Charcoal Steak House
Charcoal Steak House

Charcoal Steak House

  • Dining Style: Casual Elegant
  • Website: http://www.charcoalsteakhouse.ca/
  • Phone: (519) 893-6570
  • Hours of Operation:
    Lunch: Monday - Friday: 11:30am - 2:00pm; Dinner: Sunday - Thursday: 4:30pm - 10:00pm, Friday & Saturday: 4:30pm - 11:00pm
  • Payment Options: AMEX,MasterCard,Visa
  • Cuisine: Seafood, American, Steakhouse
  • Executive Chef: Jaret Flannigan
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet/Private Rooms, Bar Dining, Bar/Lounge, Beer, Fireplace, Full Bar, Gluten-free Menu, Non-Smoking Restaurant, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine

Getting there

  • Cross Street: Fairway Road North
  • Parking: Private Lot
A word from Charcoal Steak House
The Charcoal Steak House is an independent local steakhouse and it has been our privilege to serve the Waterloo region community for over 50 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering Conestoga pig tails, legendary ribs and more. Our pastry team has crafted mouth watering desserts to add that perfect finishing touch. Round out your dining experience with a selection from our award-winning wine list.
Continued
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Awards voted by OpenTable diners
  • Diners' Choice WinnerBest Overall
  • Diners' Choice WinnerBest Ambiance
  • Diners' Choice WinnerBest Food
Charcoal Steak House reviews from OpenTable diners
152 reviews since July 28, 2014
Overall Rating4.4
  • Food4.4
    Service4.5
  • Ambiance4.3
    Noise LevelModerate
98% of reviewers would recommend this restaurant to a friend.
special occasion (134)romantic (71)good for groups (61)fit for foodies (58)notable wine list (49)neighborhood gem (24)great for lunch (20)kid-friendly (11)late-night find (7)hot spot (7)great for brunch (6)vibrant bar scene (6)scenic view (3)great for outdoor dining (1)Show More
  • Food was very good, seats were comfotable/spacious
    OpenTable Diner Since 2014
    Dined on 11/23/2014
    Celebrated my daughter's 17th birthday and we had a fantastic time. 12 people in total, all chose a different plate but all loved them. The food was delicious. Steaks were cooked to perfection and sauce was outstanding. Be back very Soon.
    Special Features:
    good for groups, great for brunch, kid-friendly, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • how relaxing...
    OpenTable Diner Since 2014
    Dined on 11/22/2014
    after a day of shopping in St. Jacobs in the rain, wonderful place to sit and enjoy a glass of wine and fabulous food.
    Special Features:
    fit for foodies, good for groups, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • The best steak ever!!
    PicoPollito
    Dined on 11/22/2014
    Very nice restaurant, food is delicious (specially the steakss) and the service is amazing!!
    Special Features:
    kid-friendly, romantic
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Felt rushed out of the restaurant
    OpenTable Diner Since 2014
    Dined on 11/21/2014
    The food was FANTASTIC - I had prime rib with mashed potatoes and my wife had some kind of noodle thing, both were delicious. Our cocktails were great and the desert was way too good. But my wife and I felt like we were rushed out of the restaurant. We hadn't finished our appetizers (French onion soups) by the time they gave us our main course, then we were still working on our main course when the waitress asked us if we would like dessert. We also had coffee after dessert and the waitress came by our table 3 times with the pay-machine, meanwhile we still had a full glass of alcohol each, hadn't even touched our dessert yet and were still drinking our coffees. They definitely wanted us out of there as soon as possible. We didn't rush ourselves, but we felt the staff were rude and wanted us to leave.
