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  • Charcoal Steak House

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Charcoal Steak House
Charcoal Steak House

Charcoal Steak House Details

  • Dining Style: Casual Elegant
  • Website: http://www.charcoalsteakhouse.ca
  • Phone: (519) 893-6570
  • Hours of Operation: Brunch: Sunday 10:00am - 2:00pm; Lunch: Monday - Friday: 11:30am - 2:00pm; Dinner: Sunday - Thursday: 4:30pm - 10:00pm, Friday & Saturday: 4:30pm - 11:00pm
  • Payment Options: AMEX, MasterCard, Visa
  • Cuisine: Steakhouse, Seafood, American
  • Executive Chef: Jaret Flannigan
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet/Private Rooms, Bar Dining, Bar/Lounge, Beer, Fireplace, Full Bar, Gluten-free Menu, Non-Smoking Restaurant, Private Room, Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Private Party Facilities: Private and semi-private dining rooms available for your special occasion from 10 to 80 guests.
  • Private Party Contact: Meredith Roberts (519) 894-0110 x2109

Getting there

  • Cross Street: Fairway Road North
  • Parking: Private Lot
A word from Charcoal Steak House
The Charcoal Steak House is an independent local steakhouse and it has been our privilege to serve the Waterloo region community for over 50 years. Enjoy Oxford County AAA Steaks, slow roasted prime rib, fresh seafood, mouth-watering Conestoga pig tails, legendary ribs and more. Our pastry team has crafted mouth watering desserts to add that perfect finishing touch. Round out your dining experience with a selection from our award-winning wine list. Continued
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Awards voted by OpenTable diners
  • Diners' Choice WinnerBest Overall
  • Diners' Choice WinnerBest Food
  • Diners' Choice WinnerBest Service
Diner Reviews
  • "We had a lovely dinner. Our waiter Luke was FANTASTIC!!! Thank you!"
    Dined on 7/10/2014
  • "Charcoal Steakhosue is very classy scene. Very romantic and had a wide selection of premium steaks. Service was fast, kind and orderly."
    Dined on 7/8/2014
  • "There are not too many fine dining places in Waterloo Region and certainly not in Kitchener, but the Charcoal is one of them. It's close to the 401, with ample parking, old fashioned steakhouse ambience, friendly service and above average food quality. Choosing well known signature items like crab cakes and prime rib will not disappoint, especially with a decent wine to match."
    Dined on 7/4/2014
  • "I love the Charcoal. I have eaten here over 50 times (no exaggeration). This past time, our server was busy balancing our table with a group so the attention to our needs was not quite there. I wouldn't normally mind but my steak was under cooked and I felt like I had no one to tell. I asked for medium and the steak was rare to medium rare. It was very raw on the inside. By the time the server came by, our entire table had finished our meals. There was no time to correct the error so I just asked for my food to be boxed up to take home. I cooked it further when I got home. My example here is not typical of Charcoal because they set a high standard and usually hit it. When they miss it though - you can really tell."
    Dined on 6/28/2014
  • "Food was good. We were satisfied by a delicious meal."
    Dined on 7/1/2014
  • "Good food, good service, plates tastefully served, good bar. I couldn't finish my dinner. Clean washrooms with real linen hand cloths, a nice touch of class."
    Dined on 6/29/2014
  • "I had beef tenderloin, my husband has the striploin - both excellent. Service excellent, drinks were made very well, atmosphere was calm. Love going to Charcoal Steak House, it is always worth the time and money, love going there."
    Dined on 6/28/2014
  • "The Charcoal is our go-to for special occasions. As always, the food was superb. What we did not expect was poor service."
    Dined on 6/28/2014
  • "We've been coming to the Charcoal Steak House for decades. An institution in our family. Terrific ribs, steaks and pig tails! Desserts, too."
    Dined on 6/28/2014
  • "Soup was amazing, mushroom bisque as was the spinach salad enjoyed by one of the diners. All of ordered steak and with the exception of my steak that was to be medium, Oscar Tenderloin, it arrived well done. This is a great venue to hold business dinners and events. As for personal functions though, the food can be hit or miss at the Charcoal and I am not sure I would pay with my own money for that risk."
    Dined on 6/25/2014
  • "Great food, as always. Nice, subtle Birthday celebration and amazing FREE birthday dessert. Service was good. No waiting for a table and a nice booth was enjoyable."
    Dined on 6/19/2014
  • "We were a large group and the service and food were perfect! I had the strip loin steak with horseradish crust and ate every bite. So good. Then gelato for dessert. A perfect end to a perfect meal."
    Dined on 6/21/2014
