Afternoon Tea - The Urban Tea Merchant Downtown
Afternoon Tea - The Urban Tea Merchant Downtown

Afternoon Tea - The Urban Tea Merchant Downtown

  • Dining Style: Casual Elegant
  • Website: http://www.urbantea.com/
  • Phone: 6046920071x
  • Hours of Operation:
    Sunday through Wednesday 10:00 a.m. - 7:00 p.m.
    Thursday through Saturday 10:00 a.m. - 8:00 p.m.
  • Payment Options: AMEX,MasterCard,Visa
  • Cuisine: Dessert, Afternoon Tea, Tapas / Small Plates
  • Dress Code: Smart Casual
  • Accepts Walk-Ins: Yes
  • Additional Details: Banquet/Private Rooms, Chef's Table, Counter Seating, Delivery, Gluten-free Menu, Happy Hour, High Tea, Non-Smoking Area, Non-Smoking Restaurant, Patio/Outdoor Dining, Private Room, Smoking Area, Takeout, Weekend Brunch, Wheelchair Access, Wine
  • Catering: We offer a selection of Afternoon/High Tea options for private, charitable, and business functions.
  • Private Party Facilities: We offer our Tea Salon for private and corporate events. Please enquire for more information.
  • Private Party Contact: Casey James 6046920071x

Getting there

  • Cross Street: Burrard St.
  • Public Transit: Georgia and Thurlow
  • Parking: Valet
  • Parking Details: Valet Parking is available on Alberni Street
A word from Afternoon Tea - The Urban Tea Merchant Downtown
A unique upscale Retail Boutique & Tea Salon showcasing over 250 teas from TWG Tea, the finest luxury tea brand of the world. You can choose from a selection of High/Afternoon Tea Services, ranging from our Petite Tea Service (a popular lunch item) to our unique Westcoast Tea Service and ultimately, the Signature Tea Service. Our menu also includes All Day Dining options, Desserts and Weekend Brunch. To accompany your Tea Service, you can choose Champagne, Wine or a Tea-Infused Cocktail.
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Awards voted by OpenTable diners
  • Diners' Choice WinnerGreat for Brunch
Afternoon Tea - The Urban Tea Merchant Downtown reviews from OpenTable diners
48 reviews since May 24, 2014
Overall Rating4.2
  • Food4.2
    Service4.4
  • Ambiance4
    Noise LevelModerate
90% of reviewers would recommend this restaurant to a friend.
special occasion (31)great for brunch (26)great for lunch (23)fit for foodies (21)good for groups (14)romantic (11)neighborhood gem (6)kid-friendly (3)hot spot (2)great for outdoor dining (2)notable wine list (1)Show More
  • Amazing food and service!
    OpenTable Diner Since 2014
    Dined on 9/15/2014
    Very knowledgeable staff, amazing food, very friendly and accommodating! Would definitely recommend :)
    Special Features:
    fit for foodies, good for groups, great for brunch, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Food was awesome & delicious
    Awesome
    Dined on 9/7/2014
    So far, I experienced 2 afternoon tea places serve great food and good service. This was the 1st time I went to urban tea merchant, without checking out the review, I found the food was great....don't know how to describe but for aute, I will go back again.
    Special Features:
    good for groups, great for brunch, great for lunch, romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Afternoon Tea
    MightComeAgain
    Dined on 9/5/2014
    It's a bit noise which I am not expected. However, the service were very good.
    Special Features:
    good for groups, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Silver
    Dined on 8/3/2014
    It's the first time I visit Urban Tea Merchant. Me and one of the friend had the signature afternoon tea. Not like others, their savouries were very unique. Strongly recommend ordering signature afternoon tea if you are a savouries lover. Their sweets were good as well, not a big fan of macaron, but their green tea macaron and onion scone are good. I'd ordered a rose hint black tea, it taste a little bitter, so it wasn't really my type of tea. The place were quiet, service was good, but the music playlist does not really match the afternoon tea. Definitely a place I will like to visit for a second time!