    Special Features:
    great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • OpenTable Diner Since 2013
    Dined on 11/15/2014
    AWSOME food and great experience, Love this place and will be back many more times in the future! BEST carrot cake ever! :)
    Special Features:
    fit for foodies, good for groups, great for brunch, great for lunch, hot spot, late-night find, neighborhood gem, notable wine list, romantic, scenic view, special occasion, vibrant bar scene
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • excellent food - slow service
    mrskr19
    Dined on 11/15/2014
    Reservations were for 8, we were sat around 820. Waitress was friendly took drink orders right away but took about half an hour to get them. We were a table of 6 and ordered wine and a couple cocktails nothing tooo difficult to make ( or so we thought) waitress seemed really busy and overwhelmed we had asked for certain items and she would forget. Food did take quite a while but when we got it is was delicious. I would recommend but make sure u don't have to be anywhere afterwards and pack ur patience, or bring some friends that will help pass by the time. Glad we didn't give our babysitter a time we would be home or we would have missed out on dinner I'm sure ( we didn't leave until after 11).
    Special Features:
    fit for foodies, good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • A great evening.
    Danielle
    Dined on 11/15/2014
    We were there to celebrate our birthdays because they fall so close to each other and it was a wonderful evening. The food was amazing. The service fantastic.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Good as ever!
    OpenTable Diner Since 2011
    Dined on 11/11/2014
    I always enjoy the menu at Charcoal, even as it changes over the years. We all enjoyed our entrees immensely...everything done to perfection.
    Special Features:
    good for groups, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Anniversary dinner
    din4two
    Dined on 11/8/2014
    Three years ago we used the conference room to host our wedding reception. Saturday was a celebration dinner. The Charcoal Steakhouse always provides the perfect setting for our own celebration. Thank you!
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Amazing all around
    OpenTable Diner Since 2014
    Dined on 11/8/2014
    Amazing dinner. Food was top notch, service was fast and friendly, prices were very reasonable. Really appreciated the dessert we were given as we were celebrating our 1st wedding anniversary.
    Special Features:
    fit for foodies, good for groups, notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Awesome
    OpenTable Diner Since 2014
    Dined on 11/7/2014
    Great food & service as usual!!!! Our server Laurie R was exceptionally friendly & made our evening special!!! :)
    Special Features:
    neighborhood gem, notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Go for Steak - it's their specialty
    immafoodie
    Dined on 11/6/2014
    I was expecting a slightly fancier ambiance. The lighting was there and the dark wood and wine bottle decor, but there was something about the restaurant that just said casual dining (it could have been the customers). The chairs are very large and comfortable if that is something you look for. Ultimately though we went for the steak - which was amazing. Steak is their specialty and they do it right. We also indulged in dessert which was delicious. The creme brulee is presented in a larger sized ramekin than I expected, and the maple ginger cheesecake was to die for! Not too sweet - just right. I highly recommend the Steakhouse for special occasions in a casual atmosphere.
    Special Features:
    fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Anniversary Dinner
    CharcoalSteak
    Dined on 11/2/2014
    I surprised my girlfriend with dinner for our a one year anniversary and simply put it was outstanding! The restaurant's staff was very accommodating with any requests I had and fulfilled them perfectly. I arranged a flower delivery to the restaurant as a surprise and they were fine with the flowers coming at 12pm even though my dinner was not until 7pm. As you go into the restaurant you certainly will be surprised how big it is, but how busy it is (I went on a Sunday night)which shows this must be a good place. The service from the time we got there until the time we left was perfect. The waitress was very attentive and made sure our night was going perfectly. Dinner was AMAZING! We both got the skillet steak with truffle fries just WOW
    Special Features:
    fit for foodies, good for groups, neighborhood gem, notable wine list, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great Evening
    coffeeroaster
    Dined on 11/1/2014
    The food and service are always outstanding at the steak house. We all had some laughs and a great meal. The atmosphere is great and the noise level is perfect. I would recommend it for sure.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great food!
    Steaklover
    Dined on 10/30/2014
    Our food was outstanding, wine list was extensive and unique, service was average to good.
    Special Features:
    fit for foodies, good for groups, notable wine list, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Good for the area
    JonInDallas
    Dined on 10/27/2014
    I do not know all of the local restaurants, but it seems this is about as good as it gets. Normal steakhouse with an expansive footprint. Meals were good, but not great.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Nice Meal
    Mablesmeal
    Dined on 10/25/2014
    We had a very delicious meal. The atmosphere is great. Food was very well done and flavourful. One issue but it was minor, we asked for our steaks to be medium. One was perfectly cooked and the other was a little bit more done than we like but was not a big deal a meat was still tender.
