choice from by the glass as well as by the bottle.
    Special Features:
    fit for foodies, good for groups, romantic, special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Hubby's 65th
    quixotic
    Dined on 7/19/2014
    We had a fabulous memorable meal and experience. Everything was excellent.
    Special Features:
    fit for foodies, good for groups, romantic, special occasion, great for lunch, late-night find, neighborhood gem, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • steak
    Agnes
    Dined on 7/18/2014
    had to ask for steak knives as the waitress didn't bring them when we got the meal. i had the 8 oz prime rib and there was quite a bit of fat in it. my husband had the 12 oz and he didn't have any. minimal amount of vegetables and the broccoli was quite overcooked.
    Special Features:
    good for groups, special occasion, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • OpenTable Diner Since 2010
    Dined on 7/17/2014
    The food and service were fantastic as always. Our server recommended a great wine for our meal and was always there when we needed him. Looking forward to the next visit.
    Special Features:
    good for groups, special occasion, neighborhood gem, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • excellent
    Betmo
    Dined on 7/11/2014
    was a great dining experience and will be going back. the food was awesome for the most part, had a little issue but between the server and manager the whole customer experience was outstanding. I will be telling my friends and co-workers about it.
    Special Features:
    fit for foodies, romantic, special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Charcoal
    yumdinner
    Dined on 7/10/2014
    We had a lovely dinner. Our waiter Luke was FANTASTIC!!! Thank you!
    Special Features:
    great for brunch, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • BEST STEAK ever.
    luv2dine
    Dined on 7/8/2014
    Charcoal Steakhosue is very classy scene. Very romantic and had a wide selection of premium steaks. Service was fast, kind and orderly.
    Special Features:
    fit for foodies, romantic, special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great B-day supper
    dineoutisfun
    Dined on 7/5/2014
    The Charcoal Steakhouse was a great venue for my birthday supper. Thanks for a wonderful dinuing experience.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Great place for a business lunch
    Nick
    Dined on 7/4/2014
    There are not too many fine dining places in Waterloo Region and certainly not in Kitchener, but the Charcoal is one of them. It's close to the 401, with ample parking, old fashioned steakhouse ambience, friendly service and above average food quality. Choosing well known signature items like crab cakes and prime rib will not disappoint, especially with a decent wine to match.
    Special Features:
    great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great steak!
    CasualDiner
    Dined on 7/1/2014
    Food was good. We were satisfied by a delicious meal.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Sunday early supper
    Champlain
    Dined on 6/29/2014
    Good food, good service, plates tastefully served, good bar. I couldn't finish my dinner. Clean washrooms with real linen hand cloths, a nice touch of class.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Usually a hit, this time a miss
    mishyme
    Dined on 6/28/2014
    I love the Charcoal. I have eaten here over 50 times (no exaggeration). This past time, our server was busy balancing our table with a group so the attention to our needs was not quite there. I wouldn't normally mind but my steak was under cooked and I felt like I had no one to tell. I asked for medium and the steak was rare to medium rare. It was very raw on the inside. By the time the server came by, our entire table had finished our meals. There was no time to correct the error so I just asked for my food to be boxed up to take home. I cooked it further when I got home. My example here is not typical of Charcoal because they set a high standard and usually hit it. When they miss it though - you can really tell.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Carnivore
    Dined on 6/28/2014
    We've been coming to the Charcoal Steak House for decades. An institution in our family. Terrific ribs, steaks and pig tails! Desserts, too.
    Special Features:
    good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Food=awesome. Service=poor.
    Nada
    Dined on 6/28/2014
    The Charcoal is our go-to for special occasions. As always, the food was superb. What we did not expect was poor service.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great Steak
    Ellie
    Dined on 6/28/2014
    I had beef tenderloin, my husband has the striploin - both excellent. Service excellent, drinks were made very well, atmosphere was calm. Love going to Charcoal Steak House, it is always worth the time and money, love going there.
    Special Features:
    fit for foodies, good for groups, romantic, special occasion, great for lunch, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Business dinner - AirBoss
    OpenTable Diner Since 2009
    Dined on 6/25/2014
    Soup was amazing, mushroom bisque as was the spinach salad enjoyed by one of the diners. All of ordered steak and with the exception of my steak that was to be medium, Oscar Tenderloin, it arrived well done. This is a great venue to hold business dinners and events. As for personal functions though, the food can be hit or miss at the Charcoal and I am not sure I would pay with my own money for that risk.
    Special Features:
    good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Excellent!!!
    DisappointedbyU
    Dined on 6/21/2014
    The Charcoal Steak House has never failed to disappoint and was as outstanding as always. Our meals were perfect and our server Liz was very attentive. We had a wonderful evening and felt spoiled by the end of it. Great Job as always!
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Group of 9
    OpenTable Diner Since 2007
    Dined on 6/21/2014
    We were a large group and the service and food were perfect! I had the strip loin steak with horseradish crust and ate every bite. So good. Then gelato for dessert. A perfect end to a perfect meal.
    Special Features:
    kid-friendly, fit for foodies, good for groups, romantic, special occasion, great for lunch, late-night find, neighborhood gem, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Birthday Night Out
    Yogicha
    Dined on 6/19/2014
    Great food, as always. Nice, subtle Birthday celebration and amazing FREE birthday dessert. Service was good. No waiting for a table and a nice booth was enjoyable.
    Special Features:
    fit for foodies, good for groups, romantic, special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • elegant, comfortable and reliable
    mxzx600
    Dined on 6/15/2014
    Another great experience at the Charcoal! enjoyed a lovely dinner for four to celebrate fathers day and everyone was very happy with their meal choices as well as the overall experience. Service right from the front door was fantastic. They seem to have a way of making everyone feel welcome and special, catering to your needs without being "in the way" or interrupting your experience. I can easily understand how they have been around for so long and continue to be the best at what they do. I personally would highly recommend the lamb sirloin if you are looking for something a little different.
    Special Features:
    fit for foodies, good for groups, romantic, special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • After 2 visits
    OpenTable Diner Since 2014
    Dined on 6/15/2014
    The service and food is good. Will limit the number of visits since the total cost is becoming too high.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.