  • "The Charcoal Steak House has never failed to disappoint and was as outstanding as always. Our meals were perfect and our server Liz was very attentive. We had a wonderful evening and felt spoiled by the end of it. Great Job as always!"
    Dined on 6/21/2014
  • "Another great experience at the Charcoal! enjoyed a lovely dinner for four to celebrate fathers day and everyone was very happy with their meal choices as well as the overall experience. Service right from the front door was fantastic. They seem to have a way of making everyone feel welcome and special, catering to your needs without being "in the way" or interrupting your experience. I can easily understand how they have been around for so long and continue to be the best at what they do. I personally would highly recommend the lamb sirloin if you are looking for something a little different."
    Dined on 6/15/2014
  • "The service and food is good. Will limit the number of visits since the total cost is becoming too high."
    Dined on 6/15/2014
  • "We have been going to the Charcoal Steakhouse for years for family events...had no idea it would be a buffet on Father's Day. The furniture and seating in the restaurant are big and clunky are not conducive for easy maneuvering. Unfortunately my elderly parents could not participate since they are not very mobile, we had to get their meals. Service was spotty at best...won't be back again. Too bad."
    Dined on 6/15/2014
  • "Although we were expecting the brunch menu, the buffet was quite delicious and had many options to chose from (even for kids). Our server was great, however, we were not instructed to begin at the buffet, so we sat awkwardly for a few minutes (normally we would have figured this out for ourselves- but we were expecting a menu service). Overall, it was a wonderful morning with my family. Thank you!"
    Dined on 6/15/2014
  • "We've been celebrating our special occasions at Charcoal Steak House for over 30 years. We have never been disappointed with our visit. We hope to continue enjoying the fine food and pleasant atmosphere for another 30 years."
    Dined on 6/15/2014
  • "The best Prim Rib I have ever tasted. We both ordered the Prime Rib and the meals were "The Best ever". The prime rib was cooked to perfection and the sides of asparagus and mushrooms were so delicious. The wine list is extensive so we ordered a bottle in the lower price range but I know that it is a very good wine. We started our meal with the spinach salad and my friend thought it was the best salad she has ever eaten. I had a crab cake and it was also very good. Our waitress was also "awesome". She was attentive to our needs but was not overly so. She was perfect. She suggested some fantastic desserts too! The dessert she brought for us went well with our after dinner drinks and a decaf. coffee. We will return!"
    Dined on 6/12/2014
  • "My dining experience on June 9, 2014 was excellent. I attended with my parents and my daughter as a celebratory dinner on the occasion of my daughter's graduation from university. The food, the service, the ambience, the decor- everything was exemplary. I would go again and would definitely recommend Charcoal to everyone. A special added touch was the $15.00 gift certificate they presented to my daughter as a congratulations to her on her graduation!"
    Dined on 6/9/2014
  • "Sevice was fantastic. Food was perfectly prepared to our exact specifiacations. Everyone from Hostess to Manager were caring and friendly."
    Dined on 6/5/2014
  • "It had been many years since I had been @ Charcoal and it is better than ever! Great evening out and surprisingly reasonably priced for the quality."
    Dined on 6/5/2014
  • "A perfect place to stop for an early dinner on our way home to Toronto, after seeing a matinee at Stratford. We enjoy a great rib dinner ( which we usually share with a shared salad, as one dinner or platter of ribs is a very generous helping ), and avoid rush hour traffic heading into TO. The location, just off Highway 8, makes this a perfect place to stop."
    Dined on 6/4/2014
  • "We've dined at Charcoals several times now and they always deliver. The food was excellent. We both had the NY steak and it was cooked perfectly and the sides were delicious. The service was exceptional. "
    Dined on 6/1/2014
  • "We find it very hard to hear the waitress......not because of the noise level but because they are to soft spoken. We found this to be the same on our last visit as well"
    Dined on 6/1/2014
  • "Reliable as usual for special occaisions when you don't want any surprises."
    Dined on 5/31/2014
  • "The Lamb Loin was fantastic would order it again and it was cooked to specs which one doesn't always get. Nice atmosphere and friendly service!"
    Dined on 5/27/2014
  • "This was my first visit to The Charcoal Steak House and I would highly recommend this Restaurant to anyone looking for Great food , Beautiful ambience and outstanding service . I cannot not say enough good things about the whole Experience."
