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  • Charcoal Steak House

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Charcoal Steak House
Charcoal Steak House

Charcoal Steak House Details

  • Dining Style: Casual Elegant
  • Website: http://www.charcoalsteakhouse.ca
  • Phone: (519) 893-6570
  • Hours of Operation: Lunch: Monday - Friday: 11:30am - 2:00pm; Dinner: Sunday - Thursday: 4:30pm - 10:00pm, Friday & Saturday: 4:30pm - 11:00pm
  • Payment Options: AMEX, MasterCard, Visa
  • Cuisine: Steakhouse, Seafood, American
  • Executive Chef: Jaret Flannigan
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet/Private Rooms, Bar Dining, Bar/Lounge, Beer, Fireplace, Full Bar, Gluten-free Menu, Non-Smoking Restaurant, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Private Party Facilities: Private and semi-private dining rooms available for your special occasion from 10 to 80 guests.
  • Private Party Contact: Meredith Roberts (519) 894-0110 x2109

Getting there

  • Cross Street: Fairway Road North
  • Parking: Private Lot
A word from Charcoal Steak House
The Charcoal Steak House is an independent local steakhouse and it has been our privilege to serve the Waterloo region community for over 50 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering Conestoga pig tails, legendary ribs and more. Our pastry team has crafted mouth watering desserts to add that perfect finishing touch. Round out your dining experience with a selection from our award-winning wine list. Continued
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Awards voted by OpenTable diners
  • Diners' Choice WinnerBest Overall
  • Diners' Choice WinnerBest Ambiance
  • Diners' Choice WinnerBest Food
Diner Reviews
  • "Service was amazing The waiters are not pushy but do give their suggestion when asked (very good) Food was perfect, cooked just the way we asked, served at the right time & very, very tasty. Excelent wine list. Overall, it was a perfect night. It felt special even thou we were not celebrating any special occasion. My boyfriend was just as pleased as I was & to us we fell that we found our perfect place to relax, enjoy a good meal, a good conversation & excelent service all around."
    Dined on 8/15/2014
  • "Wonderful food and service! Steak was cooked perfectly and our server was wonderful. We'll be back."
    Dined on 8/9/2014
  • "Charcoal was a great destination for a quiet lunch where we enjoyed excellent food, were able to catch up and were able to have some 'work' conversation as well. When we asked if we could split each of our lunch items in two so we could share, they actually prepared small individual slider burgers for us rather than cut one in half. How thoughtful!"
    Dined on 8/8/2014
  • "It is a big place and had a good atmosphere. Their steaks were big and pretty reasonable. I wish they were more creative with sauces for the meat, such as rock salt, good soy sauce, mild wasabi etc. I got bored with just salt and pepper flavor very quickly. I ordered horseradish, but it didn't add enough variety to the taste. It is a good idea to introduce a few different kinds of seasonal side vegetable dishes as they add colors to the main. I feel they have a potential to be great."
    Dined on 8/4/2014
  • "We chose the Charcoal to celebrate out 45th anniversary. Our server Liz was pleasant and professional, making the evening very enjoyable. We both selected the perth county cut sirloin and it was superb. We have been fans of the Charcoal for years and remain fans!"
    Dined on 8/1/2014
  • "We were in Kitchener for the night and needed a place to get a great meal. We read some online reviews and decided Charcoal would be a good option. Little did we know that we would be knocked out of our socks. The meal was perfection. Our steaks were done EXACTLY as we ordered them (all different). The sides were tasty and inspired. The ambience is lovely and warm, but fresh. We complimented our meals with beverages - between us, we drank mixed drinks, beer, iced cocktails, and a dessert coffee - they were all served in appropriate vessels and were delicious. Finally, our server MARY, was amazing. The perfect balance of attentiveness without hovering."
    Dined on 7/26/2014
  • "The service is professional and makes the experience that much better. We always order Prime Rib it's the best in K-W. The goat cheese appetizer was also a treat!"
    Dined on 7/26/2014
  • "The overall impression of this eatery was great hence the four star rating...There was one area that requires attention. We opted to skip the appetizer and have desert instead and we both ordered pie. The menu stated "light flaky pastry" but what was served to both of us required a knife to cut."