    Special Features:
    great for brunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Indulgence
    YleeVIP
    Dined on 7/25/2014
    Something about the art of afternoon tea brings pleasant memories. It's nice to dress up a little and catch up with a gf over delicious food and extravagant teas. We ordered the Pink Flamingo tea service, we started off with a virgin martini which shouldve had been spiked but we decided against that so we could really taste and savory everything. Non traditional offerings of warm sablefish lettuce cup, cold albacore tuna tataki served on a flower petal shaped tortilla along side all time fave chicken salad cone were served with delicious sweets ie. macaroon, eclair and panna cotta. The selection of tea is vast, picking a tea is often the hardest decision made here. I opted for the magic flute and my gf passionfruit tea.Can't wait to be back
    Special Features:
    great for brunch, fit for foodies, special occasion, great for lunch, neighborhood gem
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • OpenTable Diner Since 2014
    Dined on 7/10/2014
    The food was delicious and looked pretty, the servers were friendly and very knowledgeable about all the varieties of tea.
    Special Features:
    great for brunch, special occasion, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • A Nice Introduction
    MattVIP
    Dined on 7/5/2014
    Having never been for high tea before, my fiancé and I were in great anticipation, though admittedly a little uncomfortable with the prices! I mean really, $4 a macaron is a bit steep, no? Anyways, we came with another couple, and the server was VERY patient with us as he explained many different teas as well as the items on the menu. We had 2 Petite Tea and 2 Summer West Coast tea services. Both were excellent, and a table favorite were the chicken salad cones, which were fantastic (5/5). A few of the items like the chicken cones and sablefish wraps were excellent, but for the most part the food was good but not spectacular. The experience though was excellent and I'll definitely be trying high tea again!
    Special Features:
    great for brunch, fit for foodies, special occasion, great for lunch, neighborhood gem, hot spot
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Quaint little tea shop
    merchantdiner
    Dined on 6/28/2014
    Urban Tea Merchant appears to be a retail tea shop in the front, but they have a nice little dining space hidden away at the back. I loved the wide selection of teas they carry and the quaint decor. The West Coast tea service was nicely presented, I loved the open faced ahi tuna wrap and the sablefish lettuce wrap. Although it was busy and crowded when I went(which explains the 2-hour time limit), the service was still good as we were checked upon regularly so we know we weren't just forgotten. Very nice experience overall.
    Special Features:
    great for brunch, fit for foodies
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
    I would recommend this to a friend.
  • Ikeeponeating
    Dined on 6/22/2014
    When we arrived we were help right away. They weren't that friendly but servers were nice. They gave us a dirty chair, dirty menu but the manager was very nice. In short everything turned out well. Will come back again.
    Special Features:
    great for brunch, good for groups, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Perfect for a girls day!
    Rochelle
    Dined on 6/7/2014
    Went with a friend here before heading to Wicked. Ordered the brunch service. It was great, everything had great flavour, I don't think there was a single item that I did not enjoy. The tea was brought quickly and the food followed soon after. They were very accommodating for my friend as she is a pescatarian and required they removed the chicken item. Not only did they replace the item for her but they removed my chicken item and put it on a separate plate so she did not have to have it touch her food. The servers were all polite, quiet and attentive. My ONLY qualm was when we needed the bill so we could get to our show they weren't around and did not come back to our table for a bit. I tend to have this problem going for tea often though.
    Special Features:
    great for brunch, fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • OpenTable Diner Since 2011
    Dined on 6/5/2014
    twas good twas good twas good twas good twas good twas good twas good twas good
    Special Features:
    great for brunch, romantic
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Great for Brunch
    LuvFood
    Dined on 6/1/2014
    Our family of three enjoyed brunch the Urban Tea Merchant on the weekend before heading off to a matinee. The menu was heavy on seafood which was fine by me but a challenge for my wife and daughter. The staff easily adjusted the items to non-seafood with little fuss. My daughter (14 yeaqr old) particularly enjoyed the smoked chicken salad. We'll be back.