    Special Features:
    fit for foodies, good for groups, neighborhood gem, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Celebration693
    Dined on 10/18/2014
    I cannot tell you how wonderful our experience was. Our server Lori was so helpful and attentive. She is a gem. We were celebrating a university graduation, and it was perfect. The food was outstanding - even my picky 17 year old was loving the food. We of course, will come again, and will recommend you to all our friends and family. Thank you so much for a special evening!
    Special Features:
    fit for foodies, neighborhood gem, notable wine list, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Good time
    Yogicha
    Dined on 10/17/2014
    We celebrated my birthday here and had great service. The steak was ok for myself but my fiancé loved his porterhouse. The apps were really good, especially the garlic bread and it was a nice pace, I never felt rushed.
    Special Features:
    good for groups, notable wine list, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • good for business lunch
    OpenTable Diner Since 2012
    Dined on 10/17/2014
    clients like steak. but I am a vegetarian and do not have much to choose from. I know asking for veggie food in a steakhouse!! I can arrange more business lunches/ dinners if the veggie palate is also taken care. more gluten-free options and healthy options as more restaurants offer it. overall good.
    Special Features:
    great for brunch, great for lunch, notable wine list, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great experience
    Pyrgiotis
    Dined on 10/16/2014
    The food was perfect! Service was great and it was an overall excellent experience.
    Special Features:
    fit for foodies, good for groups, neighborhood gem, notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Ardeel
    Dined on 10/16/2014
    Server was excellent and very knowledgeable about the menu / specials. Quite personable. Food was excellent, as usual.
    Special Features:
    fit for foodies, good for groups, neighborhood gem, notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • great
    great
    Dined on 10/13/2014
    Oct.13, 2014 - great dinner, great service thank you for that special and personal touch pleasant server (Robin W) - calm, quiet, - made our evening very nice location - quiet corner - third time at that table - perfect for us thank you see you soon again
    Special Features:
    neighborhood gem, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Thanksgiving Day
    Robbie
    Dined on 10/13/2014
    We met as a family and ordered the Thanksgiving Day special meal. Service was friendly and efficient. We had small children with us and the servers were patient and tolerant. The food was good. Both the salad and the soup were enjoyable. The main course of turker was good. My parsnips were undercooked to the point of being inedible. However, the rest of the group said theirs were cooked properly. Dessert was good but I would suggest offering a choice of dessert similar to the choice of appetizers. We would go again for a special occasion or a nice dinner out.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great Service
    OpenTable Diner Since 2014
    Dined on 10/12/2014
    I just wanted too share that the waitress was very friendly and was very professional in her job. My whole family thought she was awesome ! No complaints. Our meal was outstanding and very tastful ! Thanks again
    Special Features:
    good for groups, late-night find, romantic, special occasion, vibrant bar scene
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Great place
    Erica
    Dined on 10/10/2014
    The atmosphere, food and service was amazing. Every item we ordered including the appetizer was delicious! I have not been this impressed by a restaurant before!
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • birthday dinner
    polskyfam
    Dined on 10/9/2014
    I reserved on line and sent a note that it was my sons birthday so requested a piece of cake with candle for dessert. We arrived on time, got a great table they had ready for us and even asked when we sat down if this was a special celebration. Food was awesome, service awesome and would recommend this restaurant to anyone.
    Special Features:
    fit for foodies, good for groups, great for lunch, notable wine list, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • auntbrenda
    Dined on 10/8/2014
    service was more then excellent food great, it was our anniversary ask for nice table and received it
    Special Features:
    fit for foodies, good for groups, notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • fantastic
    Andrew
    Dined on 10/7/2014
    Amazing Food, excellent and timely service, great wine, great atmosphere
    Special Features:
    notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • pleasant
    Pleasant
    Dined on 10/6/2014
    We celebrated our 52nd anniversary and enjoyed the meal and service to be very pleasant. Being just a couple we were seated next to a long table with perhaps 10-12 younger, therefore louder guests. It could have been more pleasant seated next to similar couple tables.
