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  • 411 West

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411 West
411 West

411 West Details

  • Dining Style: Casual Dining
  • Website: http://www.411west.com
  • Email: 411west@411west.com
  • Phone: (919) 967-2782
  • Hours of Operation: Brunch: 10:30am - 2:00pm; Lunch: Tuesday - Friday: 11:30am - 2:30pm, Saturday: 12:00pm - 3:00pm; Dinner: Sunday & Monday: 5:00pm - 9:30pm, Tuesday - Thursday: 5:00pm - 10:00pm, Friday & Saturday: 5:00pm - 10:30pm
  • Payment Options: AMEX, Discover, MasterCard, Visa
  • Cuisine: Italian
  • Dress Code: Casual Dress
  • Accepts Walk-Ins: Yes
  • Additional Details: Non-Smoking Restaurant

Getting there

  • Parking: Street Parking
A word from 411 West
411 West, an Italian restaurant in Chapel Hill, NC, specializing in seasonal fresh pastas, wood-fired pizzas, fresh seafood, steaks, and specials inspired by the flavors of Italy and the Mediterranean. Located on the west end of Franklin Street, Chapel Hill's main thoroughfare, 411 West is convenient to the campus of the University of North Carolina and a short drive from the Raleigh/Durham Airport (RDU) and the Research Triangle. The atmosphere is warm and romantic, and the staff is friendly and accommodating. 411 West is also well known for a great selection of wines and fabulous desserts made in-house.Continued
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Awards voted by OpenTable diners
  • Diners' Choice WinnerNeighborhood Gem
  • Diners' Choice WinnerMost Booked
Diner Reviews
  • "The front desk was very nice, welcoming and energetic. The food was great , flavorful and a lot to serve for one person. Thanks"
    Dined on 4/10/2014
  • "My fiancé and I had an amazing experience. Great service, romantic ambiance, very affordable menu, and professional staff. I plan on eating here again very soon. Rarely can I say nothing negative about a dining experience."
    Dined on 4/12/2014
  • "I went to school in Chapel Hill and remember how great it was in college, 15 years ago. It is still wonderful, if not better now. The prices are so reasonable, including wines and cocktails. The beef carpaccio is wonderful!! Great place to do several small plates/appetizers and salads, pizza. I look forward to returning every visit to Chapel Hill."
    Dined on 4/11/2014
  • "Had no problems getting a reservation for early Thursday evening; we were seated in the indoor patio which was beautiful but quite chilly for such a pleasant day outside. We ordered the salmon and tenderloin, both of which were phenomenal (I highly recommend!). It was very easy to hold a conversation, but we were before peak hours and the only people on the patio. The server, however, let the place down; he was very attentive (+) but acted like he'd had a drink or three before he came into work, and didn't know the menu at all. I've been before and haven't ever had issues with the staff before, but look forward to better service during my next visit!"
    Dined on 4/3/2014
  • "Food was extremely poor. Salad over dressed and soggy. Pear was hard to even find it was so small. Portion size small (very small and we ordered the large). My friend left her soup."
    Dined on 3/27/2014
  • "411W has been excellent for over 20 years. If you like it the first time, you will like the 2nd, 3rd, etc."
    Dined on 3/26/2014
  • "Three meals and two appetizers. All were very tasty according to my dinner partners. Our server was excellent. The chicken marsala was perfectly prepared and delicious. The portion size was perfect too. I've never had anything but a great salad at 411 West. I recommend seating in the rear "indoor patio"" where the noise level is moderate and pleasant. Have found the main room, in the past, too noisy for easy conversation."
    Dined on 3/26/2014
  • "The food was very good and appropriately sized servings, not to big, not too small. Our waiter was very nice and was very attentive, he did a great job. We had a nice time and will be going back in the future."
    Dined on 3/24/2014
  • "However, the entrees were either under or over cooked, still tasty, but... It is relatively loud place. but lots of room between tables, I like that."
    Dined on 3/20/2014
  • "Very nice neighborhood restaurant. The menu looks great, but pasta are always overcooked, and dishes like fish are oily. Excellent pizzas."
    Dined on 3/17/2014
  • "my client had the pimento burger, I had the steak pappardelle"
    Dined on 3/7/2014
  • "We sat in the sunroom, which was beautiful on a rainy day. Our server was friendly and pleasant, and the food was good. The pear salad and wood fired shrimp were the highlights."
    Dined on 3/7/2014
  • "From the great menu to excellent service to ambiance. 411 West has everything we like about fine dining."
    Dined on 3/2/2014
  • "A little noisy in the back corner... Not exactly an ideal listening environment but the food was great"
    Dined on 3/1/2014
  • "Came out timely and hot. And not outrageously expensive. You cannot beat the location and casual atmosphere. Table was ready, service was perfect, and check arrived promptly. All went smoothly even though it was a crowded, festive Friday night."
    Dined on 2/28/2014
  • "We really enjoyed our beef tenderloins last night, such a great place to eat dinner with friends."
    Dined on 2/27/2014
  • "411 West is always our first choice when visiting Chapel Hill. Service is great, good menu variety, food is always delicious."
    Dined on 2/22/2014
  • "Facility needs to improve decor to make it more cosmopolitan.....then it would be perfect!"
    Dined on 2/22/2014
  • "Food and service was great at recent business lunch. The risotto and salmon was perfect! I'll be back for sure."
    Dined on 2/20/2014
  • "The food and the service were good. Our first Chapel Hill visit and downtown parking was impossible. Unfortunately that adds to the overall experience."
    Dined on 2/16/2014
  • "We went at 7:15pm on Saturday Feb 15 and you'd think that someone was giving something away on Franklin Street! Service was a little slower that I thought it would have been and it was definitely louder than I thought it was going to be. Over all, I'd go again, maybe on a not peak time/day."