    Dined on 7/25/2014
  • "This is our "go to" special occasion restaurant. Food is always great, service professional and always an enjoyable evening out."
    Dined on 7/23/2014
  • "We had 6 people for dinner. Four had steak dinners, one had chicken and one had a stir fry. Food was amazing. Has a wide variety of wine to choice from by the glass as well as by the bottle."
    Dined on 7/20/2014
  • "We had a fabulous memorable meal and experience. Everything was excellent."
    Dined on 7/19/2014
  • "had to ask for steak knives as the waitress didn't bring them when we got the meal. i had the 8 oz prime rib and there was quite a bit of fat in it. my husband had the 12 oz and he didn't have any. minimal amount of vegetables and the broccoli was quite overcooked."
    Dined on 7/18/2014
  • "The food and service were fantastic as always. Our server recommended a great wine for our meal and was always there when we needed him. Looking forward to the next visit."
    Dined on 7/17/2014
  • "was a great dining experience and will be going back. the food was awesome for the most part, had a little issue but between the server and manager the whole customer experience was outstanding. I will be telling my friends and co-workers about it."
    Dined on 7/11/2014
  • "We had a lovely dinner. Our waiter Luke was FANTASTIC!!! Thank you!"
    Dined on 7/10/2014
  • "Charcoal Steakhosue is very classy scene. Very romantic and had a wide selection of premium steaks. Service was fast, kind and orderly."
    Dined on 7/8/2014
  • "The Charcoal Steakhouse was a great venue for my birthday supper. Thanks for a wonderful dinuing experience."
    Dined on 7/5/2014
  • "There are not too many fine dining places in Waterloo Region and certainly not in Kitchener, but the Charcoal is one of them. It's close to the 401, with ample parking, old fashioned steakhouse ambience, friendly service and above average food quality. Choosing well known signature items like crab cakes and prime rib will not disappoint, especially with a decent wine to match."
    Dined on 7/4/2014
  • "Food was good. We were satisfied by a delicious meal."
    Dined on 7/1/2014
  • "Good food, good service, plates tastefully served, good bar. I couldn't finish my dinner. Clean washrooms with real linen hand cloths, a nice touch of class."
    Dined on 6/29/2014
  • "I love the Charcoal. I have eaten here over 50 times (no exaggeration). This past time, our server was busy balancing our table with a group so the attention to our needs was not quite there. I wouldn't normally mind but my steak was under cooked and I felt like I had no one to tell. I asked for medium and the steak was rare to medium rare. It was very raw on the inside. By the time the server came by, our entire table had finished our meals. There was no time to correct the error so I just asked for my food to be boxed up to take home. I cooked it further when I got home. My example here is not typical of Charcoal because they set a high standard and usually hit it. When they miss it though - you can really tell."
    Dined on 6/28/2014
  • "We've been coming to the Charcoal Steak House for decades. An institution in our family. Terrific ribs, steaks and pig tails! Desserts, too."
    Dined on 6/28/2014
  • "The Charcoal is our go-to for special occasions. As always, the food was superb. What we did not expect was poor service."
    Dined on 6/28/2014
  • "I had beef tenderloin, my husband has the striploin - both excellent. Service excellent, drinks were made very well, atmosphere was calm. Love going to Charcoal Steak House, it is always worth the time and money, love going there."
    Dined on 6/28/2014
  • "Soup was amazing, mushroom bisque as was the spinach salad enjoyed by one of the diners. All of ordered steak and with the exception of my steak that was to be medium, Oscar Tenderloin, it arrived well done. This is a great venue to hold business dinners and events. As for personal functions though, the food can be hit or miss at the Charcoal and I am not sure I would pay with my own money for that risk."
    Dined on 6/25/2014
  • "The Charcoal Steak House has never failed to disappoint and was as outstanding as always. Our meals were perfect and our server Liz was very attentive. We had a wonderful evening and felt spoiled by the end of it. Great Job as always!"
    Dined on 6/21/2014