    Special Features:
    great for brunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Widest selection of tea
    Diane
    Dined on 5/31/2014
    I've been to a number of high tea establishments and Urban Tea Merchant has by far, the largest selection. Their service is always outstanding and their food, superb! I highly recommend this place for special occasions or a girls day out!
    Special Features:
    great for brunch, fit for foodies, good for groups, special occasion, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Bad Service
    OpenTable Diner Since 2011VIP
    Dined on 5/28/2014
    I have been here many times but this last time the service and food was below par. The tea sandwich's were dry, the bread was cold and hard. I had requested a special dietary request which was ignored along with a few other misses
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
  • Nice tea.
    smallfishVIP
    Dined on 5/24/2014
    This is the only TWG tea place in Vancouver, so it worth the try.
    • Food
    • Ambiance
    • Service
    • Noise LevelEnergetic
  • Ratings-Only Reviews
    Based on 33 ratings-only reviews submitted since May 24, 2014
    • Overall Rating4.2
    • Food4.3
    • Ambiance4
    • Service4.4
    • Noise LevelModerate
  • The following 314 reviews are from the Afternoon Tea - The Urban Tea Merchant Downtown reviews archive.
  • Nice as usual
    Hightealady
    Dined on 5/16/2014
    Scones are all time favorite and the tea sandwiches are bit dry this time!
    Special Features:
    great for brunch, special occasion, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Love It
    Jojo
    Dined on 5/12/2014
    The Urban Tea Merchant was amazing. I has the West Coast Tea Service and the food and tea were just simply divine. The service was a bit slow. We had to wait a while to get our orders in (nearly 20 minutes) and for the food to arrive but other than that, service was great. They were very friendly.
    Special Features:
    great for brunch, fit for foodies, good for groups, special occasion, great for lunch, neighborhood gem, hot spot
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
    I would recommend this to a friend.
  • underwhelmed
    OpenTable Diner Since 2014
    Dined on 5/11/2014
    Great service with very friendly staff. We were quite early to our reservation so we took a gander at the tea shop. Lots of delishious teas and beautiful tea ware. The overall ambience was beautiful and quaint. I was completely underwhelmed by the food. The presentation was beautiful but the flavor was very minimul.
    Special Features:
    romantic, special occasion, scenic view
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Delicious!
    vanlotus
    Dined on 5/10/2014
    We enjoyed Tea here for Mother's day. The Tea itself is remarkable but the High Tea was fantastic! The savories were gorgeous to look at and very tasty. We brought my 18 month old daughter who wouldn't sit still and they were very accommodating of her.
    Special Features:
    kid-friendly, fit for foodies, good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Mother's Day Tea
    Mom2Three
    Dined on 5/10/2014
    I brought my oldest daughter for Mother's Day Tea on the Saturday and met up with another mommy friend and her daughter. The staff were great with the kids I can't tell you how many times my daughter was complimented or talked to like a normal person. Once we were seated the service continued the girls were given colouring books to keep them busy and then a strawberry tea was recommended. The tea was great I had one with peach tones to it and the other two moms had one with chocolate it smelled great. The food was awesome but the macaroon were a bit soft for my liking everything was great. My daughter keeps asking when we can go back so that is the best sing to me that a 3 year old enjoyed herself and wants to go sit again for 2 hours :D
    Special Features:
    kid-friendly, fit for foodies, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Disappointing
    FoodieVIP
    Dined on 5/10/2014
    High tea is really about the experience and we unfortunately got an unpleasant one. Out server was extremely awkward who felt it necessary to tell us our maximum seating time was 90 minute as part of her introduction. This is not a good way to start, especially when she left us waiting for over 10 minutes prior. There was a hair on one of my desserts. My friend found a big on her berries. No offer to refill our pots wth hot water. For the price, which is one of the not expensive in the city, you definitely do not get what you pay for.
