Bow Valley Grill - Fairmont Banff Springs Hotel
Good service but needs improvementThe service (our server was very prompt and professional) and ambience are excellent.
The only complaint from our group was the quality of the food. The presentation is good , however, the food is not as good and the price is a bit high. If the food is good then the price is reasonable.
For example: our fish filet was dry and the prime rib was chewy. There was quite a bit of fat that could be trimmed away.
There was a bit of confusion with the dessert buffet. We got the impression it was included in the price but realized it wasn't the case after we received the bill. Suggestion: I wasn't sure if the dessert price was listed on the menu but the server can mentioned there is a cost for the dessert.
* no need to follow up.
Thank you5/18/2013 12:00:00 AMvery please with the choicevery please with the choice .except the maitre'd and the reception know nothing about OPEN TABLE DINERS .
Very sad to lose my point WE are locking forward to try different places my family & I .5/12/2013 12:00:00 AM