    Special Features:
    good for groups, great for lunch, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Good
    lov2dine
    Dined on 10/5/2014
    The whole experience was great. The food was excellent and delicious. We will definitely come back
    Special Features:
    good for groups, kid-friendly, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Strangely poor service
    WatDinerVIP
    Dined on 10/4/2014
    Charcoal is supposed to be an upscale restaurant. They didn't have my table ready at our reservation time. The first time the hostess led us to our table, it was busy and we had to walk back to the entrance. The waitress didn't list all the side available with our meals. The water had coffee grounds in it the first TWO times the waitress brought it to our table.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • special event and family time diner
    primribdinnerspecialtoday
    Dined on 10/4/2014
    The food was good but it was really,really salty. Two of us had the prime rib which was cooked to our liking but the food was so salty that it was hard to eat. The other two ordered the new York striploin and the which was also really salty. I could not eat the twice baked potato and the fries seemed like they were soaked in salt and then had more salt put on top. The meat was the best part of the meal but was also on the salty said. I did enjoy the restaurant and the meat. Our server was also great.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Special evening
    Yearafteryear
    Dined on 10/4/2014
    My wife and I have been at the Charcoal for all 34 of our wedding anniversaries and year after year everything at your restaurant makes it a romantic night. The food is always a pleasant experience, the wait staff are just attentive enough to not disturb. Loved the new wine this year. Hope you are still around for our 50th (:
    Special Features:
    good for groups, notable wine list, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Corporate Meeting with Clients
    OpenTable Diner Since 2014
    Dined on 10/1/2014
    Everything was great except main course came out late and cold
    Special Features:
    good for groups
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Consistent good quality food
    Jennywren
    Dined on 9/26/2014
    As a patron of this restaurant for many years, I enjoy the consistent good quality of the food. Also, the tables are spaced well for privacy, which makes it ideal for a business lunch, or a private conversation with friends.
    Special Features:
    great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Great
    leola
    Dined on 9/25/2014
    I was especially pleased with the chef's attention to the stringent dietary needs of our son-in-law. He was able to eat a wonderful meal without worrying about any after effects. I know my son-in-law set this up with the staff before he came but it was very reassuring to know that the chef was remembered and was able to work round this problem. My son-in-law had a wonderful meal and went home very happy (and there were no dietary problems afterwards). We have always enjoyed eating at the Charcoal and will continue to come for special occasions.
    Special Features:
    fit for foodies, good for groups, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Not ideal for celiacs
    sarah
    Dined on 9/22/2014
    They claim to be gluten friendly but always give me conflicting information on what is appropriate to eat. The servers never really know, and get frustrated running back and forth to the kitchen (it's frustrating for me, too, and awkward. Not exactly emotions you want to feel over a nice meal). I got served/suggested something with gluten 3 days in a row at Bauer Kitchen, Wildcraft, and then Charcoal Steakhouse. I know"gluten free" people are "annoying" but for some of us it's a serious matter - make it easy on us and yourselves and have a gluten friendly menu.
    Special Features:
    fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
    I would recommend this to a friend.
  • Great steak. Prime Rib not so much
    luv2eat
    Dined on 9/20/2014
    Great service and three great tenderloin steaks. Unfortunately one person in our party ordered the Prime Rib and it was a disappointment on this particular occasion; very tough. We advised our server who quickly brought out another but this too was unacceptable. The manager was gracious and offered yet another replacement or even a different meal. At this point it was too late to order anything else. The restaurant was kind enough to comp the meal which hadn't been eaten anyway. Excellent desert and good coffee partially made up for the disappointing prime rib. We've been to this restaurant on many occasions and never had a bad meal - guessing the tough prime rib was an isolated incident, we still recommend this restaurant.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Get what you pay for
    Chris
    Dined on 9/20/2014
    Food is pricey (not terribly more than other steakhouses) but you definitely get what you pay for. I had the ribs and they are by far the best ribs I have ever had, well worth the price for special occasions.
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.