  • "We were a large group and the service and food were perfect! I had the strip loin steak with horseradish crust and ate every bite. So good. Then gelato for dessert. A perfect end to a perfect meal."
    Dined on 6/21/2014
  • "Great food, as always. Nice, subtle Birthday celebration and amazing FREE birthday dessert. Service was good. No waiting for a table and a nice booth was enjoyable."
    Dined on 6/19/2014
  • "Another great experience at the Charcoal! enjoyed a lovely dinner for four to celebrate fathers day and everyone was very happy with their meal choices as well as the overall experience. Service right from the front door was fantastic. They seem to have a way of making everyone feel welcome and special, catering to your needs without being "in the way" or interrupting your experience. I can easily understand how they have been around for so long and continue to be the best at what they do. I personally would highly recommend the lamb sirloin if you are looking for something a little different."
    Dined on 6/15/2014
  • "The service and food is good. Will limit the number of visits since the total cost is becoming too high."
    Dined on 6/15/2014
  • "We've been celebrating our special occasions at Charcoal Steak House for over 30 years. We have never been disappointed with our visit. We hope to continue enjoying the fine food and pleasant atmosphere for another 30 years."
    Dined on 6/15/2014
  • "We have been going to the Charcoal Steakhouse for years for family events...had no idea it would be a buffet on Father's Day. The furniture and seating in the restaurant are big and clunky are not conducive for easy maneuvering. Unfortunately my elderly parents could not participate since they are not very mobile, we had to get their meals. Service was spotty at best...won't be back again. Too bad."
    Dined on 6/15/2014
  • "Although we were expecting the brunch menu, the buffet was quite delicious and had many options to chose from (even for kids). Our server was great, however, we were not instructed to begin at the buffet, so we sat awkwardly for a few minutes (normally we would have figured this out for ourselves- but we were expecting a menu service). Overall, it was a wonderful morning with my family. Thank you!"
    Dined on 6/15/2014
  • "The best Prim Rib I have ever tasted. We both ordered the Prime Rib and the meals were "The Best ever". The prime rib was cooked to perfection and the sides of asparagus and mushrooms were so delicious. The wine list is extensive so we ordered a bottle in the lower price range but I know that it is a very good wine. We started our meal with the spinach salad and my friend thought it was the best salad she has ever eaten. I had a crab cake and it was also very good. Our waitress was also "awesome". She was attentive to our needs but was not overly so. She was perfect. She suggested some fantastic desserts too! The dessert she brought for us went well with our after dinner drinks and a decaf. coffee. We will return!"
    Dined on 6/12/2014
  • "My dining experience on June 9, 2014 was excellent. I attended with my parents and my daughter as a celebratory dinner on the occasion of my daughter's graduation from university. The food, the service, the ambience, the decor- everything was exemplary. I would go again and would definitely recommend Charcoal to everyone. A special added touch was the $15.00 gift certificate they presented to my daughter as a congratulations to her on her graduation!"
    Dined on 6/9/2014
  • "It had been many years since I had been @ Charcoal and it is better than ever! Great evening out and surprisingly reasonably priced for the quality."
    Dined on 6/5/2014
  • "Sevice was fantastic. Food was perfectly prepared to our exact specifiacations. Everyone from Hostess to Manager were caring and friendly."
    Dined on 6/5/2014
  • "A perfect place to stop for an early dinner on our way home to Toronto, after seeing a matinee at Stratford. We enjoy a great rib dinner ( which we usually share with a shared salad, as one dinner or platter of ribs is a very generous helping ), and avoid rush hour traffic heading into TO. The location, just off Highway 8, makes this a perfect place to stop."
    Dined on 6/4/2014
  • "We've dined at Charcoals several times now and they always deliver. The food was excellent. We both had the NY steak and it was cooked perfectly and the sides were delicious. The service was exceptional. "
    Dined on 6/1/2014
  • "We find it very hard to hear the waitress......not because of the noise level but because they are to soft spoken. We found this to be the same on our last visit as well"
    Dined on 6/1/2014