    Dined on 5/31/2014
  • "We had a wonderful dnner, the servers were awesome and yet not overbearing. I t was very enjoyable"
    Dined on 5/24/2014
  • "I found the atmosphere very comfortable. Especially found the personal touch by the owner very refreshing. It was a tad noisy but for a full room it wasn't to bad. It was a special occasion and I had ordered flowers for my wife. They were on the table when we got there and were outstanding. Received extra bonus points. Fillet was excellent."
    Dined on 5/24/2014
  • "Loved the Charcoal steakhouse. Super friendly staff,amazing food,loved the goat cheese appetizer. The calamari was excellent. The steaks are the best. The whole night was superb. We will be back with our friends and family in June. "
    Dined on 5/17/2014
  • "Charcoal is one of our favs - coming for decades....food was great as always, however, this time the service was really sub-par which was surprising for such a consistent restaurant. Initial service call to the table was v. slow (more than 10 min after we sat down), no specials were mentioned, drinks took forever to order/receive (av. delivery time more than 15 min/drink-would have ordered more but they took FAR too long), food to table was poorly timed & not in the sequence requested & additionally, the server had to write every word down as she took our order - not just a 'quick' version of notes but whole sentences!I think the server tried after the initial service hiccups (she could sense our frustration) however, overall disappointing."
    Dined on 5/17/2014
  • "As seniors , we can't often splurge on dining out , and while you can see from our responses above that we certainly enjoyed our dinner and your service as well as the food we received , it would have been so much more satisfying had our steak dinner included some vegetables , any kind of vegetables ! It is our opinion that the inclusion of some vegetables would have rendered a perfect rating !! Overall ............ , well done , with some room to do better !"
    Dined on 5/14/2014
  • "Recently visited the Charcoal Steak House for Mother's Day brunch. We had no expectations since it has been at least 20 yrs. since our last visit. We were not disappointed, from the initial greeting through to the end of the meal, the service was excellent, the food top notch. We have been to several brunch buffets over the years and this was by the far the best. Recently visited more expensive restaurants that did not have the variety and quality that Charcoal did. We are already planning our next visit. The only negative was voiced by my 9 year old son, who would have preferred waffles to pancakes and French toast. Kudos to the great service provided by our waiter Matteo who was attentive but did not hover and was engaging."
    Dined on 5/11/2014
  • "We dined at the Charcoal for a Birthday celebration and it was a great experience. The food was fabulous and service was on point."
    Dined on 5/10/2014
  • "Good selection. Surprising wine list, lots of choices for every budget. I had the 14 day dry age rib-eye steak with porcini and black truffle butter... Yes as good as it sounds! Servings are large."
    Dined on 5/7/2014
  • "We have visited this restaurant several times,Mostly for special occasions,as it is quite expensive.we were very disappointed this time .The caesar salad was dry and not fresh.My strip loin was not very tender,juicy, or flavorful.My wife's prime rib was very chewey.We spoke to the waitress and my Steak and salad were not charged for.We have eaten here before but this was dissapointing. Our friends we were with were happy with their meals."
    Dined on 5/8/2014
  • "5 of us ate and ribs, steaks all reported good. I had prime rib and found it somewhat dry and tasteless. Should have been served 'au jus'. My garlic mashed had no garlic and were dry. The 2 waitresses, Evelyn and Robin were excellent and engaging."
    Dined on 5/6/2014
  • "We had not been to Charcoal for a long time and so we considered it a good choice for our anniversary dinner. Both of us enjoyed the prime rib... the entire meal was delicious. We even splurged for a decadent piece of pecan pie to round out the meal. Our servers Vicky and Evelyn were genuinely pleasant and attentive to our needs. Overall a great 39th anniversary dinner."
    Dined on 5/1/2014
  • "As the Stratford season has now begun, we make our way to our favourite spot for a wonderful dinner after the show. Our waiter Mike was beyond outstanding. He made our evening easy, comfortable and enjoyable. Our steaks were superb, the ribs great and the chef's special fish meal very tasty. You can be sure that as each show is enjoyed in Stratford, we will head for our special evening out. Our ride back to Toronto is always spent talking about how much we enjoyed our dinner. Thanks to all the staff."
    Dined on 5/3/2014