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Was not a great experience
    maki
    Dined on 5/9/2014
    Food was below expectations and extremely over-priced, the whole hi-tea atmosphere was noisy and crowed, not a great experience at all, for this price I would have chosen high-end hotels but at lease the waitress was pretty nice.
    Special Features:
    good for groups, special occasion, notable wine list
    • Food
    • Ambiance
    • Service
    • Noise LevelCannot Recall
  • Lovely place!
    Teatime
    Dined on 5/4/2014
    My sister and I had afternoon tea here and had a wonderful time. The ambiance here is perfect for a ladies tea or a romantic date--although the tea and snacks are expensive, it's a great place to treat yourself. Love the selection of teas--all fragrant and perfectly steeped.
    Special Features:
    good for groups, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • the background music
    someone
    Dined on 5/3/2014
    I think it would be so much nicer if they could play different background music. The music that they were playing that day just didnt go with the atmosphere...
    Special Features:
    special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • What a gem!
    luku
    Dined on 5/3/2014
    I brought my husband there to celebrate Mother's Day. Like a mum, my husband of sixteen-turn-seventeen years watches my back in whatever I want to do. It proved to be good choice to go there. The server educated us what we didn't know about tea leaves. It was quite an education and we really learned a lot. We opted for the Brunch menu and enjoyed every moment of it. He looked so contented when we left the place. We will be back.
    Special Features:
    great for brunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • My favourite tea party spot
    Misstara
    Dined on 4/21/2014
    I've been coming to the Urban Tea Merchant for a couple years since I first discovered it! Still remains my fave spot!
    Special Features:
    Romantic, special occasion, Hot Spot
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
    I would recommend this to a friend.
  • Dry Sandwiches
    OTsince08
    Dined on 4/20/2014
    The bread on the sandwiches was very dry, the side salad tasteless and the server haughty. If you are gluten intolerant, they need 24 hours notice - salad was not even available. Of course, this was not mentioned. Perhaps they should give 24 hrs notice if something is not going to be available. Not worth the $$.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • One of the best high tea places
    gloriaVIP
    Dined on 4/7/2014
    One of the best high tea places in town, great choices and tasty food. Tea selection is awesome too. Some places you won't visit again as the food variety is the same every time, but Urban Tea Murchant changes their menu often. What I like the most is their savory selections so it is a good choice for family celebration with elders too.
    Special Features:
    great for brunch, scenic view, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Always So memorable
    LLUU
    Dined on 4/7/2014
    My friend and I had the Sakura High Tea, a meal centered around the spring cherry blossom season. It was absolutely beautiful! Service was very attentive and polite. Ambiance was peaceful and beautiful (sun at last!). We went here for an early birthday dinner and our server had a cute little fruit dish arrange for me with the words "happy birthday" scribbled in chocolate. Such a memorable experience!
    Special Features:
    fit for foodies, great for brunch, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Loved it!
    sweetcmcVIP
    Dined on 4/4/2014
    This was my second time at the Urban Tea Merchant. I loved the experience (again). Ambience and service are excellent. Quality of food and tea are impressive as well. However, this place is quite expensive. As nice as it is, it shouldn't cost $90 for two people to have tea and both order the "petite tea service". It was only an afternoon snack for us but we finished everything - no leftovers to take home. Therefore, portions are considered small for the price paid. However, this place is still a nice choice for special occasions.
    Special Features:
    Great for Brunch, Fit For Foodies, Romantic, special occasion, Great for Lunch, Neighborhood Gem
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • Perfect Birthday
    spoo001
    Dined on 3/30/2014
    I took my mom for Afternoon Tea at The Urban Tea Merchant Downtown for a surprise 60th birthday. Despite the rain, the setting was perfect; corner table, cherry blossom trees in full bloom, quiet people watching... an excellent impression. Our tea selection included Constantine and Napoleon. Lovely. We had a Signature Service and a Sakura Service, both boasted plenty of food in a number of selections. I have a nut allergy and the hostess was gracious enough to verify and alter our meals with the kitchen to ensure a nut-free serving. Nothing on the plate was too over-the-top as far as flavour or texture were concerned which allowed us to really taste each piece. We really enjoyed ourselves and will recommend this spot to others!