    Dined on 2/15/2014
  • "Celebrated my son's 21st birthday. The food, service and ambience was great. We had an enjoyable lunch experience."
    Dined on 2/15/2014
  • "Parking was difficult to find to get to this restaurant, but it was worth the hunt! This quaint restaurant was packed on Valentine's Day and the staff was ready! We were seated right away, and service for wine and food was quick. We loved everything we ordered- beef carpaccio, mushroom gnocchi, vegetable pesto pasta, and chicken Parmesan . Highly recommend and plan on returning."
    Dined on 2/14/2014
  • "Valentines night was crowded and noisy and fun especially at a window seat. Good was fine, staff and service excellent."
    Dined on 2/14/2014
  • "The 411 maitre d' was fabulous. First, we were late for our reservation because of standstill traffic on the interestate. We called to adjust the reservation and the response was "no problem." I asked if we could bring a birthday cake in for my son's 20th birthday. The maitre d' told me that even though 411 made their own deserts, it was okay if I brought it in. The maitre d' took the cake to the kitchen when we arrived. At the conclusion of the dinner (7 people eathing), the server brought out the cake with candles lit at just the right time and we all sung happy birthday. Beyond the call of duty! We will be going back!!"
    Dined on 2/10/2014
  • "I am always impressed with how good the food and service are at 411 West. We first came here in 1995 on our first visit to Chapel Hill and find it to be as good as ever."
    Dined on 2/9/2014
  • "First trip to 411 West, a Sunday brunch with our daughter. We enjoyed the food, though will have to time our nest visit better to be able to sample the Bloody Mary (alcohol is not served before noon in NC). We certainly did not leave hungry. Overall quite enjoyable and would not hesitate to go back."
    Dined on 2/2/2014
  • "Group of 5 adults visiting CH. For many years it was a favorite 'always great food' -go to - for dinners. Sad to say it is not what it used to be. Everyone ordered different meals, and all were only OK, even 2 different pasta dishes were only OK. Hopefully they figure it out, but we will not be going back anytime soon--"
    Dined on 2/1/2014
  • "Good portions, very good flavors. After a busy game day at Chapel Hill, seated 8 on time."
    Dined on 2/1/2014
  • "We always have a good experience at 411. Great variety, great specials. Friendly and attentive staff."
    Dined on 1/30/2014
  • "After seeing the restaurant rated one of the most romantic restaurants in the Triangle in INDY's Best Of list, I made the decision to take my girlfriend here for an anniversary. I'm a college student, so I wasn't looking to spend more than $20 a plate, but I wanted to dine at a high-end restaurant. The restaurant seemed to be slightly understaffed, as we waited about ten minutes to be served (despite making a reservation and sitting immediately). Once the server got to us--seriously, he was the only waiter in the room so I didn't blame him--he was apologetic and extremely courteous. From that point forward, the experience was generally pleasant; the waiter made conversation without intruding, the food came quickly and was heavenly."
    Dined on 1/26/2014
  • "I have been a patron of 411 West for dinner for many years, but this was the first time I had brunch- it was great! Excellent menu option with variety on the brunch menu, all the food is well prepared and delicious - a great way to start a Sunday in Chapel Hill - well done bon appetite !"
    Dined on 1/26/2014
  • "This was our second trip to 411 West and it did not disappoint! We were a party of six and had a variety off the menu, although three of us got the Shrimp Carbonara because we had had it before and it was excellent....again! Everything was fresh and served in a prompt manner. Several of us got the smaller plate, and still had enough to take home for another meal, so the portions are generous. We will definitely be returning."
    Dined on 1/25/2014
  • "When we were seated, I was sure we were in for a long night because our room was filled with 2 large groups, one with 12 our so and the other 20 plus....but the service did not miss a beat. Our server, Evan, was prompt, personable and the food came out hot and in good time. And everything we ordered from pasta to a nightly special was well seasoned, nicely presented and with great taste. Will definitely be back,"
    Dined on 1/25/2014
  • "Food was well prepared and, for Italian, just spicy enough. My children ages four and six were well pleased and ate heartily. The service was average, but that is no insult. This waiter did not pester us with frequent visits but took time to note when we obviously needed something and supplied it. Wine list was adequate for us, as we are not aficionados. Parking was a bit of a hassle, but that is always the case in Chapel Hill. Price-wise, probably the best deal in a town full of overpriced restaurants.We were quite well satisfied."
    Dined on 1/25/2014
  • "Our dinner at 411 West was wonderful. I appreicate the fact that they are not a "run-of-the-mill" restaurant offering the same dishes as every other Italian restaurant out there. While they definitely had some of the classics on their menu, they also offered some with a little twist. I had the seasonal risotto with walnuts, goat cheese and a roasted beet vinagrette - wonderful! My husband had the flank steak and it was equally as delicious. We look forward to going back!"
    Dined on 1/25/2014
  • "411 West never fails to deliver a quality meal and great dining experience. Perfect for a date night."
    Dined on 1/24/2014
  • "Great restaurant. Wish it had been there when I was in school. Love that there are some small plates. Just perfect with a salad."
    Dined on 1/18/2014
  • "My friend and I visited here for brunch and had a good meal at a reasonable price. The service was slow at first, but she got better after I mentioned something about it. She was very friendly. Good food at a good price and a great atmosphere."
    Dined on 1/19/2014
  • "Chicken parm was TERRIBLE--both chicken and cheese dry."
    Dined on 1/12/2014