    Special Features:
    fit for foodies, great for brunch, scenic view, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • The petite high tea service
    VanessaStar
    Dined on 3/28/2014
    The petite high tea service was very awesome! worth to try it out.
    Special Features:
    good for groups, neighborhood gem, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Great Tea Service
    funnelcake925
    Dined on 3/25/2014
    Our waitress was amazing! My cousin and I went in for the Petite Tea Service while vacationing in Vancouver. We love taking pictures of everything. Our waitress noticed and thoughtfully brought us the tin of tea that we selected for picture taking and smelling. She carefully described all of the food and tea served. When we finished, we went into the store area where the gentleman showed us the tea selections. He also helped us get the better deal for our money for the teas we wanted since we live on a student budget. He also continued to help us in suggesting other places to shop in Vancouver since we just wanted to shop. We can't wait for our next trip back here so we can have tea at this splendid spot yet again.
    Special Features:
    fit for foodies, good for groups, scenic view, neighborhood gem, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Although it is a lovely tea
    OpenTable Diner Since 2011
    Dined on 3/17/2014
    Although it is a lovely tea place I think it's way over priced. Didn't feel that the sandwiches were fresh but rather on the stale side and really no taste. I would not recommend nor go again.
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Good service,good food,good tea!
    sweetsmania
    Dined on 3/11/2014
    My favorite afternoon tea at Vanciuver. Food was so good. Service was excellent.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Notable Tea List
    luv2eatVIP
    Dined on 3/10/2014
    Fabulous afternoon tea experience. Amazing tea selection from around the globe.
    Special Features:
    fit for foodies, great for brunch, neighborhood gem, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
  • Our greeter became our server
    OpenTable Diner Since 2011
    Dined on 3/7/2014
    Our greeter became our server and she was very helpful when it came time to select a pot of tea. She was friendly and unassuming, listened to our descriptions of tea we were seeking, and delivered! This place is a hidden oasis in a busy surround.
    Special Features:
    romantic, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelModerate
  • "sweets"
    0228
    Dined on 2/28/2014
    I expected some mini cakes and pastries on the top tray with February special high tea but we found just fruits and jelly which we were disappointed about. We saw "sweets" on the menu and we were celebrating someone's birthday so we thought it would come with some baked goods. If you could specify what kind of sweets,we could have chosen other one. I'm sure people would come for this place expecting to have at least one baked sweets.
    Special Features:
    great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Perfect hightea place.
    LULUPJW
    Dined on 2/27/2014
    Even though the price were little bit high, but the food was outstanding. They have more than 200 tea selection. Second pot was free as well. I recommended this place to all my girlfriends.
    Special Features:
    fit for foodies, good for groups, great for lunch
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.
  • Urban Tea is absolute perfection.
    Moni
    Dined on 2/20/2014
    From the moment you enter Urban Tea Merchant to the moment you leave, this place has it all. Entering Urban Tea Merchant is like entering another world. Surrounded by vintage tins of TWG tea, along with a subtle aroma of herbs and leaves, the journey begins. The service is absolutely wonderful, with the waitresses always smiling and ensuring that you understand what the restaurant offers, including their specials. They also have a wide variety of knowledge on each types of tea, which makes your selection a little bit easier. I highly recommend their Earl Grey and Breakfast selections. A sip of it makes you feel like your in Europe. Their High Tea selection is amazing, especially their Lapsang Suchong cone. It's absolutely delicious.
    Special Features:
    fit for foodies, good for groups, great for brunch, romantic, great for lunch, special occasion
    • Food
    • Ambiance
    • Service
    • Noise LevelQuiet
    I would recommend this to a friend.